AF Changed my Ticket to Joon... MQM Earning
Oct 28, 2017, 2:35 am
#32
Join Date: Jan 2016
Posts: 33
Yesterday I got an email from AF informing me of that change (which I already knew since weeks ago though...). This is what they say:
Dear Sir/Madam,
Thank you! You have booked a flight between Paris-Charles de Gaulle and Barcelona, Lisbon, Porto, Berlin, Fortaleza in Brazil or Mahé in Seychelles. As of December1, Joon, the new airline in the Air France group, will have the pleasure of welcoming you aboard.
A preview of your Joon experience, the new travel generation by Air France.
You can always count on Air France:
•At the airport, you'll be welcomed by the Air France teams and will be able to enjoy your usual services.
•Enjoy all of your Flying Blue advantages.
•Your booking stays valid without any further action on your part. The flight number, the schedule and the number of permitted baggage items remain unchanged.
Thank you! You have booked a flight between Paris-Charles de Gaulle and Barcelona, Lisbon, Porto, Berlin, Fortaleza in Brazil or Mahé in Seychelles. As of December1, Joon, the new airline in the Air France group, will have the pleasure of welcoming you aboard.
A preview of your Joon experience, the new travel generation by Air France.
You can always count on Air France:
•At the airport, you'll be welcomed by the Air France teams and will be able to enjoy your usual services.
•Enjoy all of your Flying Blue advantages.
•Your booking stays valid without any further action on your part. The flight number, the schedule and the number of permitted baggage items remain unchanged.
Oct 28, 2017, 2:41 am
#33
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Note that the message specifically says Flying Blue advantages, not SkyTeam.
People have reported losing advanced seat assignments.
People have reported losing advanced seat assignments.
Oct 28, 2017, 10:45 am
#34
Join Date: Aug 2010
Location: LAS, MPL
Programs: DL Platinum, 1 MM
Posts: 1,320
AF has another short haul subsidiary, HOP. They fly a lot of the shorter (<2hr ?) European flights out of CDG terminal 2G. I have received full Skymiles credit on HOP connecting to/from the US. I have received no mileage credit on HOP on some intra Europe flights, depending on the fare class. If I remember correctly X fares do not earn credit, so I suspect if you buy an X fare on JOON you will not get credit.
Oct 28, 2017, 1:23 pm
#35
Original Poster
Join Date: Oct 2017
Location: Singapore
Programs: Delta DM, SQ Silver, Marriott Plat, Hotels.com Gold
Posts: 25
I heard back from both Delta and AF Twitter. AF punted to DL (as expected) and said it's up to DL to determine their program earning requirements.
The DL agent didn't confirm anything about Joon itself, but opened my itinerary and said that my ticket and was "definitely an Air France itinerary" and would "definitely earn MQMs" as a result of its stock and booking reference & class.
I've reserved seats using my DL number and they've stuck (someone mentioned that seat reservations haven't been reliable but no issues for me -- I was able to reserve seats on a lowest economy fare and in the front few rows, plus it shows an extra free checked bag, so my SkyTeam Elite+ benefits worked just fine).
Not wild about getting punted to Joon but it is what it is.
Thank you! That must be brand new, as it wasn't there when I checked a few days ago -- great to see!
The DL agent didn't confirm anything about Joon itself, but opened my itinerary and said that my ticket and was "definitely an Air France itinerary" and would "definitely earn MQMs" as a result of its stock and booking reference & class.
I've reserved seats using my DL number and they've stuck (someone mentioned that seat reservations haven't been reliable but no issues for me -- I was able to reserve seats on a lowest economy fare and in the front few rows, plus it shows an extra free checked bag, so my SkyTeam Elite+ benefits worked just fine).
Not wild about getting punted to Joon but it is what it is.
This may have just been updated but we now have answer from Delta.com
So I think this is settled now.
So I think this is settled now.
Oct 29, 2017, 7:29 pm
#36
Join Date: Jan 2008
Location: KATL
Programs: DL DM/2MM
Posts: 2,034
Jan 10, 2018, 3:45 pm
#37
Join Date: Mar 2011
Posts: 647
On the other hand, when I do a dummy booking on DL.com for this:
[Sorry the screen shots didn't come through. It was a Z fare, NAP-CDG-JFK, with NAP-CDG on DL8679 operated by Joon. This is the return from JFK-FCO]
You get this:
[The screenshot was of the MQM estimator from DL.com shown at booking. When expanded, it showed 0 MQMs, MQDs, etc. for the Joon leg]
Note the zeros for the NAP-CDG leg, which is marketed by DL (DL8679) but operated by Joon.
So based upon post #28 , if AF marketed but Joon operated, MQM eligible, but (based on the above), if DL marketed but Joon operated, no MQMs?
Doesn't make sense...
[Sorry the screen shots didn't come through. It was a Z fare, NAP-CDG-JFK, with NAP-CDG on DL8679 operated by Joon. This is the return from JFK-FCO]
You get this:
[The screenshot was of the MQM estimator from DL.com shown at booking. When expanded, it showed 0 MQMs, MQDs, etc. for the Joon leg]
Note the zeros for the NAP-CDG leg, which is marketed by DL (DL8679) but operated by Joon.
So based upon post #28 , if AF marketed but Joon operated, MQM eligible, but (based on the above), if DL marketed but Joon operated, no MQMs?
Doesn't make sense...
Last edited by flyerwma; Jan 10, 2018 at 3:56 pm
Jan 10, 2018, 4:21 pm
#38
Original Poster
Join Date: Oct 2017
Location: Singapore
Programs: Delta DM, SQ Silver, Marriott Plat, Hotels.com Gold
Posts: 25
Interesting. I’m unclear if that’s an error or if you really get 0 MQM on DL marketed Joon flights... Would be interesting to hear from others if anyone has experience.
Either way, I *can* confirm my AF-ticketed Joon flight did give me the MQMs. I also got a free bag, ability to choose my seat, and front of plane seating via DL status.
Either way, I *can* confirm my AF-ticketed Joon flight did give me the MQMs. I also got a free bag, ability to choose my seat, and front of plane seating via DL status.
Jan 10, 2018, 6:53 pm
#39
Join Date: Dec 2007
Location: Now:AUS (again); Previous: LGA/EWR (BLKYN, missing JFK), AUS, SAT
Programs: Current: UA-Silver, Former AA Plat, DL Silver
Posts: 593
[RANT]I just looked at the JOON website and did their survey rating it. At the end, I got a page saying "we're sorry you are unhappy.....please contact us by twitter or Facebook" with no option for either a phone call or email. This just reinforced my impression that JOON is some idiot MBA marketing project designed by a moron who thinks you can make a profitable airline by only appealing to a subset of millenials and putting off other potential customers. I wonder who they think will be buying the "business class" seats on these flights.[/RANT]
Jan 18, 2018, 9:52 am
#40
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
Is there any update with firsthand experience on whether DL GM/PM/DM (or any other non-Flying Blue STE+) members get lounge access and other STE+ benefits when traveling on Joon?
And any experience as to whether a STE+ gets free seat assignments and a free checked bag even if booking a Joon fare that doesn't include those things? (I think that was the case when booking an AF fare that didn't include those things, but not sure.)
And any experience as to whether a STE+ gets free seat assignments and a free checked bag even if booking a Joon fare that doesn't include those things? (I think that was the case when booking an AF fare that didn't include those things, but not sure.)
Jan 18, 2018, 10:22 am
#41
Original Poster
Join Date: Oct 2017
Location: Singapore
Programs: Delta DM, SQ Silver, Marriott Plat, Hotels.com Gold
Posts: 25
Is there any update with firsthand experience on whether DL GM/PM/DM (or any other non-Flying Blue STE+) members get lounge access and other STE+ benefits when traveling on Joon?
And any experience as to whether a STE+ gets free seat assignments and a free checked bag even if booking a Joon fare that doesn't include those things? (I think that was the case when booking an AF fare that didn't include those things, but not sure.)
And any experience as to whether a STE+ gets free seat assignments and a free checked bag even if booking a Joon fare that doesn't include those things? (I think that was the case when booking an AF fare that didn't include those things, but not sure.)
Jan 18, 2018, 11:01 am
#42
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
Yes, I can confirm all of the above. I got lounge access, free seat assignment (both in advance and in the first few rows), and one free checked bag. This was on a Joon-only itinerary on whatever their cheapest fare is called; there were no mainline AF flights on my itinerary.
Feb 10, 2018, 12:03 pm
#44
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA and Alaska Emerald, HHonors DIA, Accor, Marriott Titanium, IHG Plat Amb, UA Silver, AA
Posts: 4,514
Good to know about this! I will say that I have now also found JOON flights on CDG-CAI A340 flights, which surprised me since I've mostly seen their code on shorter, intra-Europe flights.
Feb 11, 2018, 2:56 am
#45
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
- new routes : SEZ, FOR
- AF routes switching to JN-operating : CAI, IKA, CPT
As a reminder, medium-haul routes transferred (or to be transferred end of march*) are : LIS, BCN, OPO, TXL, OSL*, IST*, FCO*, NAP*
Medium- and long-haul Joon flights are exclusively marketed under AF flight numbers.