Automatic Upgrade to C+
May 16, 2017, 5:27 am
#16
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,364
May 16, 2017, 9:52 am
#17
Join Date: Jun 2009
Location: DTW
Programs: DL Diamond/2.2MM
Posts: 113
Same thing happened to me last week on Concur - moved me to a middle C+ seat - ugh. Went into my Concur profile today and noticed that I had specified "forward" seat section. I changed that to "don't care" hoping that this was the issue. Booked a ticket today. 5 minutes after my "invoice" came thru from Concur, I went on Delta.com and I had been moved to C+.
Delta should not allow outside programs to over-write preferences.
Delta should not allow outside programs to over-write preferences.
May 16, 2017, 6:30 pm
#18
Join Date: Jul 2002
Location: North East, MD
Programs: DL Plat, PC Spire, Amex Reserve, Hilton Gold
Posts: 182
Same thing happened to me last week:
Booking channel (Concur)
- Status (Plat)
- C+ upgrade box not checked off.
- Whether your flights showed "UG available" on the flight selection screens at booking, (yes)
- Outcome: Some flights were 4 legs RT and I hated to but I called Delta, informed them that this was happening more than once, and they stated they would run it up the flagpole. As I was saying I left some c+ seats and had them change others for the exit row.
Glad to know I am not the only one. Am I correct that this is a concur thing?
Booking channel (Concur)
- Status (Plat)
- C+ upgrade box not checked off.
- Whether your flights showed "UG available" on the flight selection screens at booking, (yes)
- Outcome: Some flights were 4 legs RT and I hated to but I called Delta, informed them that this was happening more than once, and they stated they would run it up the flagpole. As I was saying I left some c+ seats and had them change others for the exit row.
Glad to know I am not the only one. Am I correct that this is a concur thing?
May 16, 2017, 9:25 pm
#19
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
Oct 13, 2019, 7:44 am
#22
Join Date: Sep 2011
Programs: Delta DM, Hyatt Globalist
Posts: 1,495
Is this normal? My wife is GM:
- Flight is in less than 48 hours.
- C+ upgrade box checked.
- Flight showing 14 C+ seats available in the app upgrade list
- With a new dummy booking for the same flight, booking a seat on the same flight says "Upgrade available" to C+
- Tried unchecking and rechecking the C+ request upgrade box, still in main cabin
- Flight is in less than 48 hours.
- C+ upgrade box checked.
- Flight showing 14 C+ seats available in the app upgrade list
- With a new dummy booking for the same flight, booking a seat on the same flight says "Upgrade available" to C+
- Tried unchecking and rechecking the C+ request upgrade box, still in main cabin
Oct 13, 2019, 9:11 am
#23
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,397
Can you click on the seatmap and pick a C+ seat with a price of FREE?
Call DL. If it says "upgrade available" (although I still would argue that C+ isn't a real upgrade), a supervisor should be able to "upgrade" you manually.
Call DL. If it says "upgrade available" (although I still would argue that C+ isn't a real upgrade), a supervisor should be able to "upgrade" you manually.
Oct 13, 2019, 2:57 pm
#24
Join Date: Sep 2011
Programs: Delta DM, Hyatt Globalist
Posts: 1,495
I called and the agent said the upgrade sweep is probably just running a little slow. He acknowledged the issue but said to call back in the morning (when check-in opens). Still seems odd to me when the dummy booking shows upgrade available. Maybe the issue is the dummy booking is a revenue ticket but my wife's ticket is an award?
Oct 13, 2019, 3:23 pm
#25
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,397
All the seats in C+ and F are greyed out.
I called and the agent said the upgrade sweep is probably just running a little slow. He acknowledged the issue but said to call back in the morning (when check-in opens). Still seems odd to me when the dummy booking shows upgrade available. Maybe the issue is the dummy booking is a revenue ticket but my wife's ticket is an award?
I called and the agent said the upgrade sweep is probably just running a little slow. He acknowledged the issue but said to call back in the morning (when check-in opens). Still seems odd to me when the dummy booking shows upgrade available. Maybe the issue is the dummy booking is a revenue ticket but my wife's ticket is an award?
Oct 14, 2019, 7:20 am
#26
Join Date: Sep 2011
Programs: Delta DM, Hyatt Globalist
Posts: 1,495
The second agent was extremely dismissive ("upgrades aren't guaranteed", "just because seats are available doesn't mean you'll clear within your upgrade window", etc.). I immediately ask for a supervisor and she agreed it was odd that a GM couldn't get a C+ upgrade with 14 seats available just 36 hours before the flight.
She connected with someone in RM and was able to manually move her up to C+, as you noted. Her new class is SW. That's correct, right?
I'm probably sitting in her seat (will let her take the F upgrade), and I'm tall so C+ is actually valuable to me!
Oct 14, 2019, 9:38 am
#27
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
I have had problems with automatic upgrades (F in my case as PM since C+ is at booking) when the window opens up during a weekend in which they are doing schedule and/or IT updates
Oct 14, 2019, 9:46 am
#28
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,915
C+ upgrades were WU when they originally started calling them upgrades, then became SU at some point after a fare class realignment. SW would be something new...
Oct 14, 2019, 5:46 pm
#29
Join Date: Sep 2011
Programs: Delta DM, Hyatt Globalist
Posts: 1,495
Interestingly, I'm not able to select any other seat for my wife in C+. She is in C+ now but I get this error message trying to pick anything else:
"You currently have a special service request in your reservation that prohibits the selection of an exit row seat. Please select an alternate seat."
She has a lap infant on her ticket, and I know she can't sit on the left side of a CRJ-900 (due to the air masks), but what's weird is that Delta is restricting her from every other seat on the right side of rows (5-9). Not sure why, but that would explain why the C+ upgrade never went through automatically.
Oct 14, 2019, 8:20 pm
#30
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,397
I've never seen SW before either.
Interestingly, I'm not able to select any other seat for my wife in C+. She is in C+ now but I get this error message trying to pick anything else:
"You currently have a special service request in your reservation that prohibits the selection of an exit row seat. Please select an alternate seat."
She has a lap infant on her ticket, and I know she can't sit on the left side of a CRJ-900 (due to the air masks), but what's weird is that Delta is restricting her from every other seat on the right side of rows (5-9). Not sure why, but that would explain why the C+ upgrade never went through automatically.
Interestingly, I'm not able to select any other seat for my wife in C+. She is in C+ now but I get this error message trying to pick anything else:
"You currently have a special service request in your reservation that prohibits the selection of an exit row seat. Please select an alternate seat."
She has a lap infant on her ticket, and I know she can't sit on the left side of a CRJ-900 (due to the air masks), but what's weird is that Delta is restricting her from every other seat on the right side of rows (5-9). Not sure why, but that would explain why the C+ upgrade never went through automatically.