I Thought Delta was better than this

Reply

Old Jul 10, 17, 4:07 am
  #16  
C W
 
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
Originally Posted by ruckzac View Post
As a number of people here have already pointed out, the $50 fee Delta charged you was actually an External Reissue Charge (ERC) in order to modify a ticket that was issued by an agency the fee was not for the name correction itself.

Some constructive advice for future situations like this:
  • If you need to make changes to a ticket purchased through an agency, contact the agency to make the changes; the ERC does not apply if changes are made by the agency that issued the ticket (other standard change fees may apply)
  • If you can wait till within 24 hours of departure when all tickets are under airline control, Delta can generally make changes to externally issued tickets without charging you the ERC.
I think it's also important to note that the ERC is one of the hardest fees to get waived, even for Medallions. The only time I wanted it waived I had to HUCA and escalate to talking directly to supervisors 4 times, and that was as a PM dealing with a paid international Delta One ticket.
C W is offline  
Reply With Quote
Old Jul 10, 17, 6:07 am
  #17  
 
Join Date: Mar 2006
Programs: Marriott Platinum Premier, UA Gold,Starwood Gold, Delta DM
Posts: 285
While the fees are unfortunate for general members, if it were me, I would probably suck it up and pay the $750, as the additional miles I got back would be worth more than $750

I wouldnt like it, but I would do it.
Fred 3 is offline  
Reply With Quote
Old Jul 10, 17, 6:09 am
  #18  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Berlin, Germany; Toronto, Canada; and SW Florida, USA
Programs: UA 1K, BA Gold, Hyatt Globalist, and assorted others
Posts: 22,104
Can you hold the new seats while you dispose of the old ones and redeposit? Will they still be there? Has OP checked that the price is indeed what she thinks it is for five seats?
LondonElite is online now  
Reply With Quote
Old Jul 10, 17, 6:11 am
  #19  
C W
 
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
Originally Posted by LondonElite View Post
Can you hold the new seats while you dispose of the old ones and redeposit? Will they still be there? Has OP checked that the price is indeed what she thinks it is for five seats?
This is a very good point. I would be surprised if there was lower-level inventory for all five seats. It could well be just showing for one seat.
C W is offline  
Reply With Quote
Old Jul 10, 17, 6:32 am
  #20  
 
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,089
Originally Posted by C W View Post
Tickets, both in miles and cash, fluctuate in price all the time. If you'd bough tickets with cash and the price dropped, would you have demanded a refund of the difference?

Delta's $150 fee per ticket to redeposit an award ticket is published and easy to find. This is what you were offered to be charged. You would have in effect been redepositing all your tickets and then repurchasing them at the lower price. Change fees are the simple reality of any non-refundable airfare.
Maybe I am in the minority but I think the rule sucks and is a sham (fhe fee to re deposit the miles).
Mini rant over. :-)
apodo77 is offline  
Reply With Quote
Old Jul 10, 17, 6:49 am
  #21  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 40,683
Neither OP nor his wife were "screwed" as OP so politely puts it.

1. Admin Fee - This is to have DL take over the ticket. It has nothing to do with the name change. It is simply that DL's corporate deal with OP's husband's employer's TA is that the TA handles administrative detail. If OP chooses to pay DL to handle what the TA should have handled, that is a personal matter for OP. Maybe he didn't need to bother with the name change, maybe his employer will reimburse him, or maybe his employer will tell him that the TA ought to have handled. In any event, this was something that ought to have been handled back when the ticket was issued, not at the airport.

2. Deposit Fees - Prices drop and increase all the time, especially on cash fares. That is the entire nature of the business. For every time this happens, prices go up too and it turns out to have been a smart move to have purchased earlier. Or worse, you wait and ticket prices don't increase, there is simply no availability.

I get that nobody likes penalty fees, but they are there as a revenue protection measure to prevent day-trading in tickets and to differentiate the fully refundable/changeable fares from discounted (including award) tickets.
Often1 is offline  
Reply With Quote
Old Jul 10, 17, 6:49 am
  #22  
pvn
Suspended
 
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
Originally Posted by apodo77 View Post
Maybe I am in the minority but I think the rule sucks and is a sham (fhe fee to re deposit the miles).
Mini rant over. :-)
Do you think change fees for cash tickets are a sham?
pvn is offline  
Reply With Quote
Old Jul 10, 17, 6:53 am
  #23  
 
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL FO 1.4MM, Hilton Diamond, IHG Platinum, Avis CHM.
Posts: 7,116
Originally Posted by C W View Post
Delta's $150 fee per ticket to redeposit an award ticket is published and easy to find. This is what you were offered to be charged. You would have in effect been redepositing all your tickets and then repurchasing them at the lower price. Change fees are the simple reality of any non-refundable airfare.
Originally Posted by C W View Post
I think it's also important to note that the ERC is one of the hardest fees to get waived, even for Medallions. The only time I wanted it waived I had to HUCA and escalate to talking directly to supervisors 4 times, and that was as a PM dealing with a paid international Delta One ticket.
I am rather amused that OP as a general member should suck it up and pay the change fees, but it's okay for a PM to raise a ruckus over a $50 ERC fee.

Or I am just being obtuse?

Originally Posted by Often1 View Post
I get that nobody likes penalty fees, but they are there as a revenue protection measure to prevent day-trading in tickets and to differentiate the fully refundable/changeable fares from discounted (including award) tickets.
And that is the reality, because contrary to the statements in this thread award tickets are refundable. You can get your miles back.

David
DiverDave is offline  
Reply With Quote
Old Jul 10, 17, 6:59 am
  #24  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Berlin, Germany; Toronto, Canada; and SW Florida, USA
Programs: UA 1K, BA Gold, Hyatt Globalist, and assorted others
Posts: 22,104
Originally Posted by apodo77 View Post
Maybe I am in the minority but I think the rule sucks and is a sham (fhe fee to re deposit the miles).
Mini rant over. :-)
If you think about it a little more, you'll realise that without such fees, people would just book whatever was available as a free option to travel if they chose to do so. They could change their minds and redeposit without penalty. They would do this until they had found the perfect dates, location, and seat count. In the meantime, anyone trying to book on those dates that were now blocked by this free optioneering would see no availability.
LondonElite is online now  
Reply With Quote
Old Jul 10, 17, 7:00 am
  #25  
C W
 
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
Originally Posted by DiverDave View Post
I am rather amused that OP as a general member should suck it up and pay the change fees, but it's okay for a PM to raise a ruckus over a $50 ERC fee.

Or I am just being obtuse?

David
I take your point, but I think the distinction is finer here. OP is trying to recoup a large number miles while not actually changing or cancelling flights, essentially asking for a future-price guarantee on plane tickets.

In my case that was the first and only time I've ever asked for waived fees with Delta and I did it because I needed to change a ticket that I had no option but to book through an external agent. And I didn't make a ruckus and didn't post angrily about the process on FlyerTalk, I just politely asked until I got what I wanted. HUCA is very widely accepted here and I've never heard it equated to a ruckus before.

There is much advice here on getting fee waivers for anybody from general members to DMs and I don't begrudge the granting of fee waivers to anybody in almost every circumstance. Simply getting miles back on an award ticket is a different matter. Airline pricing is dynamic unless you buy Y/J/F fares. We all play the waiting game and sometimes we win and sometimes we lose.
C W is offline  
Reply With Quote
Old Jul 10, 17, 7:30 am
  #26  
 
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,089
Originally Posted by pvn View Post
Do you think change fees for cash tickets are a sham?
No.
apodo77 is offline  
Reply With Quote
Old Jul 10, 17, 7:33 am
  #27  
FlyerTalk Evangelist
 
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,174
Originally Posted by Kevin AA View Post
Like I said on the AA forum whining about the same thing, fly Southwest and you can cancel and re-book for fewer dollars or points at no charge.
The OP won't have to worry about redeeming points for First Class travel on Southwest, either.

Sorry, but it's not Best Buy with a 30-day price match guarantee.
3Cforme is offline  
Reply With Quote
Old Jul 10, 17, 7:36 am
  #28  
Marriott 5+ Badge
 
Join Date: Aug 2005
Location: Brooklyn
Programs: DL Diamond; SPG Platinum; sometimes other things too
Posts: 3,406
Originally Posted by WWads View Post
A $150 redeposit fee is required for general members, Silvers, and Golds. That's stated policy, and is basically the same at the other two major carriers.
It is worth pointing out that this is one area where AA and UA actually are somewhat more lenient. Neither would do it for free if the OP had no elite status, but if the trip is at least 60 days away UA would charge only $75 per ticket if the OP has no elite status and only $25/$50 if Gold/Silver, while AA would charge $150 for the first ticket but only $25 for each of the other tickets. (AS, B6, and WN would also all charge a lot less.)

Given the number of miles we're talking about I'm not sure either of those would have been worthwhile, and neither of them would be close to the "free" the OP appears to have been expecting.

To the OP, if you have other reasons you like to fly Delta, like preferring their service and reliability or finding their route network useful, I wouldn't suggest changing around your whole flying strategy over this frustration, as annoying as it is. But that's up to you.
bgriff is offline  
Reply With Quote
Old Jul 10, 17, 7:49 am
  #29  
 
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL FO 1.4MM, Hilton Diamond, IHG Platinum, Avis CHM.
Posts: 7,116
Originally Posted by C W View Post
I take your point, but I think the distinction is finer here. OP is trying to recoup a large number miles while not actually changing or cancelling flights, essentially asking for a future-price guarantee on plane tickets.

In my case that was the first and only time I've ever asked for waived fees with Delta and I did it because I needed to change a ticket that I had no option but to book through an external agent. And I didn't make a ruckus and didn't post angrily about the process on FlyerTalk, I just politely asked until I got what I wanted. HUCA is very widely accepted here and I've never heard it equated to a ruckus before.
Well, cutting through the rhetoric (including my own), the bottom line is you requested a fee waiver that Delta does not waive for any level of member, and you escalated that 4 times to supervisors. Nicely enough as you say, but you did persist.

If you have never had a change fee waived, you are a rare species here. I see some folks bragging about having change fees waived on a semi regular basis. (Which rather astounds me, but perhaps they ask very well.)

I only ever had one change fee waived, and that was to attend a funeral. And there was still an additional fare collect, so I didn't get off scott free.

Originally Posted by C W View Post
There is much advice here on getting fee waivers for anybody from general members to DMs and I don't begrudge the granting of fee waivers to anybody in almost every circumstance. Simply getting miles back on an award ticket is a different matter. Airline pricing is dynamic unless you buy Y/J/F fares. We all play the waiting game and sometimes we win and sometimes we lose.
When cut to the chase, OP is asking (and maybe not so politely) for a fee waiver. With the fee waiver OP could redeposit the miles and repurchase the tickets.

Yes it is a $750 fee waiver request, but a waiver none the less. (If the cheaper tickets are still available. They may be gone with the wind, or may have even gone down a bit more.)

David
DiverDave is offline  
Reply With Quote
Old Jul 10, 17, 8:29 am
  #30  
C W
 
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
Originally Posted by DiverDave View Post
Well, cutting through the rhetoric (including my own), the bottom line is you requested a fee waiver that Delta does not waive for any level of member, and you escalated that 4 times to supervisors. Nicely enough as you say, but you did persist.

If you have never had a change fee waived, you are a rare species here. I see some folks bragging about having change fees waived on a semi regular basis. (Which rather astounds me, but perhaps they ask very well.)

I only ever had one change fee waived, and that was to attend a funeral. And there was still an additional fare collect, so I didn't get off scott free.

When cut to the chase, OP is asking (and maybe not so politely) for a fee waiver. With the fee waiver OP could redeposit the miles and repurchase the tickets.

Yes it is a $750 fee waiver request, but a waiver none the less. (If the cheaper tickets are still available. They may be gone with the wind, or may have even gone down a bit more.)

David
I'm not exactly sure what I'm being accused of here, hypocrisy?

Anyway, while OP is technically seeking a fee waiver, what they really are trying to obtain is a refund on the price difference. I still think this is a quite different circumstance than most fee waiver begs. Also, if it makes any difference, I was paying a large fare difference rather than getting something back.
C W is offline  
Reply With Quote

Thread Tools
Search this Thread