May 24, 2017, 7:48 am
Last edit by: gooselee
How post-purchase upgrades work: Based on Delta's announcement 24 May, anyone who purchases a ticket for coach can purchase a Comfort+ or First Class upgrade. No mention was made of Delta One. Upgrades are available as of 24 May via phone or web; app functionality is pending according to the airline. No mention of relative cost was provided.
Some further details here:Delta to Offer A Variety of Ways to Upgrade Tickets After Purchase
Link to Delta's press release: http://news.delta.com/delta-expands-...age-upgrades-0
Link to Delta.com page about the changes: http://www.delta.com/content/www/en_...-upgrades.html
Partial T&Cs, emphases mine:
Terms and Conditions:
The advertised price is not an offer and is subject to change. No contract exists until you receive confirmation that payment was received and processed. Upgrades may only be purchased for Delta- or Delta Connection- operated flights and are not available for Award Tickets and certain discounted and exception fares. Additional eligibility restrictions may apply at Delta's sole discretion. All passengers within the confirmation number must be upgraded to Main Cabin, Delta Comfort+ TM, or First/Delta One fare classes. Fare rules of your initial reservation will apply regardless of whether rules that would otherwise apply to the fare class of your upgraded ticket are less restrictive, i.e. changeability/refundability. Upgraded tickets are eligible for additional mileage, Medallion Qualification Miles and Medallion Qualification Dollars accruals due to the selection of Delta Comfort+ TM or First/Delta One and associated fare classes, and the increase in base fare or carrier imposed surcharges paid in connection with your upgrade.
Some further details here:Delta to Offer A Variety of Ways to Upgrade Tickets After Purchase
Link to Delta's press release: http://news.delta.com/delta-expands-...age-upgrades-0
Link to Delta.com page about the changes: http://www.delta.com/content/www/en_...-upgrades.html
Partial T&Cs, emphases mine:
Terms and Conditions:
The advertised price is not an offer and is subject to change. No contract exists until you receive confirmation that payment was received and processed. Upgrades may only be purchased for Delta- or Delta Connection- operated flights and are not available for Award Tickets and certain discounted and exception fares. Additional eligibility restrictions may apply at Delta's sole discretion. All passengers within the confirmation number must be upgraded to Main Cabin, Delta Comfort+ TM, or First/Delta One fare classes. Fare rules of your initial reservation will apply regardless of whether rules that would otherwise apply to the fare class of your upgraded ticket are less restrictive, i.e. changeability/refundability. Upgraded tickets are eligible for additional mileage, Medallion Qualification Miles and Medallion Qualification Dollars accruals due to the selection of Delta Comfort+ TM or First/Delta One and associated fare classes, and the increase in base fare or carrier imposed surcharges paid in connection with your upgrade.
Delta Adding Post-Purchase Comfort+, FC Upgrade Purchases
May 24, 2017, 11:54 am
#46
Join Date: Apr 2016
Posts: 1,884
"In addition to the current automatic upgrade clearing process, Medallion Members may choose, instead, to self-select upgrade seats from the seat map once their eligibility window opens."
Has anyone seen where on your Delta profile you can select to self-select upgrades? Also, did I read somewhere that those who auto-opt-in will receive priority over those who self-select upgraded seats?
Has anyone seen where on your Delta profile you can select to self-select upgrades? Also, did I read somewhere that those who auto-opt-in will receive priority over those who self-select upgraded seats?
From SkyMiles news and updates, "Medallion Members who are opted in to Complimentary Upgrades will still receive first priority for Complimentary Upgrades to First Class and Delta Comfort+ over Medallion Members who choose to opt out."
In other words, thank you in advance to whomever chooses to opt-out for giving me your upgrade
May 24, 2017, 12:05 pm
#47
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Interesting that the article says "Any Delta ticket is eligible, regardless of where it was purchased or how it was paid for. "
We have award tickets MEM-ATL-FCO next month. When we originally booked, we were given the option of C+ for the ATL-FCO leg, which I did choose to purchase. We did not have an option for C+ on MEM-ATL leg, which I probably would not have chosen. I would be interested in purchasing a Business upgrade for ATL-FCO, though, but when I look at my reservation, there are currently no upgrade offers for either leg.
Business seats are grayed out when I view my reservation...but when I check the seats available as if I were making a new reservation, it shows 11 available.
We have award tickets MEM-ATL-FCO next month. When we originally booked, we were given the option of C+ for the ATL-FCO leg, which I did choose to purchase. We did not have an option for C+ on MEM-ATL leg, which I probably would not have chosen. I would be interested in purchasing a Business upgrade for ATL-FCO, though, but when I look at my reservation, there are currently no upgrade offers for either leg.
Business seats are grayed out when I view my reservation...but when I check the seats available as if I were making a new reservation, it shows 11 available.
May 24, 2017, 12:23 pm
#48
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Just be careful with the upgrade offers within your itineraries... as I posted in the other FCM/Seatmap wierdness thread, some upgrade offers actually cost more than the difference between what you paid and buying a new ticket. If you call up you can get the actual price difference and not the online offer.
May 24, 2017, 12:29 pm
#49
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From SkyMiles news and updates, "Medallion Members who are opted in to Complimentary Upgrades will still receive first priority for Complimentary Upgrades to First Class and Delta Comfort+ over Medallion Members who choose to opt out."
In other words, thank you in advance to whomever chooses to opt-out for giving me your upgrade
In other words, thank you in advance to whomever chooses to opt-out for giving me your upgrade
May 24, 2017, 12:32 pm
#50
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Interesting that the article says "Any Delta ticket is eligible, regardless of where it was purchased or how it was paid for. "
We have award tickets MEM-ATL-FCO next month. When we originally booked, we were given the option of C+ for the ATL-FCO leg, which I did choose to purchase. We did not have an option for C+ on MEM-ATL leg, which I probably would not have chosen. I would be interested in purchasing a Business upgrade for ATL-FCO, though, but when I look at my reservation, there are currently no upgrade offers for either leg.
Business seats are grayed out when I view my reservation...but when I check the seats available as if I were making a new reservation, it shows 11 available.
We have award tickets MEM-ATL-FCO next month. When we originally booked, we were given the option of C+ for the ATL-FCO leg, which I did choose to purchase. We did not have an option for C+ on MEM-ATL leg, which I probably would not have chosen. I would be interested in purchasing a Business upgrade for ATL-FCO, though, but when I look at my reservation, there are currently no upgrade offers for either leg.
Business seats are grayed out when I view my reservation...but when I check the seats available as if I were making a new reservation, it shows 11 available.
Last edited by xliioper; May 24, 2017 at 12:38 pm
May 24, 2017, 1:10 pm
#51
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May 24, 2017, 2:04 pm
#52
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Seeing some interesting deals with this..
Doing JFK-SEA-GEG-SEA-GEG in a couple of months, looks like it's around $300 to UG JFK-SEA-GEG and about $300 to UG on the SEA-JFK leg back.
Not going to bite, as none of them are redeyes and I don't mind C+, but it's definitely a different ballgame than the old FCM.
Doing JFK-SEA-GEG-SEA-GEG in a couple of months, looks like it's around $300 to UG JFK-SEA-GEG and about $300 to UG on the SEA-JFK leg back.
Not going to bite, as none of them are redeyes and I don't mind C+, but it's definitely a different ballgame than the old FCM.
May 24, 2017, 2:39 pm
#53
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Because This Makes Sense.....
SEA-ATL leg: $332
ATL-GSO leg: $85
SEA-ATL-GSO (both legs): $299.
So I can upgrade both legs for cheaper than it would cost me for the SEA-ATL leg. Makes sense.....
May 24, 2017, 3:32 pm
#54
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May 24, 2017, 3:33 pm
#55
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Email just came out about this with a link to this page: http://www.delta.com/content/www/en_...-upgrades.html
After reading both the email and that page, I'm horribly confused about what has actually changed? We've been able to opt-in/opt-out to automagic C+ and FC upgrades separately basically since the inception of W fares, no?
It IS a good change that you can move from C+ back out to Main Cabin (e.g., on those MDs with the single seat exit row). But other than that and being able to buy-up online from corporate portal tickets....I'm not sure what they've actually changed or why there's such a big focus on the opt-in/opt-out thing?
My standard play these days is to leave automatic C+ unchecked, and then after ticketing if it shows UG available and there's a desireable C+ seat, I will check it on that PNR/flight only and then DL.com will refresh with the WU upgrade and I pick my seat. Otherwise I stay in Main Cabin. I assume this is still a viable way to do things.
After reading both the email and that page, I'm horribly confused about what has actually changed? We've been able to opt-in/opt-out to automagic C+ and FC upgrades separately basically since the inception of W fares, no?
It IS a good change that you can move from C+ back out to Main Cabin (e.g., on those MDs with the single seat exit row). But other than that and being able to buy-up online from corporate portal tickets....I'm not sure what they've actually changed or why there's such a big focus on the opt-in/opt-out thing?
My standard play these days is to leave automatic C+ unchecked, and then after ticketing if it shows UG available and there's a desireable C+ seat, I will check it on that PNR/flight only and then DL.com will refresh with the WU upgrade and I pick my seat. Otherwise I stay in Main Cabin. I assume this is still a viable way to do things.
May 24, 2017, 3:36 pm
#56
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May 24, 2017, 3:59 pm
#57
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
1) Remain in your current seat (Y or C+)/class of service (even though you've been upgraded)
or
2) manually select a new seat in the upgraded class you have been cleared into.
If this did not lower my priority I would actually like this a lot, because there are certain C+ seats that I prefer over certain F seats, and there are times I only want to be upgraded if I can remain with someone I am traveling with on a separate pnr, etc. In other words, there are times when I only want the upgrade on a flight if certain other parameters are met.
What is not clear is what will happen when someone is upgraded and does not select a seat in F: When does that inventory become available for others to use? At the gate? If a DM is upgraded 5 days out but has opted out, and does not move, can an FO have that inventory at 24 hours, or does the DM retain that inventory throughout the window until the gate?
Or maybe I'm misunderstanding this?
May 24, 2017, 4:23 pm
#58
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As someone who often ends up booking a sub-40 minute connection in ATL in the name of saving sometimes $200 on the base ticket, I'm looking forward to the return of the $19 VPS-ATL C+/EC buy up that got me far enough to the front of the cabin that I could have a proper bathroom stop between flights.
May 24, 2017, 5:17 pm
#60
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I'm a little confused. What is fundamentally new here? (I can't see any of the posted images for some reason)
I seem to always have seen post-purchase upgrade offers to C+ and/or FC for tickets purchased through DL.com. These always seemed to be based on the fare difference at the time of ticketing. Of course after a schedule change, even just a flight number, the offer disappeared, and if you called they would quote the current fare difference, often notably higher.
Has this been "improved" to:
1) Allow the advance upgrade of travel-agent purchased tickets (a huge pet peeve of mine)
2) Offer a discounted upgrade price?
and/or
3) Be more reliably available?
I mean, all good news, but not really *big* news, right?
I seem to always have seen post-purchase upgrade offers to C+ and/or FC for tickets purchased through DL.com. These always seemed to be based on the fare difference at the time of ticketing. Of course after a schedule change, even just a flight number, the offer disappeared, and if you called they would quote the current fare difference, often notably higher.
Has this been "improved" to:
1) Allow the advance upgrade of travel-agent purchased tickets (a huge pet peeve of mine)
2) Offer a discounted upgrade price?
and/or
3) Be more reliably available?
I mean, all good news, but not really *big* news, right?
My concern is whether someone who doesn't know that $200 doesn't buy "luxury" on a 90-minute domestic first-class CRJ-900 flight is offered the same buy-up price as a Delta platinum or diamond. In the past, we've all read that top-tiers haven't been offered the same buy-up opportunities, likely because they know it isn't worth paying for.