C+ Upgrades Coming to TATL Soon?
#76
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2004
Location: 45 North
Programs: DL DM MM, HH Diamond
Posts: 10,196
How could this have been implemented so badly? Working in IT, I find this code and load methodology or just modifying production to be unbelievable for such a large company as DL. This is an easy thing to run in a test environment. None of these use cases are terribly unique.
Especially since this isn't the first time they have implemented this process/fare class.
#77
Join Date: Dec 2008
Posts: 35
I just spoke with a DM line supervisor. They received communication on this problem sometime in the last hour or so from IT. The ability to request any upgrade will be back available on 11/01 and if you were previously in C+ they were going to honor; at least that's how I understood the communication. If after 11/01 the seats are not back to original booking, I would escalate. Until then, welcome to Delta IT.
#79
Join Date: Dec 2008
Posts: 35
#80
FlyerTalk Evangelist
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Join Date: Nov 2004
Location: 45 North
Programs: DL DM MM, HH Diamond
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I see the upgrade eligibility correctly reflecting C+ upgrade eligibility on a TATL flight search.
I also have the Manage Upgrade available on an already booked TATL flight with options to request a C+ upgrade:
Are you seeing something different?
I also have the Manage Upgrade available on an already booked TATL flight with options to request a C+ upgrade:
Are you seeing something different?
#82
Join Date: Dec 2008
Posts: 35
I didn't upgrade due to status, I booked using Sky Miles and paid for the upgrade to C+, booked early so I could snag the bulkhead.
#83
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I'm sure this will lead to some angry complaints when people see that C+ isn't the premium economy experience they believed they had purchased.
#84
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#85
Join Date: May 2009
Location: Seattle, WA
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I ended up calling in today, since the issue still wasn't fixed automatically. Now, I suspect the reason it was failing for me was that there was a schedule change that needed to be marked as accepted before I could be rebooked into a different class of service.
The agent I spoke with was friendly enough, but the experience of getting it fixed was a little frustrating. The agent first claimed that Comfort+ was entirely full, and I had to point out that Delta.com showed the seat map entirely empty. I explained to her that the way it was booked has changed for TATL and that it's now sold as a separate fare, and once she realized that she came back pretty quickly with the new seat assignments, though.
So it sounds like the word hasn't fully reached everyone internally, and you might need to escalate or gently push them to check again if they claim it's not possible to put you back in Comfort+ seats.
But at least in my case, all's well that ends well and my reservation is fixed. Still pretty frustrating that this happened in the first place, though.
#86
Company Representative - Delta Air Lines
Join Date: Oct 2012
Posts: 83
Hi everyone, circling back here to let you know that we are currently working to rebook & reassign Delta Comfort+ seats to all impacted customers. This process could take some time so please bear with us, but all reservations should be fixed by 1/22/2018 at the latest. If your reservation isnt updated by 1/22/2018, please contact Delta Reservations at 1-800-323-2323.
#87
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
Hi everyone, circling back here to let you know that we are currently working to rebook & reassign Delta Comfort+ seats to all impacted customers. This process could take some time so please bear with us, but all reservations should be fixed by 1/22/2018 at the latest. If your reservation isnt updated by 1/22/2018, please contact Delta Reservations at 1-800-323-2323.