"We can call you back in 15 hours..."

Reply

Old Dec 7, 17, 1:59 pm
  #1
Original Poster
FlyerTalk Evangelist
 
Join Date: Feb 2000
Location: Los Angeles
Programs: UA 1K 2MM. DL Plat
Posts: 11,832
"We can call you back in 15 hours..."

It's about noon pacific time. I'm Plat. Called reservations. Computer recognizes my status. Tells me they can call me b ack in 15 hours.

Wow!
zrs70 is offline  
Reply With Quote
Old Dec 7, 17, 2:08 pm
  #2
 
Join Date: Sep 2016
Location: RDU
Programs: DL SM, AAdvantage
Posts: 465
"Wow!" indeed. I hope it's a glitch rather than people freaking out over the ATL weather waiver.
FlyerWx is online now  
Reply With Quote
Old Dec 7, 17, 3:18 pm
  #3
 
Join Date: Jun 2010
Location: BTR
Programs: DL GM, UA Silver, Marriott Plat, National Exec
Posts: 1,810
I'm not even getting the callback option right now. Just "your hold time is between 1h 45min and 2h 30min.

And of course DL.dumb isn't letting me change my flight online because my outbound flight that landed 5.5 hours ago has yet to clear from my itinerary.
lsugolfer is offline  
Reply With Quote
Old Dec 7, 17, 4:30 pm
  #4
 
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: AS G75K, DL Diamomd, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 3,385
I called in and got the offer of a call back between 22-28 minutes as a Diamond. Was 11:45am PST.
apodo77 is offline  
Reply With Quote
Old Dec 7, 17, 5:17 pm
  #5
 
Join Date: Aug 2016
Posts: 42
If you put in an international number it outright rejects it, leaving you to stay on hold for 15 hours.
fusionblue is offline  
Reply With Quote
Old Dec 7, 17, 6:04 pm
  #6
 
Join Date: Dec 2011
Programs: DL PM Mlife Gold Honors Gold IHG Plat Hyatt Platinum Westin Gold Marriott Gold National Executive
Posts: 1,484
Itís a new enhancement. They want you to experience something, I have no idea what but itís gotta be something
vincentharris is online now  
Reply With Quote
Old Dec 7, 17, 6:23 pm
  #7
 
Join Date: May 2009
Location: MEM
Programs: Delta, Hilton, Marriott
Posts: 11
Delta System Problems?

I called the Delta late this afternoon and got a similar message about wait times being between 1.5 to 2 hours. So I tweeted my request and got help that way. Just now I tried logging on to Delta.com and was not able to get in on my computer or to log in to the app. Called Delta tech support and at first got the drill about "refresh your page, clear your cache" but after a few minutes, the customer rep said she had a notification that Delta was having a system problem. My spouse who is flying today and at the DTW SkyClub said the agent just told him that the Delta.com site and app problems were due to "Snow on a Satellite".
GrantParish is offline  
Reply With Quote
 


Thread Tools
Search this Thread
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off

Forum Jump


All times are GMT -6. The time now is 10:24 am.

Home - News - Forum - Hotel Reviews - Glossary - Contact Us - Airport Code Lookup - Terms of Use - Privacy Policy - Cookie Policy - Advertise on FlyerTalk - Archive - Top

This site is owned, operated, and maintained by Flyertalk.com. Copyright © 2017 FlyerTalk.com. All rights reserved. Designated trademarks are the property of their respective owners.