Delta SkyClub Access Changes starting Jan 1, 2019
Jan 18, 2019, 10:11 am
#316
Join Date: Dec 2018
Programs: Sky Miles Aadvantage United Mileage Plus Southwest Rapid Rewards
Posts: 21
It's also wonderful news since it was the right thing to do. It's what we were promised and what we paid for when we bought our Lifetime memberships. Some Lifetime members paid as much as $4,000 in the 1990s ($7,000 in today's dollars).
Jan 20, 2019, 7:30 am
#317
Join Date: Mar 2012
Programs: Lame Duck Delta PM, Freshly Minted AA EXP
Posts: 234
Reserve Card Access
Sorry if this has already been answered--have AMEX reserve, flights are SNA-ATL-CDG. First segment Delta, second AF. Neither segment biz/first. Do I have free club access in ATL, or will it cost $29? Website just says access for those "travelling on Delta flight", no mention of arrival/departure airports.
Jan 20, 2019, 7:43 am
#318
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,043
Sorry if this has already been answered--have AMEX reserve, flights are SNA-ATL-CDG. First segment Delta, second AF. Neither segment biz/first. Do I have free club access in ATL, or will it cost $29? Website just says access for those "travelling on Delta flight", no mention of arrival/departure airports.
Jan 20, 2019, 7:44 am
#319
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Sorry if this has already been answered--have AMEX reserve, flights are SNA-ATL-CDG. First segment Delta, second AF. Neither segment biz/first. Do I have free club access in ATL, or will it cost $29? Website just says access for those "travelling on Delta flight", no mention of arrival/departure airports.
Feb 2, 2019, 2:08 pm
#321
Join Date: May 2018
Location: Central Florida
Programs: DL PM; MR Titanium & LTT; Hilton Diamond; National Exec Elite
Posts: 69
I am a current Sky Club member and am considering getting the DL AMEX Reserve card. My current (paid) membership does not expire until June. Does anyone know what will happen to the remaining months? I’ve asked 2 SC reps and received 2 different answers. At first I was told the remaining months would be “suspended” and then reactivated later, should I ever cancel the Reserve card. The second rep I asked (just to confirm before getting the card) recommended that I wait until my membership expires as I would lose the remaining months. Can anyone here speak from experience on what will happen to the remaining months on my current membership?
Feb 2, 2019, 3:20 pm
#322
Join Date: Mar 2016
Posts: 1,884
I am a current Sky Club member and am considering getting the DL AMEX Reserve card. My current (paid) membership does not expire until June. Does anyone know what will happen to the remaining months? I’ve asked 2 SC reps and received 2 different answers. At first I was told the remaining months would be “suspended” and then reactivated later, should I ever cancel the Reserve card. The second rep I asked (just to confirm before getting the card) recommended that I wait until my membership expires as I would lose the remaining months. Can anyone here speak from experience on what will happen to the remaining months on my current membership?
At any rate, the second agent was probably correct-ish in your particular case because the Reserve card only "grants access" to the Sky Clubs - it does not confer membership. Seems like a fine point of distinction, but that's what it is.
I think that, in real world terms, what would happen would be that you would continue to access the club under your paid membership, and when that expires they would switch over to using the card. The whole process would be invisible to you, but it wouldn't be necessarily true that you would "lose" the remaining months - you would just have overlap between two methods of access.
Feb 2, 2019, 4:40 pm
#323
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,043
As noted above, the Reserve card does not confer an actual SC membership, it just grants "access". They will not suspend or extend your SC membership just because you have the card. I have the Reserve card and several memberships that I bought awhile back and they have continued to run while I've had the card.
Jul 15, 2019, 10:52 am
#324
Join Date: Jun 2010
Location: LAX
Programs: UA 1K,AA PL Pro, Delta Plat, Bonvoy Platinum
Posts: 96
Access with non US Amex Plat - restricted?
Hi,
today the same Amex Plat that I’ve used numerous times to enter to Delta Sky Clubs did not work at the handheld terminal / nor at the computer at LAX Delta sky club.
The agent was nice and wanted to call support to figure it out but since I only had 10 mins before my flight boarded I didn’t want to wait or try to challenge the agent - and went to Starbucks to grab coffee so wasn’t a big deal - but wondering if the policy did change recently or something wrong with my Amex..
today the same Amex Plat that I’ve used numerous times to enter to Delta Sky Clubs did not work at the handheld terminal / nor at the computer at LAX Delta sky club.
The agent was nice and wanted to call support to figure it out but since I only had 10 mins before my flight boarded I didn’t want to wait or try to challenge the agent - and went to Starbucks to grab coffee so wasn’t a big deal - but wondering if the policy did change recently or something wrong with my Amex..
Last edited by aricane; Jul 15, 2019 at 10:54 am Reason: add screenshot photo
Jul 15, 2019, 11:38 am
#325
Join Date: Dec 2018
Programs: Sky Miles Aadvantage United Mileage Plus Southwest Rapid Rewards
Posts: 21
Hi,
today the same Amex Plat that I’ve used numerous times to enter to Delta Sky Clubs did not work at the handheld terminal / nor at the computer at LAX Delta sky club.
The agent was nice and wanted to call support to figure it out but since I only had 10 mins before my flight boarded I didn’t want to wait or try to challenge the agent - and went to Starbucks to grab coffee so wasn’t a big deal - but wondering if the policy did change recently or something wrong with my Amex..
today the same Amex Plat that I’ve used numerous times to enter to Delta Sky Clubs did not work at the handheld terminal / nor at the computer at LAX Delta sky club.
The agent was nice and wanted to call support to figure it out but since I only had 10 mins before my flight boarded I didn’t want to wait or try to challenge the agent - and went to Starbucks to grab coffee so wasn’t a big deal - but wondering if the policy did change recently or something wrong with my Amex..
Jul 15, 2019, 11:53 am
#326
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,043
Amex Plat cardholders have always been required to have a same-day DL flight for access. The policy did not change for them (the change was for those with an SC membership). If you have your Plat card in your profile, you should be able to enter with just a BP scan.
Jul 15, 2019, 1:33 pm
#327
Join Date: Jun 2010
Location: LAX
Programs: UA 1K,AA PL Pro, Delta Plat, Bonvoy Platinum
Posts: 96
This is the error message shown on the lounge agents’ PC
anyone else had a similar issue?
Jul 23, 2019, 7:13 am
#328
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,638
The language on the Sky Club website seems to be a bit complicated.
I am traveling BOS-JFK-YYZ, so it's international, and wholly on Delta. I am also a Gold Medallion. Does this mean I get access in BOS and JFK? Here's the part that makes me think that I do (but would appreciate if someone could confirm):
I am traveling BOS-JFK-YYZ, so it's international, and wholly on Delta. I am also a Gold Medallion. Does this mean I get access in BOS and JFK? Here's the part that makes me think that I do (but would appreciate if someone could confirm):
SkyTeam Elite Plus® (including Delta Diamond, Platinum or Gold Medallion® Members) traveling in any cabin on a SkyTeam international flight or a SkyTeam domestic flight connecting to/from a same-day international flight (includes same-day travel on a Delta domestic flight connecting to an international Delta—or any other SkyTeam partner—flight) will receive club access with up to one guest. If traveling on an international itinerary, please show a frequent flyer credential for lounge access.
Note: SkyTeam Elite Plus benefits are provided only at the departure airport and not at the arrival airport unless connecting to a qualifying SkyTeam flight. SkyTeam Elite Plus benefits do not include access to third-party business lounges. For more details on third-party lounge access, click here.
*International Travel includes: Customers traveling to/from Europe, Asia, South America, Central America, Africa, Canada and Mexico (excludes travel to/from the Caribbean, Guam, Palau and Saipan).
Note: SkyTeam Elite Plus benefits are provided only at the departure airport and not at the arrival airport unless connecting to a qualifying SkyTeam flight. SkyTeam Elite Plus benefits do not include access to third-party business lounges. For more details on third-party lounge access, click here.
*International Travel includes: Customers traveling to/from Europe, Asia, South America, Central America, Africa, Canada and Mexico (excludes travel to/from the Caribbean, Guam, Palau and Saipan).
Jul 23, 2019, 7:34 am
#329
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, 1MM
Posts: 3,783
The language on the Sky Club website seems to be a bit complicated.
I am traveling BOS-JFK-YYZ, so it's international, and wholly on Delta. I am also a Gold Medallion. Does this mean I get access in BOS and JFK? Here's the part that makes me think that I do (but would appreciate if someone could confirm):
I am traveling BOS-JFK-YYZ, so it's international, and wholly on Delta. I am also a Gold Medallion. Does this mean I get access in BOS and JFK? Here's the part that makes me think that I do (but would appreciate if someone could confirm):
Jul 24, 2019, 8:28 am
#330
Join Date: Jul 2019
Location: Connecticut
Programs: SkyMiles Diamond Medallion, Mileage Plus Million Miles, Mileage Plus Gold
Posts: 6
Overcrowding in the JFK SkyClub has gotten so bad over the last year has gotten so bad (and it's not just because of construction), it is almost impossible to find a place to sit down. I asked one of the managers about it on my last visit (I'm there at least three times a month). She told me it's mainly driven by Amex Platinum card holders. Considering the overcrowding I've seen here and at many other SkyClubs seems that cost of entry is too low. I'm personally happy to see limitations based on day of travel. I'd also like to see an increase in cost for guests. Something has to be done. It's gotten so bad, inside the club is just as noisy and uncomfortable as outside the club. That's NOT what we're paying for.