Virgin Upper Class (G) downgraded to Delta Y question
Nov 2, 2017, 12:41 am
#16
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
This should be fixed now. As I posted recently in another thread, if it's showing up incorrectly it may need to be reticketed by DL.
Nov 2, 2017, 9:29 pm
#17
Original Poster
Join Date: Apr 2017
Programs: Sky team, hhonors, Marriott
Posts: 125
To clarify, original ticket was PE, but coded by Delta as G. Regardless, I am owed a refund.
Delta agreed to refund me for the downgrade, after a whole lot of back and forth (50 min on the phone with a testy supervisor). They tried every trick to stiff me: 'VS PE is equivalent to DL C+', 'Economy is economy', etc..... My take from the entire experience is that the system is decidedly set to take advantage of the little guy.
The promise to refund was verbal; I will follow-up with emails to DL and VS, just to be sure.
Delta agreed to refund me for the downgrade, after a whole lot of back and forth (50 min on the phone with a testy supervisor). They tried every trick to stiff me: 'VS PE is equivalent to DL C+', 'Economy is economy', etc..... My take from the entire experience is that the system is decidedly set to take advantage of the little guy.
The promise to refund was verbal; I will follow-up with emails to DL and VS, just to be sure.
Nov 3, 2017, 7:04 am
#18
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
In addition to claiming the EC261 compensation, you might want to report this issue to the USA DOT. Premium economy is not the same as C+ and certainly not the same as coach despite what the DL supervisor tried to say.
Nov 3, 2017, 8:49 am
#20
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,056
https://www.bloomberg.com/news/artic...eed-engine-fix
Last edited by xliioper; Nov 3, 2017 at 9:12 am
Nov 3, 2017, 11:56 am
#22
Suspended
Join Date: Sep 2013
Programs: DL DM, AA Plat, Hertz Pres. Club. SPG Gold
Posts: 574
I'm behind this idea, but as a heads up just make sure you let them know beforehand. There are strict laws against recording conversations without prior consent. Wouldn't want that to backfire on you.
Nov 3, 2017, 2:09 pm
#24
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,056
I'd suggest it's also useful to do some investigation on your own to see what your options are prior to calling, and to see if there was a reason for a change. In this case, it appears that OP was unaware that VS has suspended this route temporarily and that was the reason he got switched to DL metal.
Nov 3, 2017, 3:23 pm
#25
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,233
The laws about recording conversations are state-specific and do vary, though.
Nov 3, 2017, 7:50 pm
#26
Original Poster
Join Date: Apr 2017
Programs: Sky team, hhonors, Marriott
Posts: 125
I'd suggest it's also useful to do some investigation on your own to see what your options are prior to calling, and to see if there was a reason for a change. In this case, it appears that OP was unaware that VS has suspended this route temporarily and that was the reason he got switched to DL metal.
Nov 4, 2017, 5:47 am
#28
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,056
While it seems that DL could have handled this better by notifying those impacted, your thread title falsely states that you had purchased a Virgin Upper Class seat when pretty clearly you did not. Maybe you didn't understand the difference Virgin Upper Class and Virgin Premium Economy, but this seems unlikely for a seasoned traveler.
Nov 4, 2017, 2:53 pm
#29
Original Poster
Join Date: Apr 2017
Programs: Sky team, hhonors, Marriott
Posts: 125
While it seems that DL could have handled this better by notifying those impacted, your thread title falsely states that you had purchased a Virgin Upper Class seat when pretty clearly you did not. Maybe you didn't understand the difference Virgin Upper Class and Virgin Premium Economy, but this seems unlikely for a seasoned traveler.
Nov 4, 2017, 3:10 pm
#30
Join Date: Jun 2017
Location: MidSouth
Programs: AA; Delta GM
Posts: 728
I have an upcoming trip on Virgin that I booked through Delta. I went back/forth to confirm that what I'd booked as 'Upper Class' (code G) is actually Premium Economy on Virgin Atlantic.
(I actually booked the entire trip as First/Business, so you can understand why I kept going back/forth with them to double check this was correct.)