C+ Upgrades Coming to TATL Soon?
Oct 30, 2017, 1:39 pm
#61
Join Date: Sep 2016
Location: KC MO
Programs: Delta PM MM. Marriott LTP. Hilton Gold
Posts: 67
I just spoke with a DM line supervisor. They received communication on this problem sometime in the last hour or so from IT. The ability to request any upgrade will be back available on 11/01 and if you were previously in C+ they were going to honor; at least that's how I understood the communication. If after 11/01 the seats are not back to original booking, I would escalate. Until then, welcome to Delta IT.
Oct 30, 2017, 1:47 pm
#62
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
I just quoted the change. Here is the entire explanation:
Medallion Members are eligible to request automatic Complimentary Upgrades to Delta Comfort+ on:
all flights within the U.S. 50 and Canada
all flights within Latin America/Caribbean and Asia Pacific markets, including China and Hong Kong
For flights that depart January 22, 2018, and beyond, Medallion Members will also be eligible to request automatic Complimentary Upgrades to Delta Comfort+ on all Delta flights to/from Europe, Africa, India, and the Middle East.
Medallion Members are eligible to request automatic Complimentary Upgrades to Delta Comfort+ on:
all flights within the U.S. 50 and Canada
all flights within Latin America/Caribbean and Asia Pacific markets, including China and Hong Kong
For flights that depart January 22, 2018, and beyond, Medallion Members will also be eligible to request automatic Complimentary Upgrades to Delta Comfort+ on all Delta flights to/from Europe, Africa, India, and the Middle East.
Oct 30, 2017, 1:54 pm
#63
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Original Poster
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
I just spoke with a DM line supervisor. They received communication on this problem sometime in the last hour or so from IT. The ability to request any upgrade will be back available on 11/01 and if you were previously in C+ they were going to honor; at least that's how I understood the communication. If after 11/01 the seats are not back to original booking, I would escalate. Until then, welcome to Delta IT.
Oct 30, 2017, 2:06 pm
#64
Join Date: Aug 2010
Location: LAS, MPL
Programs: DL Platinum, 1 MM
Posts: 1,320
I just spoke with a DM line supervisor. They received communication on this problem sometime in the last hour or so from IT. The ability to request any upgrade will be back available on 11/01 and if you were previously in C+ they were going to honor; at least that's how I understood the communication. If after 11/01 the seats are not back to original booking, I would escalate. Until then, welcome to Delta IT.
Oct 30, 2017, 2:39 pm
#65
Join Date: Dec 2011
Location: MSP
Programs: DL DM, HHonors Diamond
Posts: 610
I just spoke with a DM line supervisor. They received communication on this problem sometime in the last hour or so from IT. The ability to request any upgrade will be back available on 11/01 and if you were previously in C+ they were going to honor; at least that's how I understood the communication. If after 11/01 the seats are not back to original booking, I would escalate. Until then, welcome to Delta IT.
Oct 30, 2017, 8:50 pm
#67
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
Oct 30, 2017, 8:56 pm
#68
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
Didn't try to charge me any kind of APD collection. I wonder what legal strategy they're taking here is.
On the booking screen it still shows "Not Upgrade Eligible to Delta Comfort+®". Hopefully they'll fix it so we can easily tell which flights have SU inventory before booking.
Oct 30, 2017, 8:57 pm
#69
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
Oct 30, 2017, 9:09 pm
#70
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
AFAIK additional APD isn't owed for OPUPs (nor for nonrevs given premium cabin seats). If people use instruments to "upgrade" in advance to C+, I would expect DL to charge APD, just like they do for upgrades into D1, with payment required before the ticket can be reissued (and also for the French luxury tax on upgrades into D1 exCDG). However, for upgrades at the gate, I'm not sure that GAs have the time to charge credit cards.
Oct 31, 2017, 3:14 am
#71
Join Date: Jun 2014
Posts: 67
Recall I had a paid C+ upgrade that got downgraded over the WE.
Good news, I am back in C+, the system now lists my TATL fare as Comfort+ (W). No seats assigned but the system let me pick C+ seats in the completely empty C+ cabin (despite it allegedly being full according to the first-line Delta rep in my call with them ...).
One Q for the future: Is it cheaper to book C+ cabin upfront or through a buy up after the initial booking from the manage my trips screen ?
Good news, I am back in C+, the system now lists my TATL fare as Comfort+ (W). No seats assigned but the system let me pick C+ seats in the completely empty C+ cabin (despite it allegedly being full according to the first-line Delta rep in my call with them ...).
One Q for the future: Is it cheaper to book C+ cabin upfront or through a buy up after the initial booking from the manage my trips screen ?
Oct 31, 2017, 6:53 am
#73
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,944
I’m glad the upgrades are working for someone, because it doesn’t work for me. I just get “com.delta.api error 4501” when I try to make the request from the app (and a silent failure when I try the web site). 
Oct 31, 2017, 7:04 am
#74
Join Date: Feb 2010
Location: IND
Programs: DL Diamond 4 MM, Marriott Titanium
Posts: 180
Worked for me. Now says manage complimentary upgrades. After checking yes. Upgrade was immediate
Oct 31, 2017, 7:28 am
#75
Join Date: Aug 2003
Location: MSN
Programs: Delta DM, Bonvoy LT Titanium, Hertz PC
Posts: 1,987
How could this have been implemented so badly? Working in IT, I find this code and load methodology or just modifying production to be unbelievable for such a large company as DL. This is an easy thing to run in a test environment. None of these use cases are terribly unique.