DL and AF are "realigning class of service"
#16
Original Poster
Join Date: Mar 2003
Location: I have resided many places, but only ever lived in San Francisco.
Programs: UA, AA
Posts: 292
Update
Hi All,
Thanks for your insight. I got another auto email update from Delta this morning with more info. The AF Premium Economy sectors now show as being booked in "G" class instead of the previous W, as other posters have noted. Also, it looks like my entire party have been reticketed on the same PNR, as we were all sent new receipts and new ticket numbers to reflect this change.
Interestingly, the AF website still shows my reservation as being "Economy", but figure I should keep waiting for the full 10 days to pass before calling to ask about it. The new email confirmation from DL shows my seat assignments have remained the same-- and those seats are blocked out on the AF seatmap-- but the AF site does not show them associated with my reservation, yet.
I'm hopeful though that this will all be sorted out and that DL IT know what they are doing. Would have been nice, though, to have some better communication than an email showing my party was downgraded without explanation, and if phone agents could have had more accurate info to share as well. Oh well.
So, looks like W class is no more on AF metal, as other posters have mentioned.
Thanks for your insight. I got another auto email update from Delta this morning with more info. The AF Premium Economy sectors now show as being booked in "G" class instead of the previous W, as other posters have noted. Also, it looks like my entire party have been reticketed on the same PNR, as we were all sent new receipts and new ticket numbers to reflect this change.
Interestingly, the AF website still shows my reservation as being "Economy", but figure I should keep waiting for the full 10 days to pass before calling to ask about it. The new email confirmation from DL shows my seat assignments have remained the same-- and those seats are blocked out on the AF seatmap-- but the AF site does not show them associated with my reservation, yet.
I'm hopeful though that this will all be sorted out and that DL IT know what they are doing. Would have been nice, though, to have some better communication than an email showing my party was downgraded without explanation, and if phone agents could have had more accurate info to share as well. Oh well.
So, looks like W class is no more on AF metal, as other posters have mentioned.
#17
FlyerTalk Evangelist
Join Date: May 2000
Location: RDU
Programs: AA LT Gold, DL SM, HY Disc, Marriott LT Gold
Posts: 12,502
This same nonsense happened earlier this year with DL coded VS metal flights. DL appears to have had an error in their pricing rules which excluded DL flight numbers in the VS and AF codeshare range for certain W fares, since DL was using W for C+ and AF/VS were using W for PE.
With mine on VS, they tried the same nonsense and I spent an hour with DL getting them to fix it (had to take an earlier flight, fortunately this was NYC), and then called VS and made sure it was indeed fixed.
This definitely appears to be an elementary error from DL's rate group, because airlines preclude certain flight number ranges all the time, such as the JFK-LAX flights.
With mine on VS, they tried the same nonsense and I spent an hour with DL getting them to fix it (had to take an earlier flight, fortunately this was NYC), and then called VS and made sure it was indeed fixed.
This definitely appears to be an elementary error from DL's rate group, because airlines preclude certain flight number ranges all the time, such as the JFK-LAX flights.
#19
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, 1MM
Posts: 3,774
Hi All,
Thanks for your insight. I got another auto email update from Delta this morning with more info. The AF Premium Economy sectors now show as being booked in "G" class instead of the previous W, as other posters have noted. Also, it looks like my entire party have been reticketed on the same PNR, as we were all sent new receipts and new ticket numbers to reflect this change.
Interestingly, the AF website still shows my reservation as being "Economy", but figure I should keep waiting for the full 10 days to pass before calling to ask about it. The new email confirmation from DL shows my seat assignments have remained the same-- and those seats are blocked out on the AF seatmap-- but the AF site does not show them associated with my reservation, yet.
I'm hopeful though that this will all be sorted out and that DL IT know what they are doing. Would have been nice, though, to have some better communication than an email showing my party was downgraded without explanation, and if phone agents could have had more accurate info to share as well. Oh well.
So, looks like W class is no more on AF metal, as other posters have mentioned.
Thanks for your insight. I got another auto email update from Delta this morning with more info. The AF Premium Economy sectors now show as being booked in "G" class instead of the previous W, as other posters have noted. Also, it looks like my entire party have been reticketed on the same PNR, as we were all sent new receipts and new ticket numbers to reflect this change.
Interestingly, the AF website still shows my reservation as being "Economy", but figure I should keep waiting for the full 10 days to pass before calling to ask about it. The new email confirmation from DL shows my seat assignments have remained the same-- and those seats are blocked out on the AF seatmap-- but the AF site does not show them associated with my reservation, yet.
I'm hopeful though that this will all be sorted out and that DL IT know what they are doing. Would have been nice, though, to have some better communication than an email showing my party was downgraded without explanation, and if phone agents could have had more accurate info to share as well. Oh well.
So, looks like W class is no more on AF metal, as other posters have mentioned.
#20
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 22,927
Hi All,
Thanks for your insight. I got another auto email update from Delta this morning with more info. The AF Premium Economy sectors now show as being booked in "G" class instead of the previous W, as other posters have noted. Also, it looks like my entire party have been reticketed on the same PNR, as we were all sent new receipts and new ticket numbers to reflect this change.
Interestingly, the AF website still shows my reservation as being "Economy", but figure I should keep waiting for the full 10 days to pass before calling to ask about it. The new email confirmation from DL shows my seat assignments have remained the same-- and those seats are blocked out on the AF seatmap-- but the AF site does not show them associated with my reservation, yet.
I'm hopeful though that this will all be sorted out and that DL IT know what they are doing. Would have been nice, though, to have some better communication than an email showing my party was downgraded without explanation, and if phone agents could have had more accurate info to share as well. Oh well.
So, looks like W class is no more on AF metal, as other posters have mentioned.
Thanks for your insight. I got another auto email update from Delta this morning with more info. The AF Premium Economy sectors now show as being booked in "G" class instead of the previous W, as other posters have noted. Also, it looks like my entire party have been reticketed on the same PNR, as we were all sent new receipts and new ticket numbers to reflect this change.
Interestingly, the AF website still shows my reservation as being "Economy", but figure I should keep waiting for the full 10 days to pass before calling to ask about it. The new email confirmation from DL shows my seat assignments have remained the same-- and those seats are blocked out on the AF seatmap-- but the AF site does not show them associated with my reservation, yet.
I'm hopeful though that this will all be sorted out and that DL IT know what they are doing. Would have been nice, though, to have some better communication than an email showing my party was downgraded without explanation, and if phone agents could have had more accurate info to share as well. Oh well.
So, looks like W class is no more on AF metal, as other posters have mentioned.
If your res still shows you on DL8456/AF85, I'd be concerned. Again, this flight is only showing as available until Oct 15th. After that, there is only a single daily flight on SFO-CDG -- DL8599/AF83 with a 3:15PM departure.
#21
Join Date: Mar 2004
Location: San Francisco, CA
Programs: DL PM/MM, Hilton Silver, SPG+, Hertz PC
Posts: 7,898
I always check with the operating carrier after DL stranded me on the day before Christmas insisting until one hour after departure time that VS was flying SFO-LHR, which instead had been removed from their schedule in October.
Check on the AF website; it should be easy using your name and PNR/ticket number.
Check on the AF website; it should be easy using your name and PNR/ticket number.
#22
Join Date: Jul 2017
Location: TYS
Programs: Delta, AA, Hilton
Posts: 149
Hi All,
Thanks for your insight. I got another auto email update from Delta this morning with more info. The AF Premium Economy sectors now show as being booked in "G" class instead of the previous W, as other posters have noted. Also, it looks like my entire party have been reticketed on the same PNR, as we were all sent new receipts and new ticket numbers to reflect this change.
Interestingly, the AF website still shows my reservation as being "Economy", but figure I should keep waiting for the full 10 days to pass before calling to ask about it. The new email confirmation from DL shows my seat assignments have remained the same-- and those seats are blocked out on the AF seatmap-- but the AF site does not show them associated with my reservation, yet.
I'm hopeful though that this will all be sorted out and that DL IT know what they are doing. Would have been nice, though, to have some better communication than an email showing my party was downgraded without explanation, and if phone agents could have had more accurate info to share as well. Oh well.
So, looks like W class is no more on AF metal, as other posters have mentioned.
Thanks for your insight. I got another auto email update from Delta this morning with more info. The AF Premium Economy sectors now show as being booked in "G" class instead of the previous W, as other posters have noted. Also, it looks like my entire party have been reticketed on the same PNR, as we were all sent new receipts and new ticket numbers to reflect this change.
Interestingly, the AF website still shows my reservation as being "Economy", but figure I should keep waiting for the full 10 days to pass before calling to ask about it. The new email confirmation from DL shows my seat assignments have remained the same-- and those seats are blocked out on the AF seatmap-- but the AF site does not show them associated with my reservation, yet.
I'm hopeful though that this will all be sorted out and that DL IT know what they are doing. Would have been nice, though, to have some better communication than an email showing my party was downgraded without explanation, and if phone agents could have had more accurate info to share as well. Oh well.
So, looks like W class is no more on AF metal, as other posters have mentioned.
#25
Join Date: Sep 2016
Location: LAX/BUR, RDU
Programs: DL SM, AAdvantage, SPG
Posts: 1,360
I just wanted to post the official wording from Delta in case anyone was interested:
*Bolding mine
Source: https://pro.delta.com/content/agency...ice-chang.html
I guess that clarifies what happened.
On September 9, 2017, the Delta-marketed Premium Economy inventory classes for flights operated by Deltas Joint Venture (JV) partners Air France (AF) and Alitalia (AZ) were reassigned from W to P, A and G. Delta-marketed fares for Premium Economy services offered by AF and AZ will use classes P, A and G for travel on or after September 25, 2017.
Please note: There are no changes to AF or AZ-marketed Premium Economy fare products, and all flights affected by this booking class reassignment are in the trans-Atlantic market.
[...]
Delta customers who were booked in Premium Economy on DL-marketed, AF- or AZ-operated flights in W class departing on or after September 25, 2017 have been re-accommodated to G class. Converted PNRs were updated via normal schedule change processing.
Please note: There are no changes to AF or AZ-marketed Premium Economy fare products, and all flights affected by this booking class reassignment are in the trans-Atlantic market.
[...]
Delta customers who were booked in Premium Economy on DL-marketed, AF- or AZ-operated flights in W class departing on or after September 25, 2017 have been re-accommodated to G class. Converted PNRs were updated via normal schedule change processing.
Source: https://pro.delta.com/content/agency...ice-chang.html
I guess that clarifies what happened.
#26
Join Date: Jul 2017
Location: TYS
Programs: Delta, AA, Hilton
Posts: 149
I just wanted to post the official wording from Delta in case anyone was interested:
*Bolding mine
Source: https://pro.delta.com/content/agency...ice-chang.html
I guess that clarifies what happened.
*Bolding mine
Source: https://pro.delta.com/content/agency...ice-chang.html
I guess that clarifies what happened.
#27
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, 1MM
Posts: 3,774
When I booked PE on VS last month for MAN-BOS-MSP it booked into G on both legs, with the connecting domestic flight in the F cabin.
#28
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,411
This should not be an upgrade, it should book into first class if it's a G fare. I think it's worth a call to Delta. I would work on preparing what you will say to the agent, who will likely be confused by your request, and be prepared to ask for a supervisor.
#29
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,326
If G class isn't available, you probably don't get a FC seat.
#30
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,411