Why does DL suck so bad? MU and CZ booking fails
Oct 1, 2017, 2:39 pm
#1
Original Poster
Join Date: Jun 2005
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Why does DL suck so bad? MU and CZ booking fails
I've been looking for flights from JFK-PVG on MU and JFK-CAN on CZ in Business Class for the past month and Delta shows availability for the direct flights all the time but when you go to book it, it's not bookable.
Anyone have any insight into this at all?
I know that this is happening because DL doesn't have access to real time availability for MU and CZ but why is this happening in 2018? It seems ridiculous.
Anyone have any insight into this at all?
I know that this is happening because DL doesn't have access to real time availability for MU and CZ but why is this happening in 2018? It seems ridiculous.
Oct 1, 2017, 2:46 pm
#2
Join Date: Dec 2010
Location: MCO
Programs: Delta - PM, HH - Gold, SPG - Gold, Marriott - Plat
Posts: 1,060
I've been looking for flights from JFK-PVG on MU and JFK-CAN on CZ in Business Class for the past month and Delta shows availability for the direct flights all the time but when you go to book it, it's not bookable.
Anyone have any insight into this at all?
I know that this is happening because DL doesn't have access to real time availability for MU and CZ but why is this happening in 2018? It seems ridiculous.
Anyone have any insight into this at all?
I know that this is happening because DL doesn't have access to real time availability for MU and CZ but why is this happening in 2018? It seems ridiculous.
Oct 1, 2017, 5:43 pm
#4
Join Date: May 2013
Location: west coast best coast
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Posts: 3,989
Agreed. I've switched all my award bookings to American Airlines where I can book Cathay and JAL online and United where I can book Singapore. Shame on you, Delta!
Oct 1, 2017, 6:59 pm
#8
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Oct 1, 2017, 7:22 pm
#9
Join Date: Sep 2016
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I'd hazard a guess that this is more of a CZ/MU problem than a Delta problem.
MU's website is completely nonfunctional. When I fly them is the only time I use an OTA.
MU's website is completely nonfunctional. When I fly them is the only time I use an OTA.
Oct 1, 2017, 8:44 pm
#10
Join Date: Feb 2017
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Posts: 515
It is 100% a MU problem. MU's website is a disaster and there is a huge disconnect between DL and MU when it comes to what shows as available and what actually is available. You will need to call, but even then you'll need some patience. The last time I booked MU via DL, it took over an hour on the phone with DL who spent the same time on the phone with MU trying to get me booked and MU barely even knew what was available on their own plane as I had to tell DL to tell MU that I could clearly see a seat available.
When you call in, you might get transferred a few different places but eventually they'll get you taken care but it is definitely a MU issue not a DL one. In the case of CZ, I'm not as certain but would guess the same thing. MU is a nightmare to deal with, but spending an hour on the phone with DL is better than trying to navigate MU's various websites.
When you call in, you might get transferred a few different places but eventually they'll get you taken care but it is definitely a MU issue not a DL one. In the case of CZ, I'm not as certain but would guess the same thing. MU is a nightmare to deal with, but spending an hour on the phone with DL is better than trying to navigate MU's various websites.
Oct 1, 2017, 10:11 pm
#11
Original Poster
Join Date: Jun 2005
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Posts: 326
It is 100% a MU problem. MU's website is a disaster and there is a huge disconnect between DL and MU when it comes to what shows as available and what actually is available. You will need to call, but even then you'll need some patience. The last time I booked MU via DL, it took over an hour on the phone with DL who spent the same time on the phone with MU trying to get me booked and MU barely even knew what was available on their own plane as I had to tell DL to tell MU that I could clearly see a seat available.
When you call in, you might get transferred a few different places but eventually they'll get you taken care but it is definitely a MU issue not a DL one. In the case of CZ, I'm not as certain but would guess the same thing. MU is a nightmare to deal with, but spending an hour on the phone with DL is better than trying to navigate MU's various websites.
When you call in, you might get transferred a few different places but eventually they'll get you taken care but it is definitely a MU issue not a DL one. In the case of CZ, I'm not as certain but would guess the same thing. MU is a nightmare to deal with, but spending an hour on the phone with DL is better than trying to navigate MU's various websites.
I have called multiple times and DL agents have told me that this is an issue they call "available - non-bookable". Unfortunately there is nothing that they have been able to do to force the booking. It's very frustrating.
Oct 1, 2017, 11:52 pm
#12
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Oct 2, 2017, 1:46 am
#13
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Oct 2, 2017, 8:15 am
#14
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Oct 2, 2017, 9:18 am
#15
Join Date: Dec 2011
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Posts: 2,033
They can't force the booking because it's not actually available IME. What they can do is tell you what is available. The DL agent in my case was able to see on her system or her interface to the MU system what she could get me, and was successful. The interface DL.com uses is to some database that is not kept up-to-date on the MU side.