JFK SkyClub - The WORST I've ever seen
Oct 26, 2017, 10:28 pm
#92
Join Date: Aug 2011
Location: NYC and LAX
Programs: Fly paid F/J. DL 2MM+.
Posts: 109
I always thought Delta over-hyped T4.
Granted T3 was a mess. T4 may be a vast operational improvement for DL but from a customer experience perspective it falls far short of Delta’s marketing material. It will not be long before DL will have to plow 100s of millions into rebuilding to deal with the crowding. The completion of T4A will only make T4 more cramped.
The good news is Delta has plenty of experience in stretching the life of outdated facilities.
Granted T3 was a mess. T4 may be a vast operational improvement for DL but from a customer experience perspective it falls far short of Delta’s marketing material. It will not be long before DL will have to plow 100s of millions into rebuilding to deal with the crowding. The completion of T4A will only make T4 more cramped.
The good news is Delta has plenty of experience in stretching the life of outdated facilities.
Oct 26, 2017, 10:52 pm
#93
Suspended
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,988
I always thought Delta over-hyped T4.
Granted T3 was a mess. T4 may be a vast operational improvement for DL but from a customer experience perspective it falls far short of Delta’s marketing material. It will not be long before DL will have to plow 100s of millions into rebuilding to deal with the crowding. The completion of T4A will only make T4 more cramped.
The good news is Delta has plenty of experience in stretching the life of outdated facilities.
Granted T3 was a mess. T4 may be a vast operational improvement for DL but from a customer experience perspective it falls far short of Delta’s marketing material. It will not be long before DL will have to plow 100s of millions into rebuilding to deal with the crowding. The completion of T4A will only make T4 more cramped.
The good news is Delta has plenty of experience in stretching the life of outdated facilities.
Oct 27, 2017, 1:46 pm
#94
Join Date: Oct 2017
Programs: SkyMiles
Posts: 2
When I left, 4ish, crowds were thinning out.
.
Oct 28, 2017, 10:50 am
#95
Join Date: Sep 2011
Location: NYC
Programs: Delta Gold, SPG Gold, HHonors Gold, UA Gold (status match)
Posts: 777
We were there yesterday (Friday) around 7:30am before a D1 transcon. It was very busy but we didn’t have to wait to check in and grabbed seats by an outlet without issue. Nice selection of food including the steel cut oatmeal, yogurt, frittata, breads, etc. and staff was cleaning up but maybe not as promptly as they should - several tables unusable because filled with trash.
Oct 28, 2017, 11:39 am
#97
Join Date: May 2009
Location: Brooklyn, NYC
Programs: DL DM
Posts: 785
Oct 28, 2017, 5:29 pm
#98
Join Date: Oct 2012
Location: Toronto, Canada
Programs: Delta DM, Marriott Titanium, Hilton Diamond, National EE, AS MVP Gold 75K, AC 75K
Posts: 1,000
For as good as Delta is at marketing its international and transcontinental business-class products, implying it is first-class by calling it "One," the airline's lounges suck. For tickets that can cost upwards of $7,000, the lounges are pathetic and far below what American is doing with its Flagship lounge and what United is slowly doing with its Polaris lounges.
If I'm paying $3,000, let alone $10,000, Delta should offer a sit-down meal experience in the lounge for customers that choose to partake -- even if it's just a TV dinner plated nicely. It should also offer complimentary champagne, even if it's cheap stuff. It makes even more sense at Boston and New York-J.F.K, as the international flights to Europe are relatively short and serving a inner doesn't necessarily make sense when many passengers are either (1) only eating for the sake of eating or (2) having their sleep time disrupted by meal service.
At the minimum, Delta could offer business-class passengers meal and drink vouchers in lieu of a dedicated business-class lounge.
If I'm paying $3,000, let alone $10,000, Delta should offer a sit-down meal experience in the lounge for customers that choose to partake -- even if it's just a TV dinner plated nicely. It should also offer complimentary champagne, even if it's cheap stuff. It makes even more sense at Boston and New York-J.F.K, as the international flights to Europe are relatively short and serving a inner doesn't necessarily make sense when many passengers are either (1) only eating for the sake of eating or (2) having their sleep time disrupted by meal service.
At the minimum, Delta could offer business-class passengers meal and drink vouchers in lieu of a dedicated business-class lounge.
Oct 29, 2017, 1:06 pm
#100
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Inside was pretty full when I got there around 630pm (though not as bad as last Friday when it was completely full from 4-6 before our JFK - MXP) but there was virtually no one out on the SkyDeck which suits me just fine. Nothing better than a beer (or other beverage of your choice) and the SkyDeck - especially around 6-7pm when all the heavies are moving around and departing.
6 hours isn't horrible. I would find a seat early, enjoy some drinks and food, take a shower, check out the SkyDeck, and then go grab some Shake Shack on the way to your departure gate.
Oct 29, 2017, 1:59 pm
#101
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
I'm currently in the JFK SC in T4. It's a Monday night in late October, one of the slowest travel periods of the year, yet the SC is the worst I've ever seen. NO seats available, 2-hour wait for showers and the food buffet looks like a homeless shelter of people who haven't eaten in weeks.
WHAT is going on? I've never seen it like this! No wonder DL wants to raise the Amex waiver to $250k. But I don't blame it on Amex users. I blame it on DL for making such a small club at JFK. They need to look at MU in PVG who opened a 2-story club. Just awful Delta!
WHAT is going on? I've never seen it like this! No wonder DL wants to raise the Amex waiver to $250k. But I don't blame it on Amex users. I blame it on DL for making such a small club at JFK. They need to look at MU in PVG who opened a 2-story club. Just awful Delta!
Feb 2, 2018, 10:56 pm
#102
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
So, is T2's lounge any better? I'm going to be landing at T4 (International) and then my connecting flight is in 2h40m later out of T2. I was considering going to T4 lounge and taking the Jitney shuttle over to my gate.
Feb 3, 2018, 12:16 am
#103
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,926
T4 can get crowded but otherwise it's a nice lounge, IMO. OP caught it at a bad time. It certainly has better ambiance than T2, and has the Sky Deck (perhaps not an attraction at this time of year). T2 SC does have a sort of mezzanine/balcony area but it looks out into the rest of T2. T2 can get crowded too.
I'd see how much time you have after you get through customs and immigration (assuming no pre-clearance) and decide whether you have time to visit both, maybe.
I'd see how much time you have after you get through customs and immigration (assuming no pre-clearance) and decide whether you have time to visit both, maybe.