Pillows are for first class passengers only!
#31
Join Date: Dec 2016
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I have been flying for many years and have never seen a FA take a pillow away from a passenger, let alone a child. To the first FA, I wanted respond that maybe she doesn't know that last flight in C+ they gave us a pillow, blanket, eye mask, tooth brush & paste, and headphones......so no I do NOT know that pillows are for first class passengers only. I have never even heard of such a thing before this flight.
And you received your pillow and amenity kit of your last flight in C+ because it was a long international flight. I would think that someone with over 100k miles on Delta this years would be able to make that distinction.
#32
Join Date: Jun 2010
Location: Maryland
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I'm with the OP on this one. If a first class passenger puts their pillow or blanket in the overhead bin, they most likely don't intend to use it. I don't see anything wrong with another passenger using it, since it's not uncommon for flight attendants to retrieve unused pillows or blankets for coach passengers who request them.
Flame away.
Flame away.
#33
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You tried to raid the storage compartment for amenities you were not entitled to. The only problem here is you.
#34
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The conversation escalated and we really don't know why. Probably could have been handled better from both sides, but I can certainly see a scenario with a basic "you can't have the pillow" was responded with a basic "but it was right above my seat in the Comfort+ bin and we just had pillows on our last segment", and then the FA goes off the rail.
#35
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It sounds the pillows were in the bin directly above the OP's seat. I think a lot of people would assume they are available for them. Aren't the bins in the C+ section advertised as "exclusively for the use of C+ passengers" or is that a different airline?
The FA could have handled that in a better manner. If they left the pillows in that bin, the OP could have waited until the plane was in the air and grabbed one.
The FA could have handled that in a better manner. If they left the pillows in that bin, the OP could have waited until the plane was in the air and grabbed one.
#36
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My guess is that this didn't happen on an Endeavor operated flight, probably a trash airline like ExpressJet or GoJet. Whether you're on AA, DL, or UA, if you're not on a regional aircraft owned by AA or DL, you're going to get subpar service.
#37
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My worst experiences have been SkyWest.
#38
Join Date: Apr 2016
Posts: 1,884
Why is it that in three pages of comments, unless I missed it, no one has pointed out the most obvious thing that I always do when I want something, and that is ASK FOR IT? Hate to be like every other FT thread and jump on the blame the OP bandwagon, but it was so simple. Last time I was in C+ and wanted a blanket, I asked the FA and she got me one and she was very nice about it. I would be willing to bet if I asked if there were any extra pillows, she would have gone into F and asked if anyone was not using their pillows. I have been on flights where the FA has come through F and asked if anyone didn't want their pillow. Taking things without asking, as you learned in pre-school usually doesn't illicit a good response. People have no manners these days...and I am saying that as a millennial!
#39
Join Date: Sep 2016
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Why is it that in three pages of comments, unless I missed it, no one has pointed out the most obvious thing that I always do when I want something, and that is ASK FOR IT? Hate to be like every other FT thread and jump on the blame the OP bandwagon, but it was so simple. Last time I was in C+ and wanted a blanket, I asked the FA and she got me one and she was very nice about it. I would be willing to bet if I asked if there were any extra pillows, she would have gone into F and asked if anyone was not using their pillows. I have been on flights where the FA has come through F and asked if anyone didn't want their pillow. Taking things without asking, as you learned in pre-school usually doesn't illicit a good response. People have no manners these days...and I am saying that as a millennial!
Completely agreed. Asking nicely goes an incredibly long way.
#40
Join Date: Jul 2011
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I've been on several flights this year (mainline) where FAs distributed pillows and blankets to a few people who requested them in Y/C+. IDK if they just provision extra on some flights or what, but I had no idea pillows/blankets were an FC *only* thing domestically. I just figured they provisioned several in Y and it was first come, first served. Also, aren't the blue blankets specifically designed for Y (though I've seen them, often in a mixture of the gray ones distributed on FC seats).
The FA's response was stupid and rude. Beyond that, if these were above OP's seat, and not in FC bins, then why should the OP have presumed they were exclusively for F? Granted, I think asking is generally the best practice, I don't see how what the OP did was so awful.
The FA's response was stupid and rude. Beyond that, if these were above OP's seat, and not in FC bins, then why should the OP have presumed they were exclusively for F? Granted, I think asking is generally the best practice, I don't see how what the OP did was so awful.
#41
Join Date: May 2011
Location: NYC
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I was never aware that blankets were only for F. If I saw blankets in the overhead bins above C+ or main cabin I would assume they were for those passengers seated in those sections. And I would (and have many times) grabbed a blanket as I take my seat. I will continue doing this. And if none are to be found and I want one I will continue to ask the FA. No it's not polite to take something that is on the F seat but things in the bin above main cabin is fair game for everyone. Full stop.
Moreover, You elitists are being ridiculous about this whole "only F pax" get blankets. Get a grip.
#42
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I've never heard that pillows are for FC only and I have flown often for many years.
Even assuming that they are for FC only, it was an honest mistake by the passenger. Thus, the FA should have handled it without being rude. I've encountered rude FAs on Delta more frequently in the last year than I did in the previous five. Maybe my experience is just an unlucky statistical outlier, or maybe Delta's customer service is sliding.
Even assuming that they are for FC only, it was an honest mistake by the passenger. Thus, the FA should have handled it without being rude. I've encountered rude FAs on Delta more frequently in the last year than I did in the previous five. Maybe my experience is just an unlucky statistical outlier, or maybe Delta's customer service is sliding.
I did not think I was entitled to it, I never considered that I was taking someone's pillow. Never occurred to me that pillows were for FC. I have flown several international flights and usually get UG'd to F, so I see pillows lying around everywhere....
#43
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Not to state the obvious, but DL per DL's website pillows and blankets are a first class amentity and are not offered in C+ except on JFK-SFO and JFK-LAX.
While the OP may have a case that the FA could have handled things more politely, the OP should not feel entitled to have a pillow and blanket for a twelve year-old. Moreover, it's a 12 year-old, not a 2 year-old. Might be a good time to start teaching them that life isn't always fair.
While the OP may have a case that the FA could have handled things more politely, the OP should not feel entitled to have a pillow and blanket for a twelve year-old. Moreover, it's a 12 year-old, not a 2 year-old. Might be a good time to start teaching them that life isn't always fair.
#44
Join Date: Jan 2001
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Flying last leg of a fairly long international itinerary, a less than two hour domestic segment on CRJ. My twelve year old wants a pillow and blanket to sleep. We are seated in comfort plus.
Has anyone else seen a FA demand a pillow back from a passenger? I could understand it, if I had taken it off a F seat, but not an overhead compartment.
Has anyone else seen a FA demand a pillow back from a passenger? I could understand it, if I had taken it off a F seat, but not an overhead compartment.
You needed to clarify that you "stole" the pillow/bedding from the F-class cabin, the cabin you were NOT sitting in/ticketed for. Seriously, you are trying to justify this ?
#45
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So I plea NOT GUILTY! wrong yes, but I did not steal anything. Furthermore, the child being present is the only reason we had a pillow issue. I did need it or ever used them. My child wanted it. Of course I wouldn't need to tell someone like you the details, because you already KNOW what happened ....Omniscient one