DM Upgrade FC Reductions

Reply

Old Sep 13, 17, 9:05 pm
  #1
Thread Starter
 
Join Date: Sep 2017
Posts: 4
DM Upgrade FC Reductions

Has anyone noticed a significant reduction in upgrades clearing for Diamonds in advance as well as at the gate. Being DM for the last few years I generally clear upgrades 5 days out, however recently I've been seeing flights with plenty of space not clearing in advance.

I know they continue to push reduced revenue seats over upgrades upgrades but I've now seen a $43 upgrade for sale and me not clearing in advance, which is just extremely frustrating. Maybe I'm crazy, but I personally have noticed a significant shift in my upgrades and have confined to not make any upgrades more and more.

I personally noticed a platinum clear ahead of me at the gate, which I also thought wasn't possible when upgraded at the gate unless it's a Y fare.
Alderma9 is offline  
Reply With Quote
Old Sep 13, 17, 9:17 pm
  #2
FlyerTalk Evangelist
 
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbant, SPG Gold
Posts: 13,777
It's possible the PM was displaced from another flight where they had paid for an F seat. First class is sold for a much more reasonable price now. Upgrades will be few and far between as a result. A $43 upgrade (I've seen them as cheap as $19) is an excellent deal for someone with no status that needs to check luggage. You can upgrade cheaper than the price of checking two bags.
readywhenyouare is offline  
Reply With Quote
Old Sep 13, 17, 9:26 pm
  #3
FlyerTalk Evangelist
 
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, SPG Plat
Posts: 24,856
Originally Posted by Alderma9 View Post

I personally noticed a platinum clear ahead of me at the gate, which I also thought wasn't possible when upgraded at the gate unless it's a Y fare.
The priority for Y fare upgrades ended.

https://www.delta.com/content/www/en...-upgrades.html
3Cforme is offline  
Reply With Quote
Old Sep 13, 17, 9:28 pm
  #4
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 69,098
Originally Posted by 3Cforme View Post
The priority for Y fare upgrades ended.

https://www.delta.com/content/www/en...-upgrades.html
Yes, and the PM who cleared ahead of the DM could have used a RUC. This would give priority for a gate upgrade.
MSPeconomist is offline  
Reply With Quote
Old Sep 13, 17, 9:34 pm
  #5
Thread Starter
 
Join Date: Sep 2017
Posts: 4
Originally Posted by MSPeconomist View Post
Yes, and the PM who cleared ahead of the DM could have used a RUC. This would give priority for a gate upgrade.
I was trying to find the scenario in which they were upgraded before me. Generally I trust in their process of prioritizing, no matter how bad it has gotten, the in this instance I knew the person above me on the list was a lower class and still cleared ahead of me.

That and the changes that I've been seeing personally make me question what's going on. Perhaps it's just me.
Alderma9 is offline  
Reply With Quote
Old Sep 13, 17, 9:34 pm
  #6
FlyerTalk Evangelist
 
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbant, SPG Gold
Posts: 13,777
Originally Posted by 3Cforme View Post
The priority for Y fare upgrades ended.

https://www.delta.com/content/www/en...-upgrades.html
Double edged sword. It stinks for medallions on last minute full Y fares but it was awful putting up with government employees and contractors flying on really cheap reduced Y fares.
readywhenyouare is offline  
Reply With Quote
Old Sep 13, 17, 10:38 pm
  #7
used to be 'jrl22'
 
Join Date: Nov 2009
Location: Back home in the REAL Washington (SEA); still working occasionally in the other Washington (IAD area) and near LAX
Programs: DL PM 1.2MM; AS MVPG
Posts: 9,607
Originally Posted by Alderma9 View Post
... I knew the person above me on the list was a lower class and still cleared ahead of me.

That and the changes that I've been seeing personally make me question what's going on. Perhaps it's just me.
while many on this board indeed consider DM to be a higher "class" of customer than PM, I would argue strenuously for use of the word "level" or category"

if OP is not of that school of thought, perhaps "had a lower inventory ticket" would be less controversial ...
jrl767 is offline  
Reply With Quote
Old Sep 13, 17, 10:52 pm
  #8
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 69,098
Other words would be "tier" or "status", although "status level" would probably be the most clear way of saying this.
MSPeconomist is offline  
Reply With Quote
Old Sep 13, 17, 11:06 pm
  #9
 
Join Date: Nov 2009
Location: PHX
Programs: Delta 2M DM
Posts: 462
Originally Posted by Alderma9 View Post
Has anyone noticed a significant reduction in upgrades clearing for Diamonds in advance as well as at the gate. Being DM for the last few years I generally clear upgrades 5 days out, however recently I've been seeing flights with plenty of space not clearing in advance.

I know they continue to push reduced revenue seats over upgrades upgrades but I've now seen a $43 upgrade for sale and me not clearing in advance, which is just extremely frustrating. Maybe I'm crazy, but I personally have noticed a significant shift in my upgrades and have confined to not make any upgrades more and more.
For me this problem is already at least a year old. Loyalty is not valued as much by the airlines as it used to, and as I am not a Delta captive, my airline choices are now much more influenced by price and schedule. As airline policies change, so do the preferences of customers. Delta must feel like they come ahead this way or they would have discontinued the ultra-cheap upgrades that are certainly not building loyalty among their long-term frequent fliers.
PHXflier is offline  
Reply With Quote
Old Sep 14, 17, 12:37 am
  #10
 
Join Date: Nov 2008
Programs: DL DM, MM; Marriott Plat
Posts: 243
Originally Posted by MSPeconomist View Post
Yes, and the PM who cleared ahead of the DM could have used a RUC. This would give priority for a gate upgrade.
Last year as a PM I was using a RUC and was watching the upgrade list and went from 3 to 12 or something. Went to the GA to see what happened and she said she was protecting the upgrades for DM. Asked for a red coat and eventually got the upgrade without the red coat showing up.
Paplover is offline  
Reply With Quote
Old Sep 14, 17, 12:54 am
  #11
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 69,098
Originally Posted by Paplover View Post
Last year as a PM I was using a RUC and was watching the upgrade list and went from 3 to 12 or something. Went to the GA to see what happened and she said she was protecting the upgrades for DM. Asked for a red coat and eventually got the upgrade without the red coat showing up.
Good for you for paying attention and challenging the GA politely to get the upgrade that you earned and to which you were entitled as a published benefit of applying your earned RUCs. One wonders whether that GA tries to rewrite the upgrade priority rules for every flight she handles.
MSPeconomist is offline  
Reply With Quote
Old Sep 14, 17, 1:21 am
  #12
 
Join Date: Nov 2013
Programs: AA Platinum, Global Entry, Avis President's Club, Amex Platinum
Posts: 930
Originally Posted by Alderma9 View Post
...I personally noticed a platinum clear ahead of me at the gate...
Usually when a thread includes phrases like this, or calling a PM/GM/FO "lower class", it's in the DYKWIA thread.
AceReport likes this.
Gig103 is offline  
Reply With Quote
Old Sep 14, 17, 6:06 am
  #13
Thread Starter
 
Join Date: Sep 2017
Posts: 4
Originally Posted by jrl767 View Post
while many on this board indeed consider DM to be a higher "class" of customer than PM, I would argue strenuously for use of the word "level" or category"

if OP is not of that school of thought, perhaps "had a lower inventory ticket" would be less controversial ...
Yes, I agree and did not intend that to read how I came off. It does sound pretty entitled and that wa not my intention. I truly am just wondering about what I see as changes and do not consider myself in a higher class. It should have said status/level
Alderma9 is offline  
Reply With Quote
Old Sep 14, 17, 6:23 am
  #14
 
Join Date: May 2010
Posts: 1,987
Originally Posted by MSPeconomist View Post
Good for you for paying attention and challenging the GA politely to get the upgrade that you earned and to which you were entitled as a published benefit of applying your earned RUCs. One wonders whether that GA tries to rewrite the upgrade priority rules for every flight she handles.
Probably to avoid the "I AM A DM" hissy fits....

(I now only fly about once every 6 weeks and at least once on every trip I hear someone who looks like an adult whining loudly about how they are DM and didn't get an upgrade. I feel sorry for the FAs and GAs getting this treatment on every flight! And yes, I have paid for a few because I know my status isn't going to get me an upgrade so I am part of your problem )
Orange County Commuter is offline  
Reply With Quote
 


Thread Tools
Search this Thread
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off

Forum Jump


All times are GMT -6. The time now is 1:35 am.

Home - News - Forum - Hotel Reviews - Glossary - Contact Us - Airport Code Lookup - Terms of Use - Privacy Policy - Cookie Policy - Advertise on FlyerTalk - Archive - Top

This site is owned, operated, and maintained by Flyertalk.com. Copyright 2017 FlyerTalk.com. All rights reserved. Designated trademarks are the property of their respective owners.