Need help with issues faced after flight cancelled due to Mechanical issues
Jun 2, 2017, 8:19 am
#16
FlyerTalk Evangelist
Original Poster
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
Been 3 days now without a pushchair and its currently showing as "Bag in Baggage Service Office @ ATL" What does this mean? If they have it then why not send it to me?
Jun 2, 2017, 8:23 am
#17
Join Date: May 2015
Posts: 2,881
If yes, call Delta at 800-325-8224 or tweet Delta your file reference number requesting it be delivered.
If no, you should file the claim by calling Delta at 800-325-8224 or going to your closest airport's baggage service office. You have 24 hours after your arrival and/or cancellation to file a delayed baggage claim for delivery purposes.
Jun 2, 2017, 8:27 am
#18
Join Date: May 2015
Posts: 2,881
Edit: also, the COC's section on hotel accoms doesn't say anything about an exclusion for hotels at a ticket's origin. I wonder if that excuse has been used to deny passengers with a hotel room or $100 voucher when they have a right to it...
(a) Hotels
If overnight accommodations are available at Delta contracted facilities, Delta will provide the passenger with a voucher for one night‘s lodging when the delay is during the period of 10:00 pm to 6:00 am. Delta will provide free public ground transportation to the hotel if the hotel does not offer such service. If accommodations are not available, Delta will provide the passenger with a voucher that may be applied to future travel on Delta equal in value to the contracted hotel rate, up to $100 USD.
If overnight accommodations are available at Delta contracted facilities, Delta will provide the passenger with a voucher for one night‘s lodging when the delay is during the period of 10:00 pm to 6:00 am. Delta will provide free public ground transportation to the hotel if the hotel does not offer such service. If accommodations are not available, Delta will provide the passenger with a voucher that may be applied to future travel on Delta equal in value to the contracted hotel rate, up to $100 USD.
Last edited by Widgets; Jun 2, 2017 at 8:43 am
Jun 2, 2017, 8:33 am
#19
FlyerTalk Evangelist
Original Poster
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
Did you file a delayed baggage claim for the item and request delivery somewhere?
If yes, call Delta at 800-325-8224 or tweet Delta your file reference number requesting it be delivered.
If no, you should file the claim by calling Delta at 800-325-8224 or going to your closest airport's baggage service office. You have 24 hours after your arrival and/or cancellation to file a delayed baggage claim for delivery purposes.
If yes, call Delta at 800-325-8224 or tweet Delta your file reference number requesting it be delivered.
If no, you should file the claim by calling Delta at 800-325-8224 or going to your closest airport's baggage service office. You have 24 hours after your arrival and/or cancellation to file a delayed baggage claim for delivery purposes.
Which I don't. The taxi alone to the hotel was $70. I can't recall off hand but my days expenses including buying a change of clothes and essentials were around $500 for the four of us.
Jun 2, 2017, 8:39 am
#20
Join Date: May 2015
Posts: 2,881
Online it says claim filed and I requested it to be sent to my hotel which I was assured yesterday. So now what should I do as I fly back tomorrow and am in NYC for a few days for which I need the pushchair. Thinking to just buy a $200 one as am sick of waiting.
Which I don't. The taxi alone to the hotel was $70. I can't recall off hand but my days expenses including buying a change of clothes and essentials were around $500 for the four of us.
Which I don't. The taxi alone to the hotel was $70. I can't recall off hand but my days expenses including buying a change of clothes and essentials were around $500 for the four of us.
[Edit: cash reimbursement for $70 ground transport is a gray area.]
Delta's required to reimburse you for reasonable OPE that directly resulted from your delayed baggage. Submit receipts for everything and see what happens. Purchase an inexpensive stroller if you can. I recommend calling the baggage service center and ask what's reasonable. They'll remark your file saying what was discussed, which is good for when you submit receipts.
Jun 2, 2017, 8:55 am
#21
FlyerTalk Evangelist
Original Poster
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
You're legally entitled at least to a $100 voucher for each hotel room purchased during the overnight delay caused by the mechanical cancellation. However, submitting receipts to Delta has resulted in a cash reimbursement before.
[Edit: cash reimbursement for $70 ground transport is a gray area.]
Delta's required to reimburse you for reasonable OPE that directly resulted from your delayed baggage. Submit receipts for everything and see what happens. Purchase an inexpensive stroller if you can. I recommend calling the baggage service center and ask what's reasonable. They'll remark your file saying what was discussed, which is good for when you submit receipts.
[Edit: cash reimbursement for $70 ground transport is a gray area.]
Delta's required to reimburse you for reasonable OPE that directly resulted from your delayed baggage. Submit receipts for everything and see what happens. Purchase an inexpensive stroller if you can. I recommend calling the baggage service center and ask what's reasonable. They'll remark your file saying what was discussed, which is good for when you submit receipts.