Delta having issues due to snowy US weather, Thursday 12-7-2017
#91
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,226
Originally shceduled SFO-ATL-PBI....chenged to SFO-LAX-ATL-PBI and got to LAX.
Rolling delays on LAX-ATL and now logged into DL.dumb to find I have been auto rebooked on United LAX-EWR-PBI in Y (was paid F) where it is supposed to snow 5-8" tomorrow.
Now on hold for Diamond line (~ 1 hour wait) and no options on the app or DL.dumb for other flights.
Serious ... and fail on DL's part.
Rolling delays on LAX-ATL and now logged into DL.dumb to find I have been auto rebooked on United LAX-EWR-PBI in Y (was paid F) where it is supposed to snow 5-8" tomorrow.
Now on hold for Diamond line (~ 1 hour wait) and no options on the app or DL.dumb for other flights.
Serious ... and fail on DL's part.
#92
Join Date: Nov 2016
Location: Austin, TX
Programs: Delta DM, HHonors Diamond, Marriott Rewards Platinum Elite, Hyatt Globalist
Posts: 1,046
Pretty much all trafffic stopped now at Seattle due to to thick fog/below landing and takeoff mins.. We have rescheduled our flight three times trying to avoid Atlanta and get into NYC early tomorrow - now to find out that our flight can't get into Seattle.
Last edited by bcosinteno; Dec 8, 2017 at 8:24 pm
#93
Suspended
Join Date: Aug 2017
Programs: Rapid Rewards, AAdvantage, SkyMiles
Posts: 2,931
That's what happens when you stick your largest operation at ATL. Airlines can't control the weather but in this case I believe Delta should be OBLIGATED to shell out compensation as many people from many destinations have no choice but to connect through ATL. If Delta/ATL don't want to build adequate de-icing facilities then they should pay affected passengers accordingly.
#95
Join Date: Nov 2016
Location: Austin, TX
Programs: Delta DM, HHonors Diamond, Marriott Rewards Platinum Elite, Hyatt Globalist
Posts: 1,046
Been trying to get through to the PM line for about 20 minutes. Keeps disconnecting me or telling me the number you've dialed can't be reached at this time.
#96
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
There were many more options out of LAX than SFO to get home.
Were......now there seems to be none. Booked myself on LAX-DFW-PBI on AA tomorrow as a backup.
I did not ask or auto rebook for the UA flight tomorrow.
#97
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,514
Delta posted on ATL update at 10pm ET. 970 cancelations Friday, 290 Saturday (thus far). I believe that is system-wide, not just ATL, but likely knock-on effects from ATL.
Staff will be working through the night to 'reset operations'.
UPDATED: Delta teams working through night to reset ATL operations | Delta News Hub
Staff will be working through the night to 'reset operations'.
UPDATED: Delta teams working through night to reset ATL operations | Delta News Hub
#98
Join Date: Jun 2015
Location: Seattle
Programs: DL DM; Hyatt Globalist; etc
Posts: 540
That's what happens when you stick your largest operation at ATL. Airlines can't control the weather but in this case I believe Delta should be OBLIGATED to shell out compensation as many people from many destinations have no choice but to connect through ATL. If Delta/ATL don't want to build adequate de-icing facilities then they should pay affected passengers accordingly.
From what I'm reading above, DL has continually invested de-icing facilities. Is it enough? Maybe not, but that's certainly not the only reason things are so delayed.
People on this form need to get over themselves lol
#99
Suspended
Join Date: Aug 2017
Programs: Rapid Rewards, AAdvantage, SkyMiles
Posts: 2,931
you do realize that bad weather happens everywhere right? Sure, to varying degrees, but there aren't that many places that are centrally located to the USA that never have problems. Just like DL wasn't that impacted by the recent hurricanes because they don't have a hub down in TX, this is what impacts them. I'm sure if they had their biggest hub in CVG, MEM, PIT or anywhere else you can name, they'd eventually have a bad day.
From what I'm reading above, DL has continually invested de-icing facilities. Is it enough? Maybe not, but that's certainly not the only reason things are so delayed.
People on this form need to get over themselves lol
From what I'm reading above, DL has continually invested de-icing facilities. Is it enough? Maybe not, but that's certainly not the only reason things are so delayed.
People on this form need to get over themselves lol
This isn't some dinky little Florida airport where you can just leave planes out in the sun for a few hours, this is a large operation that affects their entire network.
#101
Join Date: Dec 2015
Location: Atlanta, GA
Programs: DL PM, Hilton Gold
Posts: 122
ATL might be in the South, but the South still gets knocked with bad winter weather. Many buildings/structures in the South/Midwest are prepared for hurricanes and tornadoes which don't happen everyday, so what's wrong with being prepared for snow/ice? The difference being CVG, MSP, DTW, and NYC are all prepared for winter weather. ATL is not, yet accounts for most of Delta's operations. Many destinations from ATL ONLY go through ATL so surely there should be plans in place to get planes de-iced quickly.
This isn't some dinky little Florida airport where you can just leave planes out in the sun for a few hours, this is a large operation that affects their entire network.
This isn't some dinky little Florida airport where you can just leave planes out in the sun for a few hours, this is a large operation that affects their entire network.
Snow here is rare, and this much snow, is very rare. The last time Atlanta had these amounts was 1993.
I'd also like to point out how this topic started with people saying "LOL, Atlanta will be 35, can't believe Delta is issuing waivers, they are so scared about nothing" and now look where we are - same people are crying about their hours long holds and delayed flights.
Don't get me wrong, it sucks, but weather happens and everyone needs to accept that. You can't prepare for everything.
#103
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
ATL might be in the South, but the South still gets knocked with bad winter weather. Many buildings/structures in the South/Midwest are prepared for hurricanes and tornadoes which don't happen everyday, so what's wrong with being prepared for snow/ice? The difference being CVG, MSP, DTW, and NYC are all prepared for winter weather. ATL is not, yet accounts for most of Delta's operations. Many destinations from ATL ONLY go through ATL so surely there should be plans in place to get planes de-iced quickly.
This isn't some dinky little Florida airport where you can just leave planes out in the sun for a few hours, this is a large operation that affects their entire network.
This isn't some dinky little Florida airport where you can just leave planes out in the sun for a few hours, this is a large operation that affects their entire network.
#104
Join Date: Jun 2004
Location: PBI
Programs: DL 2.8 MM/PM, AA MM/GLD, Marriott LT Platinum, Hilton Gold
Posts: 1,746
There was no other options not through ATL to get to PBI.
There were many more options out of LAX than SFO to get home.
Were......now there seems to be none. Booked myself on LAX-DFW-PBI on AA tomorrow as a backup.
I did not ask or auto rebook for the UA flight tomorrow.
There were many more options out of LAX than SFO to get home.
Were......now there seems to be none. Booked myself on LAX-DFW-PBI on AA tomorrow as a backup.
I did not ask or auto rebook for the UA flight tomorrow.
#105
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
Thanks for the help!