TSA Pre - didn't get due to DL glitch?
Aug 29, 2017, 8:25 am
#16
Original Poster
Join Date: Dec 2009
Location: ATL
Programs: Delta Skymiles
Posts: 355
I'm really not trying to fight giving my middle name, I'm trying to figure out what the issue is. Not the biggest issue in the world, but irritating. Thx for the help!
Aug 30, 2017, 2:34 pm
#17
Original Poster
Join Date: Dec 2009
Location: ATL
Programs: Delta Skymiles
Posts: 355
Resolved - not exactly
I think that Often1 guessed correctly - looks like it will remain a mystery. My return flight yesterday was TSA Pre, and my flight tomorrow is as well, and I haven't done anything to change my info (not that I changed it before).
Thanks for all of those who tried to figure out the issue.
Thanks for all of those who tried to figure out the issue.
May 7, 2018, 7:01 am
#18
Join Date: May 2018
Posts: 1
I just had the same problem with Delta and didn’t realize it until I got into TSA PreCheck, and had to then wait in another security line. My sky miles account already has my KTN number which should’ve been linked to my flight. This was so annoying and sent a complaint to Delta.
Friday morning I went to check in through Clear + TSA Pre in ATL. I was booted because I didn't have TSA Pre on my BP. (I don't even look anymore.) I figured that it was part of the randomness of the program, and not a big deal (once out of 100 segments this year). The CLEAR rep, however, said that I could just go back to the check-in desk and have it "fixed". I figured she didn't know how the program worked, so I just proceeded through CLEAR at the South Terminal without TSA Pre. (It was pretty quick.)
On my return flight from BNA, I noticed that I didn't get TSA Pre again. I then went to the check-in desk and the agent told me my KTN was incorrect in my profile (I haven't changed anything). He "fixed it" (luckily I keep my KTN on my phone), issued a new BP with TSA Pre and cautioned me to fix my profile.
When I got home, I confirmed my KTN was correct in my profile, and was also correct in my work travel program. I called the DM line and the woman confirmed my KTN was listed correctly in all my upcoming flights.
This morning I checked in for flights tomorrow, and didn't get TSA Pre. I called the DM line again and was told my middle initial was missing (it wasn't - it has always been there) and the discrepancy caused the problem with TSA. He unchecked me, entered (re-entered) my middle initial, and now I have TSA Pre for tomorrow. He said he would call TSA to figure out the problem, but I thought it merited a warning in case this is more than just a problem for me - or in case someone else can shed light on the issue.
On my return flight from BNA, I noticed that I didn't get TSA Pre again. I then went to the check-in desk and the agent told me my KTN was incorrect in my profile (I haven't changed anything). He "fixed it" (luckily I keep my KTN on my phone), issued a new BP with TSA Pre and cautioned me to fix my profile.
When I got home, I confirmed my KTN was correct in my profile, and was also correct in my work travel program. I called the DM line and the woman confirmed my KTN was listed correctly in all my upcoming flights.
This morning I checked in for flights tomorrow, and didn't get TSA Pre. I called the DM line again and was told my middle initial was missing (it wasn't - it has always been there) and the discrepancy caused the problem with TSA. He unchecked me, entered (re-entered) my middle initial, and now I have TSA Pre for tomorrow. He said he would call TSA to figure out the problem, but I thought it merited a warning in case this is more than just a problem for me - or in case someone else can shed light on the issue.
May 7, 2018, 7:24 am
#19
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
You probably have a mismatch between how your name is listed on your TSA profile and how it's listed in your PNR. 95% of the time that people run into this situation it's because of that.