DL changed my seat 17G to 18A
#1
Original Poster
Join Date: Feb 2008
Location: CLE
Posts: 1,884
DL changed my seat 17G to 18A
Selected and paid extra for C+. Had 17G for months. I checked today and moved to 18A. This is not acceptable at all to me. I need your help. JFK-LHR.
On hold now with DL now for a long time. Tried twitter as well.
On hold now with DL now for a long time. Tried twitter as well.
#2
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Flight and aircraft type? Is 18A C+ or not? Is 17G bulkhead or something special within C+? You might have been moved if there's a special needs passenger who requires the bulkhead seat. Was there an aircraft change or a schedule change?
#4
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
I think MSPEconomist's suggestion of a pax with diability is likely correct.
If your knee is so bad (and my sympathies, I also have knee problems and it sucks) that you cannot fly outside of a bulkhead I would suggest obtaining documentation and registering with Delta for future flights.
Being moved for disabled pax is a known risk of self-assigning bulkheads, so if you become the disabled passenger from Delta's perspective you should have an easier time of things.
If your knee is so bad (and my sympathies, I also have knee problems and it sucks) that you cannot fly outside of a bulkhead I would suggest obtaining documentation and registering with Delta for future flights.
Being moved for disabled pax is a known risk of self-assigning bulkheads, so if you become the disabled passenger from Delta's perspective you should have an easier time of things.
#5
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 22,926
There's an online disability service request form --
https://www.delta.com/contactus/disa...ervice-request
https://www.delta.com/contactus/disa...ervice-request
#6
Join Date: Nov 2011
Location: Formerly at PIT, now planted near MSP.
Programs: No flights since April 2019 (Medical Issues). Lost all my status.
Posts: 1,483
I once flew on a 757 in a seat with a slide obstruction. Never again.
Last edited by Canarsie; May 27, 2017 at 9:55 am Reason: Removed now-deleted quoted content.
#7
Original Poster
Join Date: Feb 2008
Location: CLE
Posts: 1,884
Everything is fixed now. Supervisor told me someone with a disability or service animal has my seat. I have no problem with that. I asked very nicely to move to the later flight and now have 17A. No change fee. Great customer service experience. Thanks for all your suggestions.
#8
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
Everything is fixed now. Supervisor told me someone with a disability or service animal has my seat. I have no problem with that. I asked very nicely to move to the later flight and now have 17A. No change fee. Great customer service experience. Thanks for all your suggestions.
#9
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,326
Everything is fixed now. Supervisor told me someone with a disability or service animal has my seat. I have no problem with that. I asked very nicely to move to the later flight and now have 17A. No change fee. Great customer service experience. Thanks for all your suggestions.
#10
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Join Date: Sep 2003
Location: San Antonio
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When is the flight? If 17A is also a special needs case, you could still lose it unless your knee qualifies for special needs seating. [I'm not sure whether the left side bulkhead seats are also considered special needs seats on the 767 like the ones on the right of the aircraft.]
#11
Original Poster
Join Date: Feb 2008
Location: CLE
Posts: 1,884
#12
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
Is this in the CoC or something? Not doubting you, just curious as to where to find this sort of information.
#13
Join Date: Jun 2006
Posts: 2,425
Correct. The 3 situations that trump everything (body) else are: 1) fused/immobile knee 2) customers who use an "aisle chair" 3) actual service animals (not ESA's).
#14
Join Date: Jun 2006
Posts: 2,425
#15
Join Date: Sep 2016
Location: LON, PDX
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