Delta Holiday Grinch Move: DL45 DUB>ATL via JFK
Dec 11, 2017, 9:05 am
#1
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Delta Holiday Grinch Move: DL45 DUB>ATL via JFK
I really hope Delta folks are monitoring this forum.
On December 10, Delta 45 (DUB > ATL via JFK) was delayed 5 hours, 36 minutes (Delta (DL)
#45 ? 10-Dec-2017 ? DUB / EIDW - KJFK ? FlightAware).
Those of us who "stuck it out" and remained on the flight were auto-rebooked on flight 2816 (JFK > ATL). *edited flight number
Well instead of holding the flight for us (at least a dozen), they "rolled-forward" the departure time, thereby screwing us.
This shows Delta's true colors.
On December 10, Delta 45 (DUB > ATL via JFK) was delayed 5 hours, 36 minutes (Delta (DL)
#45 ? 10-Dec-2017 ? DUB / EIDW - KJFK ? FlightAware).
Those of us who "stuck it out" and remained on the flight were auto-rebooked on flight 2816 (JFK > ATL). *edited flight number
Well instead of holding the flight for us (at least a dozen), they "rolled-forward" the departure time, thereby screwing us.
This shows Delta's true colors.
Last edited by lindros2; Dec 11, 2017 at 9:53 am Reason: corrected flight number
Dec 11, 2017, 9:20 am
#3
Join Date: Jun 2015
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Yes, Delta's true colors - little known fact: they got into the aviation business JUST to make people misconnect. Thanks for finally exposing what DL is deep down!
Seriously: The way to make DL aware of this is not to post on FlyerTalk, but to file an official complaint on their website, where you'll get rewarded with around 20 to 30 thousand SkyMiles and hopefully someone somewhere will be made aware of the fact that you and others don't appreciate DL not protecting your flight, hopefully the station manger at JFK. There's really not much more any of us can do. I'm sure the person who made the decision to strand you didn't love having to, but given the amount of lift between JFK and ATL I can't imagine it was that much of a challenge to get there in the end.
Seriously: The way to make DL aware of this is not to post on FlyerTalk, but to file an official complaint on their website, where you'll get rewarded with around 20 to 30 thousand SkyMiles and hopefully someone somewhere will be made aware of the fact that you and others don't appreciate DL not protecting your flight, hopefully the station manger at JFK. There's really not much more any of us can do. I'm sure the person who made the decision to strand you didn't love having to, but given the amount of lift between JFK and ATL I can't imagine it was that much of a challenge to get there in the end.
Last edited by manacit; Dec 11, 2017 at 10:14 am
Dec 11, 2017, 9:47 am
#5
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DL 2618 yesterday was ATL-PHX.
Assuming you're referring to DL 2816, that flight had a scheduled departure of 7:50 PM and departed at 7:48 PM. This is not "rolling forward", but exactly what you'd expect to see for any on-time departure. For a 7:50 PM departure, you have until 7:35 to get on board. If you're not at the gate and ready to board by then, you're subject to offload. Delta never promises to hold planes for anyone, nor do they do so in most cases, considering the effects on the other end: connections, crew rest, equipment scheduling, and so forth. If you were at the gate and trying to board before 7:35 and were told you were too late, then you have a [2nd] complaint. Barring that, enjoy your EC 261 comp and call it a day.
Assuming you're referring to DL 2816, that flight had a scheduled departure of 7:50 PM and departed at 7:48 PM. This is not "rolling forward", but exactly what you'd expect to see for any on-time departure. For a 7:50 PM departure, you have until 7:35 to get on board. If you're not at the gate and ready to board by then, you're subject to offload. Delta never promises to hold planes for anyone, nor do they do so in most cases, considering the effects on the other end: connections, crew rest, equipment scheduling, and so forth. If you were at the gate and trying to board before 7:35 and were told you were too late, then you have a [2nd] complaint. Barring that, enjoy your EC 261 comp and call it a day.
Dec 11, 2017, 9:48 am
#6
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Haven't tried going that route yet.
Yes - and jitney coordinator called gate / gate told her that gate was closed / we were done.
I didn't want / don't want SkyMiles. I want JFK's station manager to be held accountable for this nonsense.
Re-read what I'm saying.
Delta rolled forward departure time, disallowing 12+ passengers (without bags) from boarding a flight. Which it was Delta's fault that the first flight - it was more than weather - was delayed.
Similar situation:
I was on a KLM flight - Hamburg - which was held for a couple of minutes because the pilot refused to leave without a single passenger's bag, which would have ruined their holiday.
Do you want a screenshot? Here you go. The 7:48 was final; this is what happened at around 7:15pm.
Yes, Delta's true colors - little known fact: they got into the aviation business JUST to make people misconnect. Thanks for finally exposing what DL is deep down!
Seriously: The way to make DL aware of this is not to post on FlyerTalk, but to file an official complaint on there website, where you'll get rewarded with around 20 to 30 thousand SkyMiles and hopefully someone somewhere will be made aware of the fact that you and others don't appreciate DL not protecting your flight. There's really not much more any of us can do. I'm sure the person who made the decision to strand you didn't love having to, but given the amount of lift between JFK and ATL I can't imagine it was that much
Seriously: The way to make DL aware of this is not to post on FlyerTalk, but to file an official complaint on there website, where you'll get rewarded with around 20 to 30 thousand SkyMiles and hopefully someone somewhere will be made aware of the fact that you and others don't appreciate DL not protecting your flight. There's really not much more any of us can do. I'm sure the person who made the decision to strand you didn't love having to, but given the amount of lift between JFK and ATL I can't imagine it was that much
Re-read what I'm saying.
Delta rolled forward departure time, disallowing 12+ passengers (without bags) from boarding a flight. Which it was Delta's fault that the first flight - it was more than weather - was delayed.
Similar situation:
I was on a KLM flight - Hamburg - which was held for a couple of minutes because the pilot refused to leave without a single passenger's bag, which would have ruined their holiday.
DL 2618 yesterday was ATL-PHX.
Assuming you're referring to DL 2816, that flight had a scheduled departure of 7:50 PM and departed at 7:48 PM. This is not "rolling forward", but exactly what you'd expect to see for any on-time departure. For a 7:50 PM departure, you have until 7:35 to get on board. If you're not at the gate and ready to board by then, you're subject to offload. Delta never promises to hold planes for anyone, nor do they do so in most cases, considering the effects on the other end: connections, crew rest, equipment scheduling, and so forth. If you were at the gate and trying to board before 7:35 and were told you were too late, then you have a complaint.
Assuming you're referring to DL 2816, that flight had a scheduled departure of 7:50 PM and departed at 7:48 PM. This is not "rolling forward", but exactly what you'd expect to see for any on-time departure. For a 7:50 PM departure, you have until 7:35 to get on board. If you're not at the gate and ready to board by then, you're subject to offload. Delta never promises to hold planes for anyone, nor do they do so in most cases, considering the effects on the other end: connections, crew rest, equipment scheduling, and so forth. If you were at the gate and trying to board before 7:35 and were told you were too late, then you have a complaint.
Last edited by Canarsie; Dec 11, 2017 at 10:41 am Reason: Consolidation.
Dec 11, 2017, 10:13 am
#7
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Again, you needed to be present at the gate 15 minutes before originally scheduled departure, i.e., 7:35 p.m. Does not matter if flight departed 5 minutes early, because 7:45 p.m. is still after that 7:35 p.m. cutoff.
Dec 11, 2017, 10:27 am
#8
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Dec 11, 2017, 10:37 am
#9
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IMO one can legitimately be upset/annoyed that an airline won't hold a flight for a group of late-connecting passenger, especially when it's the last flight of the night, especially when the original flight was a single-numbered through flight, and especially when the flight ends up arriving nearly 20 minutes early anyway. But I don't know if it rises to the level "nonsense" that someone needs to be held accountable for. (Well, the single-flight number business is actually nonsense, IMO and for that I would file a complaint with the DOT.).
Dec 11, 2017, 10:56 am
#11
Join Date: Jun 2006
Posts: 2,426
"I want JFK's station manager to be held accountable for this nonsense."
After I got offa the floor from laughing so hard, I began to wonder if you really think that the JFK
station manager really has any input when and if a flight departs early, late or on time?
After I got offa the floor from laughing so hard, I began to wonder if you really think that the JFK
station manager really has any input when and if a flight departs early, late or on time?
Dec 11, 2017, 10:57 am
#12
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Thank you. We were actually at the gate at 7:15pm, but held up by traffic for 16 minutes (JFK has cars, baggage TUG's, etc. driving in front of the aircraft).
A solution for PM/DM would have been a Cayenne - there was one at gate B36, I believe (which is where we were scheduled - first B20, then B36, finally B28).
This isn't a "DYKWIA" situation - this was a case of "12+ passengers want to get home and everything went way off the rails, then Delta rolled forward the last flight of the night - so 7:35 became 7:30, one minute BEFORE our plane touched the gate."
re: "Well, the single-flight number business is actually nonsense, IMO and for that I would file a complaint with the DOT."
The issue here is that LCC's like WN/Southwest use this extensively, and Delta uses it (or maybe stopped using?) for flights like ATL > LGA > ATL. So not sure it's going to change any time soon, nor if there will be restrictions on how it's used...
A solution for PM/DM would have been a Cayenne - there was one at gate B36, I believe (which is where we were scheduled - first B20, then B36, finally B28).
This isn't a "DYKWIA" situation - this was a case of "12+ passengers want to get home and everything went way off the rails, then Delta rolled forward the last flight of the night - so 7:35 became 7:30, one minute BEFORE our plane touched the gate."
re: "Well, the single-flight number business is actually nonsense, IMO and for that I would file a complaint with the DOT."
The issue here is that LCC's like WN/Southwest use this extensively, and Delta uses it (or maybe stopped using?) for flights like ATL > LGA > ATL. So not sure it's going to change any time soon, nor if there will be restrictions on how it's used...
I sincerely doubt it, given that the inbound flight from DUB didn't arrive until 7:31pm, in a different terminal.
IMO one can legitimately be upset/annoyed that an airline won't hold a flight for a group of late-connecting passenger, especially when it's the last flight of the night, especially when the original flight was a single-numbered through flight, and especially when the flight ends up arriving nearly 20 minutes early anyway. But I don't know if it rises to the level "nonsense" that someone needs to be held accountable for. (Well, the single-flight number business is actually nonsense, IMO and for that I would file a complaint with the DOT.).
IMO one can legitimately be upset/annoyed that an airline won't hold a flight for a group of late-connecting passenger, especially when it's the last flight of the night, especially when the original flight was a single-numbered through flight, and especially when the flight ends up arriving nearly 20 minutes early anyway. But I don't know if it rises to the level "nonsense" that someone needs to be held accountable for. (Well, the single-flight number business is actually nonsense, IMO and for that I would file a complaint with the DOT.).
Dec 11, 2017, 10:59 am
#13
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If you're a leader, your people - good and bad - are your responsibility.
Go back to class.
Dec 11, 2017, 11:02 am
#14
Join Date: Sep 2003
Location: Long Beach, CA
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[QUOTE=lindros2;29160623]
I didn't want / don't want SkyMiles. I want JFK's station manager to be held accountable for this nonsense./QUOTE]
Let's have a public flogging.
It is not nonsense. It is operational normality. For any airline. Ever.
Sorry your flight was late. By the nature of this website, I would assume we have all been on late flights. Sometimes you're the windshield...sometimes you're the bug.
I applaud Delta for their operational efficiency. Best in the US skies on most days.
I didn't want / don't want SkyMiles. I want JFK's station manager to be held accountable for this nonsense./QUOTE]
Let's have a public flogging.
It is not nonsense. It is operational normality. For any airline. Ever.
Sorry your flight was late. By the nature of this website, I would assume we have all been on late flights. Sometimes you're the windshield...sometimes you're the bug.
I applaud Delta for their operational efficiency. Best in the US skies on most days.
Dec 11, 2017, 11:02 am
#15
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I sincerely doubt it, given that the inbound flight from DUB didn't arrive until 7:31pm, in a different terminal.
IMO one can legitimately be upset/annoyed that an airline won't hold a flight for a group of late-connecting passenger, especially when it's the last flight of the night, especially when the original flight was a single-numbered through flight, and especially when the flight ends up arriving nearly 20 minutes early anyway. But I don't know if it rises to the level "nonsense" that someone needs to be held accountable for. (Well, the single-flight number business is actually nonsense, IMO and for that I would file a complaint with the DOT.).
IMO one can legitimately be upset/annoyed that an airline won't hold a flight for a group of late-connecting passenger, especially when it's the last flight of the night, especially when the original flight was a single-numbered through flight, and especially when the flight ends up arriving nearly 20 minutes early anyway. But I don't know if it rises to the level "nonsense" that someone needs to be held accountable for. (Well, the single-flight number business is actually nonsense, IMO and for that I would file a complaint with the DOT.).
And yes, "direct" flights are bullcrap.
You know this how? In all likelihood, no, it didn't. For a 7:50 scheduled departure, everyone must be on board by 7:35. If they want to close the doors at 7:45 and push 5 minutes early, it doesn't matter one bit since all passengers must be on board by 7:35. The boarding cutoff doesn't change, the GA hurries through their process of closing the flight, and off it goes. Now, if you're saying that passengers showed up at 7:33 and were denied boarding because they closed the door at 7:30, then those passengers might have a grievance. But any argument that you might have made this flight, arriving at 7:31 and having to transfer T4-T2 by 7:35, is fiction.
Last edited by javabytes; Dec 11, 2017 at 11:09 am