Delta vacations Xmas trip to St Maarten: options now that hotels closed due to Irma.
Sep 10, 2017, 5:22 pm
#1
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Delta vacations Xmas trip to St Maarten: options now that hotels closed due to Irma.
We were scheduled to travel to St Maarten from December 26th-31st via delta vacations but on Friday they called and told us that all hotels are closed for the season due to Irma. They gave us the option to refund our money or choose another destination. If we choose another destination we are laying peak rates which are almost double what we paid when we booked earlier this year. Do we have any other options to rebook without paying exhorbitant rates or are we better off just taking the refund?
Thank you in advance
Thank you in advance
Sep 11, 2017, 5:51 am
#2
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This question seems more appropriate in the Delta forum as opposed to the travel destination. I've alerted the moderator to move the thread. As for options, aside to a complete refund, did you ask the Delta customer service on this? Most Caribbean destination have been affected due to hurricane Irma. Some exceptions are Puerto Rico.
Sep 11, 2017, 6:25 am
#3
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This question seems more appropriate in the Delta forum as opposed to the travel destination. I've alerted the moderator to move the thread. As for options, aside to a complete refund, did you ask the Delta customer service on this? Most Caribbean destination have been affected due to hurricane Irma. Some exceptions are Puerto Rico.
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13F
Sep 11, 2017, 8:44 am
#4
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Please follow the thread as it moves to the Delta Air Lines forum. Ocn Vw 1K, Senior Moderator.
Sep 11, 2017, 8:50 am
#5
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OP should start by reading the contract/T&C from Delta Vacations, which is more of a package travel agent than part of DL airlines.
Sep 11, 2017, 9:21 am
#6
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This question seems more appropriate in the Delta forum as opposed to the travel destination. I've alerted the moderator to move the thread. As for options, aside to a complete refund, did you ask the Delta customer service on this? Most Caribbean destination have been affected due to hurricane Irma. Some exceptions are Puerto Rico.
Sep 11, 2017, 5:40 pm
#7
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We were scheduled to travel to St Maarten from December 26th-31st via delta vacations but on Friday they called and told us that all hotels are closed for the season due to Irma. They gave us the option to refund our money or choose another destination. If we choose another destination we are laying peak rates which are almost double what we paid when we booked earlier this year. Do we have any other options to rebook without paying exhorbitant rates or are we better off just taking the refund?
Thank you in advance
Thank you in advance
As for where else you might try, I'm not sure what you're looking for in a vacation but Aruba provides similar entertainment options as SXM (though I find the dining options far inferior in Aruba) and would be unharmed by the hurricane. All three of the ABC islands are fantastic in my opinion, but it is also a much longer flight if that's a concern. I'm in SXM once or twice a year so this is tough and not many places offer the things I love about SXM but gun to my head, Aruba is a really solid backup option.
Sep 11, 2017, 5:51 pm
#8
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I think that if you didn't buy the travel insurance that you should consider yourself extremely lucky if they are offering a 100% refund.
BTW, I, too, love Aruba--heading there for ten days in November.
BTW, I, too, love Aruba--heading there for ten days in November.
Sep 11, 2017, 6:15 pm
#9
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Huh? Lucky they are refunding your money for a service they can't provide?
Sep 11, 2017, 6:24 pm
#10
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Sep 11, 2017, 7:37 pm
#11
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OP: Speaking of airfare, I wonder if this is one way that DL can help reduce the costs. Couldn't the waiver be used to rebook you to another location without the air ticket costing more money? The hotel will be what it will be, but I would think you should be able to get some help here.
Sep 11, 2017, 7:42 pm
#12
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Whatever the contract says, I think most people would expect Delta, given their standards of customer service, (regardless of what division of the company, it's got their name on it) to provide a refund if the service can't be delivered. Certainly this would be required of the air portion of the package.
OP: Speaking of airfare, I wonder if this is one way that DL can help reduce the costs. Couldn't the waiver be used to rebook you to another location without the air ticket costing more money? The hotel will be what it will be, but I would think you should be able to get some help here.
OP: Speaking of airfare, I wonder if this is one way that DL can help reduce the costs. Couldn't the waiver be used to rebook you to another location without the air ticket costing more money? The hotel will be what it will be, but I would think you should be able to get some help here.
Sep 11, 2017, 8:11 pm
#13
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I see this clause (if it's even there) being invoked if weather or other issues cause the vacation to be less enjoyable. For example, it thunder stormed the entire time on your vacation, or there was a terrible heat wave that made being outside unbearable, etc.
Sep 12, 2017, 3:01 am
#14
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OK, but it has the Delta name and branding, so my point is that I think it's reasonable to expect a certain level of good customer service. I would be very surprised if customers were told that they had lost all of their money for vacations because of an Act of God clause for a trip that had not even started.
I see this clause (if it's even there) being invoked if weather or other issues cause the vacation to be less enjoyable. For example, it thunder stormed the entire time on your vacation, or there was a terrible heat wave that made being outside unbearable, etc.
I see this clause (if it's even there) being invoked if weather or other issues cause the vacation to be less enjoyable. For example, it thunder stormed the entire time on your vacation, or there was a terrible heat wave that made being outside unbearable, etc.
Sep 12, 2017, 3:46 am
#15
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Last edited by xliioper; Sep 12, 2017 at 4:09 am
