Even more upgrade obfuscation
Jun 13, 2017, 5:48 pm
#1
Original Poster
Join Date: Jan 2014
Location: SEA
Programs: DL DM, Marriott Amb./LTP
Posts: 287
Even more upgrade obfuscation
I know there is already a thread about DL hiding fare details from flight receipts (see here). But I like the word "obfuscation," and this fits the definition:
It seems as of today (or yesterday) DL has removed the cabin from the "upgrade" emails they send us. I just received an email about an upgrade to C+ (that had already processed yesterday, but that's off-topic) and thought something was off. I compared it to the last upgrade email I got on Sunday and realized the cabin is now missing. I don't think this is a glitch - I took the attached screenshots within the past hour using the same browser, just in different tabs. I've already sent in a complaint.
Hope we've all memorized where F/C+/Y rows begin and end on every layout of every DL aircraft, else we have to consult a seat map (which have also been recently obfuscated) to know where we sit. Thanks Delta!
It seems as of today (or yesterday) DL has removed the cabin from the "upgrade" emails they send us. I just received an email about an upgrade to C+ (that had already processed yesterday, but that's off-topic) and thought something was off. I compared it to the last upgrade email I got on Sunday and realized the cabin is now missing. I don't think this is a glitch - I took the attached screenshots within the past hour using the same browser, just in different tabs. I've already sent in a complaint.
Hope we've all memorized where F/C+/Y rows begin and end on every layout of every DL aircraft, else we have to consult a seat map (which have also been recently obfuscated) to know where we sit. Thanks Delta!
Last edited by 13thandseven; Jun 13, 2017 at 5:53 pm
Jun 18, 2017, 12:20 pm
#3
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For what it's worth my "upgrade" email received last night for a flight today says "Delta Comfort+®"
Jun 18, 2017, 12:58 pm
#4
Join Date: Jan 2013
Location: midwest
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Posts: 920
May have been a glitch on your email? I just received my "Your Upgraded Seat" e-mail three hours after the checkin window opened this morning (and 33 days after I opted in and moved into these C+ seats, but as you say, that is somewhat off topic). Comfort+ is noted in bold.
Jun 18, 2017, 1:01 pm
#5
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If DL is sending emails like the OP received, I predict lots of unhappy elites at the gate and on board when they discover that their "upgrade" was only C+. Not everyone knows from memory which rows are FC and which are C+ on various aircraft types, nor does everyone every pay much attention to aircraft type or look at seat maps obsessively.