Originally Posted by fsuj25 (Post 28434182)

I noticed a few days ago that they knew to match my Twitter account to my Skymiles account.
And now I'm wondering if someone made a note on my file after last week.

Originally Posted by gooselee (Post 28434335)

There is a place on your DL.com profile page to indicate your twitter handle which genuinely does make it easier to send DMs to DL's twitter account and have them take action.

Alternatively, once you clearly identify yourself via a twitter DM exchange (by providing a PNR, SM#, etc.), they will make that connection on their end, but it's easy enough to change/remove if you want.

Originally Posted by gooselee (Post 28434335)

There is a place on your DL.com profile page to indicate your twitter handle which genuinely does make it easier to send DMs to DL's twitter account and have them take action.

Alternatively, once you clearly identify yourself via a twitter DM exchange (by providing a PNR, SM#, etc.), they will make that connection on their end, but it's easy enough to change/remove if you want.

Originally Posted by Seabilly (Post 28434354)

It is a nice feature, especially if you use [MENTION=12946]Delta[/MENTION] as much as I do. I just DM with what I want without having to pass acct name or number and they take care of me.

Originally Posted by Bagels (Post 28423279)

Most DL employees have access only to your Medallion threshold and any PNR-specific comments that may have been entered.

Some DL employees, like Medallion customer service reps, have access to a wider array of information. For example, they can access to your correspondence history (every time you tweet, write or call DL it's logged), customer score, etc. This is why Medallions who rarely complain will receive higher levels of compensation than those who do so regularly. And FYI - I'm not guessing on this...

Originally Posted by Bear4Asian (Post 28439475)

What the heck is a customer score? Can you give details please?