Not true -Delta has indicated to me there will be NO global upgrades to Delta Suites?
Oct 18, 2017, 6:15 am
#1
Original Poster
Join Date: May 2015
Programs: BA LTG, Bonvoy LTT, Delta Plat, VA Gold, Hyatt Globalist, Hilton Gold, IHG Diamond
Posts: 26
Not true -Delta has indicated to me there will be NO global upgrades to Delta Suites?
I've been trying to redeem my global upgrade (GUC) on a flight to Japan next year in the new Delta One Suites, but been frustrated multiple times. I finally raised a complaint about the process as agents eventually told me that they have no 'code' to upgrade people to Delta One Suites. After a little back and forth, I received the following confirmation as part of a response from Delta:
'With the A350 debut Delta began selling the new Delta One Suites, the World's first all-suite business class. With this new luxury cabin we offer a variety of fares including mileage awards, however we are not offering any type of upgrade to this premium product.'
If true, Delta has hugely devalued global upgrades. Has anyone had official confirmation of this?
'With the A350 debut Delta began selling the new Delta One Suites, the World's first all-suite business class. With this new luxury cabin we offer a variety of fares including mileage awards, however we are not offering any type of upgrade to this premium product.'
If true, Delta has hugely devalued global upgrades. Has anyone had official confirmation of this?
Oct 18, 2017, 6:21 am
#2
Join Date: Jun 2010
Location: ATW
Programs: Delta Skymiles Diamond Medallion, Delta Amex Reserve, Marriott Rewards Silver, HH Diamond, IHG Spire
Posts: 269
That would contradict everything Delta has said in the past about using certs.
Previous guidance was one can upgrade to Premium Select or Delta One (Suites). No verbiage on the T&C site says one can't upgrade to these. Now to actual availability being there, that will be a different question.
October 30th, I am sure a few waitlisters will be able to confirm/deny.
Previous guidance was one can upgrade to Premium Select or Delta One (Suites). No verbiage on the T&C site says one can't upgrade to these. Now to actual availability being there, that will be a different question.
October 30th, I am sure a few waitlisters will be able to confirm/deny.
Oct 18, 2017, 6:29 am
#3
Join Date: Mar 2015
Programs: DL DM MM
Posts: 184
I had read that it takes one GUC to upgrade to Premium Select and a second GUC to upgrade to Suites. I suppose even that possibility is gone. You can still use your GUC to upgrade to PS but that's much worse than Delta One on their other planes, even the 767.
Oct 18, 2017, 6:34 am
#4
Join Date: Aug 2003
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Source please
Oct 18, 2017, 6:37 am
#5
A FlyerTalk Posting Legend
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What I remember are earlier statements that if you use a GUC to first upgrade to Premium Economy, an additional GUC will be required to upgrade further to the D1 Suites but if you upgrade directly from coach into D1 Suites, only one GUC will be required.
Oct 18, 2017, 7:46 am
#6
Original Poster
Join Date: May 2015
Programs: BA LTG, Bonvoy LTT, Delta Plat, VA Gold, Hyatt Globalist, Hilton Gold, IHG Diamond
Posts: 26
The agents are telling me there is no booking class to process the GUC. And just had Delta on Twitter indicate there 'may be no booking class available' for Delta One Suites
Oct 18, 2017, 7:50 am
#7
Join Date: Dec 2011
Location: MSP
Programs: DL DM, HHonors Diamond
Posts: 610
Certificates are flexible — they can be used to upgrade directly from Main Cabin to either Delta Comfort+, First Class, Delta Premium Select or Delta One. Or they can be used to upgrade from Delta Comfort+ to either First Class, or Delta One. Or they can be used to upgrade from Delta Premium Select to Delta One.
I'm not going to be happy if they backpedal on this one.
Oct 18, 2017, 8:03 am
#8
Company Representative - Delta Air Lines
Join Date: Oct 2012
Posts: 83
Hi everyone, wanted to clear up any confusion surrounding Delta One suite upgrades. Diamond Medallion Members can use one Global Upgrade Certificate to upgrade directly to a Delta One suite from any cabin of service offered on the flight – including Main Cabin (excluding Basic Economy).
Oct 18, 2017, 8:05 am
#10
Join Date: Jul 2003
Location: NY
Posts: 667
Hi everyone, wanted to clear up any confusion surrounding Delta One suite upgrades. Diamond Medallion Members can use one Global Upgrade Certificate to upgrade directly to a Delta One suite from any cabin of service offered on the flight – including Main Cabin (excluding Basic Economy).
lol
Oct 18, 2017, 8:10 am
#12
Join Date: Apr 2005
Location: ATL
Programs: DL PM, 2+MM, AA Gold 1+MM, HH Diamond, MHG Silver,
Posts: 233
Hi everyone, wanted to clear up any confusion surrounding Delta One suite upgrades. Diamond Medallion Members can use one Global Upgrade Certificate to upgrade directly to a Delta One suite from any cabin of service offered on the flight – including Main Cabin (excluding Basic Economy).
I'd also like to say that it's great that you seem to be monitoring this board and posting updated clarifications before we all get a chance to get overly hot and bothered about bad information or an incorrect statement that one phone agent gave out.
Oct 18, 2017, 8:14 am
#13
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Hi everyone, wanted to clear up any confusion surrounding Delta One suite upgrades. Diamond Medallion Members can use one Global Upgrade Certificate to upgrade directly to a Delta One suite from any cabin of service offered on the flight – including Main Cabin (excluding Basic Economy).
Oct 18, 2017, 8:29 am
#15
Join Date: May 2015
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