Originally Posted by flyerCO

Wrong rule. As has been discussed, only need a seat, not same fare class if on a FC ticket.

Was your ticket soley domestic or did you have international flights also?

Originally Posted by floridagal23

domestic. We flew from KOA to LAX in F on miles (separate ticket) which is why I booked a longish layover at LAX. LAX to JFK was on a separate ticket in paid D1. Im pregnant and was so tired from traveling and we were hoping to grab one of the 3 earlier flights home if possible but instead ended up super delayed. Not great.

Originally Posted by fly747first

I almost missed my ATL-HNL leg because of a bad delay recently and DL agents told me that they no longer have agreements with other airlines so if I were to miss my flight, they could only refund my money or rebook me in Coach which I thought was odd.

Originally Posted by indufan

20 years.

Nothing new and not ATL specific. The GIDS and the app made it much more apparent when it happened but it always has.


I disagree but to each his own. It sure as hell beats the hell out of the main hubs for UA and AA.

Pretty much this has been FlyerTalk all along. Whine about how much better it used to be even when it wasn't. Nearly every change Delta (and other airlines) have made has been whined about here....even if they later like them. People even whined the GIDS themselves.

Originally Posted by indufan

People even whined the GIDS themselves.

Originally Posted by SamuelS

On a slightly unrelated note, it appears there has also been a change for GM/PM/DM with paid F tickets whom want to SDC and have a spouse/companion travelling with them in the same PNR.

I did SDC on an ORD-MSP flight and the agent said my SDC fee of $75 would be waived, but my partner on same PNR would have to pay. They said that only the GM/PM/DM member gets their SDC fee waived, and that benefit does NOT apply to anyone else in the PNR unless they also are GM+

I spoke to 3 different agents, none would waive the fee, so I ended up paying it.

Maybe I just got "lucky" in the past but I never had to pay the SDC fee for my partner when they had an F ticket on same PNR as me.

Another "enhancement"?

There is nothing explicit I can find online that indicates the benefit extends to others in your PNR (unlike bag waiver benefit, or preferred seating benefit, which is specifically identified as being extended to 6/8 number of companions in your PNR)

Originally Posted by rylan

Yeah SDC fee waiver is only for the individual, not others in the same PNR. You must've been lucky with them waiving it.
I'd think they probably waive it for a DL360's companion if they aren't GM, but thats it.

Originally Posted by btonkid12345

How long have you been flying thru ATL as a Medallion on DL? In the last 6 years since I have, I have noticed a marked decline.

ACS agents were stellar across the board. They were the model hub. They always were friendly, went above and beyond, knew the rules and even made exceptions when appropriate, and always thanked us for our Medallion status.

Some of these good employees are still left. But I would say its not 50/50 if you get an ACS agent that knows the rules, let alone goes above and beyond. I can't remember the last time this year - whether checking in at SKY, dropping bags, entering a SkyClub, or boarding a flight in ATL - that I have been thanked for my status. Delta still asks on the surveys if the employee did this, so clearly it is still part of their training and they just aren't performing.

I had an ATL-RDU-PHL flight earlier this year; 35 min connection in RDU, and ATL-RDU was delayed by more than 35 minutes. So clearly I would misconnect. It should have been easy for the SkyClub agent to rebook me ATL-PHL - after 10 minutes she couldn't. She sent me running to the gate and told me to call the DM line en route. Luckily I had an excellent phone agent who had my ticket reissued just as I ran up to the gate. But that was completely unnecessary - why are their agents in their worldwide hub who cannot perform a simple rebooking of a domestic IRROP ticket?! The phone agent commented that whatever the SkyClub agent did convoluted things and made it even MORE challenging for the phone agent to complete my rebooking.

DMs have talked about multiple instances of SHENA and standby lists happening in ATL. Years ago, the mouths kf even regular GAs would drop with these kinds of unacceptable behaviors. Now, it happens often enough where they just shrug it off.

ATL used to be the model hub but, compared to its standard years ago, its just not that anymore. And its sad.

Originally Posted by fly747first

I almost missed my ATL-HNL leg because of a bad delay recently and DL agents told me that they no longer have agreements with other airlines so if I were to miss my flight, they could only refund my money or rebook me in Coach which I thought was odd.

Originally Posted by btonkid12345

Waived fees for SDC never applied to anyone else in the same PNR in recent memory. Have agents done it for me as a gesture of goodwill? Absolutely.

But I have also had agents ask for it and I've always paid when they ask for my companion, even as DM. It stinks because AA does waive it for a companion in the same PNR as EP. Given you are a GM I would never expect the waiver on the phone.

Originally Posted by vincentharris

I have said it once, and I will say it again. ATL (where you expect the best employees to be) has the WORST!!!!!!!

Source? I live in ATL so 50% of my flights I am there

Originally Posted by fly747first

I almost missed my ATL-HNL leg because of a bad delay recently and DL agents told me that they no longer have agreements with other airlines so if I were to miss my flight, they could only refund my money or rebook me in Coach which I thought was odd.