I Thought Delta was better than this
#61
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
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Posts: 31,452
I've been diligently saving up to buy a vacation condo in Florida. Finally I thought I had enough money but the developer increased the prices because of high demand. I borrowed some money from my brother and bought the condo of my dreams. Two months later there was a financial crisis and everyone was unloading these condos they could no longer afford. I was surprised when the mean developer didn't give me back the difference in price, and I was also annoyed that the State of Florida wanted so much in land transfer tax for a property I already owned.
#62
Join Date: Dec 2014
Posts: 1,879
Not to mention that the second 'problem' exists in the mileage chart system too – you could buy an 'anytime' award and have it drop to 'saver' after you purchase.
I've been diligently saving up to buy a vacation condo in Florida. Finally I thought I had enough money but the developer increased the prices because of high demand. I borrowed some money from my brother and bought the condo of my dreams. Two months later there was a financial crisis and everyone was unloading these condos they could no longer afford. I was surprised when the mean developer didn't give me back the difference in price, and I was also annoyed that the State of Florida wanted so much in land transfer tax for a property I already owned.
#63
FlyerTalk Evangelist
Join Date: Jul 2011
Location: RNO
Programs: AA/DL/UA
Posts: 10,766
What are we supposed to do, reply and quote with a "+1", reply with "yeah Delta sucks" and "yeah Delta shouldn't do that, that's really bad and mean"?
#64
Join Date: Apr 2005
Location: ATL
Posts: 802
Must be something in the air. See this very similar thread from the AA forum posted recently: http://www.flyertalk.com/forum/ameri...ot-refund.html
Long story short:
1) If your husband's contract admins messed up his name, they own that, not Delta.
2) Non-refundable tickets, including award tickets, carry a change fee if you modify them. You are no stranger to Delta, so this is not news. If you held PM status or above, you'd get that fee waived for award tickets. Absent that, expect to pay. Fares (whether cash or miles) can go up or down after you buy. Delta doesn't come ask you for more miles if the fare goes up after you buy. Nor do I suspect you ask Amazon/your local grocery store/etc. to give you money back after your purchase.
Long story short:
1) If your husband's contract admins messed up his name, they own that, not Delta.
2) Non-refundable tickets, including award tickets, carry a change fee if you modify them. You are no stranger to Delta, so this is not news. If you held PM status or above, you'd get that fee waived for award tickets. Absent that, expect to pay. Fares (whether cash or miles) can go up or down after you buy. Delta doesn't come ask you for more miles if the fare goes up after you buy. Nor do I suspect you ask Amazon/your local grocery store/etc. to give you money back after your purchase.
More amazing is Costco. You have 30 days to get a refund of the price difference if the price of the item you bought goes down. Again, no fee to customer.
I'm not taking up for poster, just stating the facts.
#65
Join Date: Dec 2014
Posts: 1,879
As a former grocer, the following would happen. Customer returns item for a full refund and repurchases at lower price. There is no fee to customer for giving refund. This is also what would happen at Amazon.
More amazing is Costco. You have 30 days to get a refund of the price difference if the price of the item you bought goes down. Again, no fee to customer.
I'm not taking up for poster, just stating the facts.
More amazing is Costco. You have 30 days to get a refund of the price difference if the price of the item you bought goes down. Again, no fee to customer.
I'm not taking up for poster, just stating the facts.
#66
Join Date: Apr 2005
Location: ATL
Posts: 802
#67
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,222
As a former grocer, the following would happen. Customer returns item for a full refund and repurchases at lower price. There is no fee to customer for giving refund. This is also what would happen at Amazon.
More amazing is Costco. You have 30 days to get a refund of the price difference if the price of the item you bought goes down. Again, no fee to customer.
I'm not taking up for poster, just stating the facts.
More amazing is Costco. You have 30 days to get a refund of the price difference if the price of the item you bought goes down. Again, no fee to customer.
I'm not taking up for poster, just stating the facts.
#68
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,888
To be totally fair to the OP (who seems like just a semi-frequent traveler), airlines to have more strict policies regarding these things than other parts of the travel experience. For example, most hotels allow for cancelling and rebooking at no charge. The OP may have expected airlines to have a similar policy. The issue is the anger directed at Delta for standard industry practice.
#69
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,040
Right, so Costco has a 30 day price "match" policy. Best Buy has, I think a 14-day price match (including if you find a lower price elsewhere). The airlines have a 24-hour price refund policy, unless the price drops by more than the change fee, then it's much longer. I guess it's easy to argue (objectively) that the airlines are worse. But not sure why the OP would have thought DL would be "better." And I guess you can chalk it up to less competition than in retail.
#70
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
I'm sorry, but I completely disagree. Delta didn't get rid of their award chart to spite consumers – they got rid of it because not all flights within the contiguous 48 states are created equal. As someone who has both American and Delta miles, I much prefer Delta's system because I am frequently able to find reasonable, convenient mileage tickets on Delta to almost any domestic destination. In contrast, American almost never has 'saver' award availability on a convenient routing (let alone at all), and the 'anytime' availability is an absurdly bad deal.
It may be better for a knowledgeable, frequent flyer like you, to have some routes below 12.5K miles one way, but then DL could publish the chart and list domestic OWs STARTING AT a certain price, or list a range of prices. There are a number of ways to provide customers with your award levels transparently (and to respect your customers enough to assume they can process this information) then simply assumer customers are daft, they don't need a chart, and "the price is the price."
Righttt...this is why, adjusted for inflation, prices for many items at Costco have gone down? And why Costco remains one of the most profitable B&M retailers out there?
#72
Join Date: Dec 2010
Location: MCO
Programs: Delta - PM, HH - Gold, SPG - Gold, Marriott - Plat
Posts: 1,060
I guess we have been here before.
I predict that we will get more of the same answer from other posters. I would also venture to guess that we don't hear from the OP again (unless it is to blame us all for defending DL)
My last prediction is that by tomorrow night there won't be any more posts added to this.
I predict that we will get more of the same answer from other posters. I would also venture to guess that we don't hear from the OP again (unless it is to blame us all for defending DL)
My last prediction is that by tomorrow night there won't be any more posts added to this.
The only above prediction that was wrong was that this thread is still going on because not much new is being said (If you read though it there are a lot of similar posts). And now we're talking about Costco.
Let's move on.
#73
Join Date: Dec 2014
Location: IND
Posts: 301
#74
FlyerTalk Evangelist
Join Date: Jul 2011
Location: RNO
Programs: AA/DL/UA
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#75
Join Date: Apr 2011
Programs: WN, AA, UA, DL
Posts: 1,313
I'm sorry, but I completely disagree. Delta didn't get rid of their award chart to spite consumers – they got rid of it because not all flights within the contiguous 48 states are created equal. As someone who has both American and Delta miles, I much prefer Delta's system because I am frequently able to find reasonable, convenient mileage tickets on Delta to almost any domestic destination. In contrast, American almost never has 'saver' award availability on a convenient routing (let alone at all), and the 'anytime' availability is an absurdly bad deal.
Not to mention that the second 'problem' exists in the mileage chart system too – you could buy an 'anytime' award and have it drop to 'saver' after you purchase.
Not to mention that the second 'problem' exists in the mileage chart system too – you could buy an 'anytime' award and have it drop to 'saver' after you purchase.
The lack of AA's saver awards is a different, also egregious example of bait-and-switch. However, at least with their system you know what the low and high prices are, and one can book the lowest-priced award flight without worry of the price dropping next week.
UA's upcoming changes might be the best of both. Still a sizable quantity of saver awards bound by chart prices. But the "standard" award now varies, with a maximum cap close to today's maximum, potentially opening up award prices in the gap between the two, similar to Delta's. That's a change DL could have done instead that would be much more consumer-friendly.