Shift from GM to PM; Impact to existing PNRs?
Jun 15, 2017, 2:01 pm
#1
Original Poster
Join Date: Nov 2003
Location: YYZ
Posts: 1,674
Shift from GM to PM; Impact to existing PNRs?
A few days ago I moved up to PM. I had three pre-existing domestic reservations at that time and after 24 hours neither re-booked to C+. I called and DL shifted me to C+ on all segments.
Then T-5 has come and gone, then T-4... now I am at T-3 for the first of my three trips, and despite F being wide open, nothing... What do you think, is revenue management really not releasing PM upgrade space in F, or is there some IT-related workaround required (e.g. remove my PM# from each PNR and add it again)? The former seems unlikely to me, as this is a flight where even as a lowl(ier) GM I was routinely upgraded to F prior to check-in.
Then T-5 has come and gone, then T-4... now I am at T-3 for the first of my three trips, and despite F being wide open, nothing... What do you think, is revenue management really not releasing PM upgrade space in F, or is there some IT-related workaround required (e.g. remove my PM# from each PNR and add it again)? The former seems unlikely to me, as this is a flight where even as a lowl(ier) GM I was routinely upgraded to F prior to check-in.
Jun 15, 2017, 2:03 pm
#2
Join Date: Jul 2014
Location: Madison, WI (MSN)
Programs: Delta Platinum, Hilton & Marriott Plastic Gold, Chick-fil-A Signature
Posts: 441
Possible that you have to un-request and then re-request your upgrade to first class. However since time of request is a very distant tiebreaker, it may be worth a call to ask what's up.
Jun 15, 2017, 2:05 pm
#3
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
To get your C+ they already had to do the take it put and put it back approach. They didnt simply just assign you a seat. Even DM have troubles sometimes getting advance upgrades.
Jun 15, 2017, 2:19 pm
#4
Join Date: Dec 2013
Location: Northern California
Programs: DL DM Charter, 2.9MM; 2019 PM and falling; Kettle everywhere else
Posts: 243
Jun 15, 2017, 2:36 pm
#5
Join Date: Jul 2013
Location: MEM
Programs: DL DM, Hilton Gold, Marriott/SPG Gold, Hertz PC
Posts: 424
Recent trip to CLT this week on Tuesday and back Wednesday. As a DM, no upgrades cleared at the window despite there being 9-10 open F seats on every segment at the window.
Jun 15, 2017, 3:03 pm
#6
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
You can easily check for RU inventory.
When logged into Delta.com do a dummy booking search for your itineraries and see if they show as "Upgrade Available" or "Upgrade Eliglible". If the former there is RU space and you should rerequest.
When logged into Delta.com do a dummy booking search for your itineraries and see if they show as "Upgrade Available" or "Upgrade Eliglible". If the former there is RU space and you should rerequest.
Jun 15, 2017, 6:09 pm
#7
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,201
I'm a DM/1MM with the Reserve Amex. Number of upgrades that have cleared at the window this year? Zero, including my upcoming trip.
(To be fair, many of these are hub-hub flights between SEA and MSP/DTW ans I'm probably being FCMed out by GMs or PMs tired of not clearing. :-)
(To be fair, many of these are hub-hub flights between SEA and MSP/DTW ans I'm probably being FCMed out by GMs or PMs tired of not clearing. :-)
Jun 15, 2017, 9:37 pm
#9
Original Poster
Join Date: Nov 2003
Location: YYZ
Posts: 1,674
All segments are upgrade eligible. I just re-requested and will wait 24h. Thanks for the hint!
Jun 16, 2017, 7:52 am
#10
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
Upgrade eligible means that there is no RU inventory. Therefore your upgrades will likely go to the gate. If there was RU inventory it would say "Upgrade Available" and you would clear into FC immediately upon requesting.
Jun 16, 2017, 9:10 am
#11
Join Date: Jun 2005
Location: SEA
Programs: DL DM, Hyatt Glob, EX-AS 75k
Posts: 104
Thanks for posting. I also just bumped up to PM this week. On several reservations, I was upgraded to C+. However in all of those cases I was ticketed separately from my husband so I called and asked if we can link reservations and upgrade him as well. They could not, said that only works for First upgrades?
Is upgrading a companion on a separate PNR supposed to work?
Is upgrading a companion on a separate PNR supposed to work?
Jun 16, 2017, 9:16 am
#12
Original Poster
Join Date: Nov 2003
Location: YYZ
Posts: 1,674
Well, following the upgrade re-request, the upgrade to F just happened at T-2. Not entirely indicative, as that could still be happening based on GM rules. As I re-requested for all segments, the next one will be a better indicator.
Jun 16, 2017, 9:18 am
#13
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
Jun 16, 2017, 9:22 am
#14
Join Date: Apr 2001
Location: BOS
Programs: UA, DL-PM
Posts: 115
Thanks for posting. I also just bumped up to PM this week. On several reservations, I was upgraded to C+. However in all of those cases I was ticketed separately from my husband so I called and asked if we can link reservations and upgrade him as well. They could not, said that only works for First upgrades?
Is upgrading a companion on a separate PNR supposed to work?
Is upgrading a companion on a separate PNR supposed to work?