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PLEASE HELP! Incident on Delta 1343 LAX - DTW

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Old Jul 16, 17, 8:55 pm
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PLEASE HELP! Incident on Delta 1343 LAX - DTW

I'm posting on behalf of someone who wants to remain anonymous currently. They just flew on Delta Flight #1343 from LAX to Detroit.

There was an incident on board and I want to know what people think should be done. It started with the pax putting their luggage into the overhead bin. After they put it inside, the flight attendant grabbed it and forcibly moved it. (There were fragile items inside.)

Anyways, the pax then made a call to a family member telling them what happened. The family member told the pax to get the info of the flight attendant in case of problems. Then, said flight attendant overheard the call, and told the pax that they're going to get them kicked off the flight. The flight attendant called security to escort the pax off the plane. The pax requested to speak to the pilot. He in turn did two things. He grabbed their iPhone out of their hand (while still on the call to the family member) to prevent video from being recorded. Then the pilot told the pax that it was up to the flight attendant whether or not the pax could stay onboard. (though I know the pilot rules the plane and that is incorrect)

Eventually the pax was told they could stay on board, but that any peep out of them, they would make an emergency stop and get them kicked off. After this the original FA was changed, causing an hour+ delay.

Multiple other PAX were witnesses on the plane and have given this person their info, and said they will provide evidence and testimony as to what happened.

The only thing there looks not to be a witness to, is the PAX was brought to the cockpit when their phone was taken out of their hands.

The person I am posting on behalf of is very quiet and scared right now. They felt bullied and I'm just wondering what needs to be done. I'm at the point where I'm about to call every news agency. And I know this won't matter per se, but the PAX is a young Asian girl just flying back home.

Right now Delta has not even given an apology or anything. The PAX and the entire family of the PAX is Silver. I know they're not million mile fliers, but they fly enough.
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Old Jul 16, 17, 9:18 pm
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Im getting the popcorn.
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Old Jul 16, 17, 9:24 pm
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Was there damage to the fragile items?

Just a lot missing (and not surprising---this is like the telephone game where someone posts on what they hear what happened from someone else). Why would an FA say they were going to get a pax kicked off a plane for just speaking on the phone? Were the doors closed by this point?

Also the part where the story says the Pilot deferred to the FA is odd. And than the FA was changed after allowing your friend to stay on board? It all just seems....odd.
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Old Jul 16, 17, 9:28 pm
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Sorry, I missed the part where there was an incident....?
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Old Jul 16, 17, 9:32 pm
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too much unknown, such as did the passenger put their carry-on wheels 1st or last or did they put the carry-on in the bins length wise taking up alot of space. btw I was recently on a few dL flights and the FAs were putting the carry-ons in wheels 1st and then on its side that way tons more of carry-ons can fit in

2- the pilot was correct you arent allowed to film or take a pic of the crew, and from the tone of the call the FA probably thought the passenger was going to be commenting the whole flight, which from the OPs post sounds like they would have been, dont blame the FA for ceasing the moment

So OP please report back exactly how the passenger placed their carry-on into the bin, my gut tells me they were taking up alot more room then they had to
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Old Jul 16, 17, 9:34 pm
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OP has 26 posts, 23 of which pertain to "incidents" on various flights. Hmm.
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Old Jul 16, 17, 9:35 pm
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Originally Posted by vbjd1111 View Post
OP has 26 posts, 23 of which pertain to "incidents" on various flights. Hmm.
Investigative reporting at its finest.

So let's just forget about this one...
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Old Jul 16, 17, 9:38 pm
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Originally Posted by craz View Post
too much unknown, such as did the passenger put their carry-on wheels 1st or last or did they put the carry-on in the bins length wise taking up alot of space. btw I was recently on a few dL flights and the FAs were putting the carry-ons in wheels 1st and then on its side that way tons more of carry-ons can fit in

2- the pilot was correct you arent allowed to film or take a pic of the crew, and from the tone of the call the FA probably thought the passenger was going to be commenting the whole flight, which from the OPs post sounds like they would have been, dont blame the FA for ceasing the moment

So OP please report back exactly how the passenger placed their carry-on into the bin, my gut tells me they were taking up alot more room then they had to
Number 2 is incorrect.
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Old Jul 16, 17, 9:45 pm
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I call BS on this whole thing.
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Old Jul 16, 17, 9:47 pm
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Stay out of it, as someone else said, too many unknowns.
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Old Jul 16, 17, 9:48 pm
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The most you should do is give them your contact info should they need a witness to the regarding any possible damage to the fragile items.
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Old Jul 16, 17, 9:50 pm
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My best guess guess is that when the flight attendant grabbed the bag to presumably readjust it so others can put their bag there the passenger snapped off or at the flight attendant. The rest just spirals downward if this account happened like I think it did.
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Old Jul 16, 17, 9:55 pm
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Originally Posted by vbjd1111 View Post
OP has 26 posts, 23 of which pertain to "incidents" on various flights. Hmm.
Really good catch.
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Old Jul 16, 17, 10:01 pm
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As for the telephone game, I'm told everything FIRST HAND from the PAX. One of the witnesses even commented to the PAX "are we going to see you on the news tonight?"

Originally Posted by craz View Post
too much unknown, such as did the passenger put their carry-on wheels 1st or last or did they put the carry-on in the bins length wise taking up alot of space. btw I was recently on a few dL flights and the FAs were putting the carry-ons in wheels 1st and then on its side that way tons more of carry-ons can fit in

2- the pilot was correct you arent allowed to film or take a pic of the crew, and from the tone of the call the FA probably thought the passenger was going to be commenting the whole flight, which from the OPs post sounds like they would have been, dont blame the FA for ceasing the moment

So OP please report back exactly how the passenger placed their carry-on into the bin, my gut tells me they were taking up alot more room then they had to
She had priority boarding, she placed her luggage ABOVE her head, but indeed wheels into the bin. She placed it above her head but in the middle of the overhead bin, but again no luggage from ANYONE at that point. The FA told the PAX "Push it to the back." PAX asked her "why?" Again the PAX wanted the luggage above her head. The FA didn't say anything, and then threw the luggage to the end of the overhead bin. The FA did NOT I repeat did not change the orientation of the wheels, the luggage, or any of that. The FA never gave the PAX a reason for moving the luggage, either other than wanting it in the "back". It wasn't for wheels, as I said, because the FA moved it still with the wheels in. Like I said, at that point it was completely empty. All she did was basically throw the luggage from above where the PAX was sitting to the other side of the overhead bin. (There were NO luggage currently in the bin at that moment, again due to her being on the plane very early)


As for filming, that didn't occur. The PAX NEVER got the opportunity to take a photo or film. As I said, she was on the phone with the family member. When the pilot grabbed the phone, the call got hung-up on. She never actually started filming any of it. I want to make that clear, he GRABBED the phone out of her hands, he didn't ask for it, she wasn't filming, she was still on the call when he physically GRABBED it from her in the cockpit. The captain took her phone. There was another pilot in the cockpit when this happened.

Originally Posted by enviroian View Post
My best guess guess is that when the flight attendant grabbed the bag to presumably readjust it so others can put their bag there the passenger snapped off or at the flight attendant. The rest just spirals downward if this account happened like I think it did.
That didn't happen. The PAX didn't say a word to the FA. The PAX after seeing the treatment of the luggage, called a family member on her phone. The family member told the PAX to get the name and info on the FA. The FA overheard the phone call, and then told the PAX "I'm kicking you off the flight." Then she went and talked to another FA. Then she spoke with the captain, then they disbanded. Then another Delta rep came but wasn't from on the plane. She was the one who told the PAX "you have to get off the plane." She wore a red vest. She told the PAX "she was violating some FAA boarding law." But the PAX didn't understand what she was saying. Then the PAX asked to speak to the captain. The Delta Rep said "When you get off the plane, you can talk to someone." "Grab your belongings, and get off the plane." "For the final time, I'm asking you to grab your belongings and exit the plane." The PAX didn't get off, and then the lady in the red vest then walked away talking into her headset.

The PAX was crying and scared. She isn't the type to stand-up for herself and talk back. I hate saying that, but that's just who she is.

Originally Posted by DLDiamond2013 View Post
I call BS on this whole thing.
I'm not going to disprove you, since I really have no way to. But I assure you this happened. Again, I gave you the flight info. You can check on it. I told you there was an over hour delay because of the incident. If this is BS, then why would I post why the delay occurred. Plus, I'm sure there are those that can research the cause of the delay on the flight.

Originally Posted by youvesaiditall View Post
Was there damage to the fragile items?

Just a lot missing (and not surprising---this is like the telephone game where someone posts on what they hear what happened from someone else). Why would an FA say they were going to get a pax kicked off a plane for just speaking on the phone? Were the doors closed by this point?

Also the part where the story says the Pilot deferred to the FA is odd. And than the FA was changed after allowing your friend to stay on board? It all just seems....odd.
No the door were NOT closed. As I stated, she had priority boarding. She was one of the early boarders.

The Red Vest lady told the PAX she could speak to the captain. The Captain told the PAX "He wasn't there, but he heard from the FA and what happened. The FA told the pilot "the PAX gave her lip." Which the witnesses have corroborated did not happen. Then the FA told pilot "she didn't want to work the flight because the PAX would continue to give her lip."


------


For those asking about my previous posts, the family contacted me because they knew I had been on the flyer talk boards. Nobody will believe me, but I assure you it's all coincidental the posts I made about the incidents versus what happened today. Like I said, those who do not believe me, I can't change your mind. But this really happened. And for those who still don't believe me, the name of the FA was "Tanya."


Finally the reason the PAX got to stay. He said to her "the deal he could make with her is if she promised that nothing would happen on the flight, she could stay. But if, any of the FAs notice anything, he would land immediately, and police would be waiting for her on the ground."

Last edited by JonathanK81; Jul 16, 17 at 10:33 pm
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Old Jul 16, 17, 10:18 pm
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It might help if you were clear about what your goal or hope in posting the thread is. There's only one FT user account I'm aware of that posts even occasionally in an official capacity representing Delta and it's mostly limited to posting about technical issues with the web site or app. For legal paranoia/liability reasons I doubt they would ever comment publicly on this sort of thread.

So if you are pursuing compensation, posting here isn't going to have much of an effect. Submit a complaint from the web site. Be succinct and polite. If the facts are on your side (not saying they are or aren't) then that's the most likely avenue of success IMO.

Perhaps not intentionally but the way you have written things makes it sounds like you are omitting details, and lots of FT stories start this way and as more and more details come out it turns out the originally-omitted details are not favorable to the OP's point of view. Maybe not what's going on here, but again, worth considering.

In your first post you said "grabbed it and forcibly moved [the luggage]". In your later post you said "moved her luggage to the other side of the overhead bin". When you said "forcibly" the first time did you just mean without asking first? Or did you mean, with force. You said there were fragile items so I can understand being concerned about someone else handling the bag but it's unclear whether you mean it was slammed around, caused breakage, etc.

Maybe the FA simply wanted to rearrange bags around to make room for people who boarded later.

It's kinda hard to believe it went from just reaarranging luggage, to threatening to remove a passenger for a phone call.
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