Account weirdness today
May 9, 2017, 10:44 am
#211
Join Date: May 2014
Location: PWM
Programs: Delta PM
Posts: 822
I'm probably making things up and spreading vicious rumors but I thought I had read in the past, from a GUC waitlist perspective, the order is whoever is on the waitlist first.
May 9, 2017, 10:45 am
#212
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
The CBs granted for the error status were for 2017 (and didn't include things like the new SC membership as a choice). If they re-earn DM/PM this year, they will get CBs for 2018. So...yes.
This is true when on a waitlist. However, it might be possible for a PM to confirm a GUC at booking, and then a day later a DM books and the RP space is no longer available. And perhaps RP space never opens up again and the cabin books full in the meantime.
End result is the PM who never actually attained DM status got to redeem a GUC and a DM, who otherwise would have gotten that last RP spot, sits in the back.
This is true when on a waitlist. However, it might be possible for a PM to confirm a GUC at booking, and then a day later a DM books and the RP space is no longer available. And perhaps RP space never opens up again and the cabin books full in the meantime.
End result is the PM who never actually attained DM status got to redeem a GUC and a DM, who otherwise would have gotten that last RP spot, sits in the back.
May 9, 2017, 11:09 am
#213
Join Date: Nov 2013
Programs: DL PM
Posts: 1,089
May 9, 2017, 11:09 am
#214
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
There are posts in this very thread of people who claimed GUCs over the weekend and have already applied them to future flights. I have never been a DM (and don't expect/want to get there anytime soon), yet I could have obtained and apparently applied GUCs over the weekend had I chosen to do so.
May 9, 2017, 11:15 am
#215
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Either way, the presence of GUCs in the hands of pax who did not actually earn them means that in a zero-sum game of available seats, there are very realistic scenarios in which a DM does not get an upgrade because a non-DM has already taken it.
There are posts in this very thread of people who claimed GUCs over the weekend and have already applied them to future flights. I have never been a DM (and don't expect/want to get there anytime soon), yet I could have obtained and apparently applied GUCs over the weekend had I chosen to do so.
There are posts in this very thread of people who claimed GUCs over the weekend and have already applied them to future flights. I have never been a DM (and don't expect/want to get there anytime soon), yet I could have obtained and apparently applied GUCs over the weekend had I chosen to do so.
May 9, 2017, 11:20 am
#216
Join Date: Mar 2011
Posts: 647
Received the same email. If you call the 800 number listed, you get a series of choices, none of which relates at all to this situation. So not sure why you would call that number "if you have any questions or concerns..."
I classify this as a telephone customer service fail after an IT fail. Fail * Fail = Fail^2
I classify this as a telephone customer service fail after an IT fail. Fail * Fail = Fail^2
May 9, 2017, 11:22 am
#217
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Is the number in the email a number for SkyMiles service or does it lead to the general post-flight customer service group in Atlanta, the outfit that previously had the (404) number?
May 9, 2017, 11:24 am
#218
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
I did get the same email from DL earlier today with a subject of "Gooselee, Our Apologies". I noticed that in a hilarious full-circle of DL IT, the alt-text for the "WE MADE A MISTAKE." image actually reads "WE MISSED THE MARK."
May 9, 2017, 11:30 am
#219
Join Date: Sep 2010
Programs: DL DM
Posts: 87
As of today, has anyone got status for 2018 reduced? All else was corrected, but I am still at Platinum for 2018 even though I am about 1,300 miles short. I will really reach 75k anyway next weekend so does not really have any impact on me if reversed, but just curious.
May 9, 2017, 11:39 am
#220
Join Date: Mar 2011
Posts: 647
BUT: I called and eventually spoke to a person. Note, I was affected by the glitch, but did not choose any DM choice benefits, b/c I didn't think it was appropriate. My call was to find out what they were doing regarding those who did act.
I was told:
- If you elected a gift (presumably other than a gift of status), they won't do anything about that.
- But if you elected anything relating to the program: GUCs, miles, status, etc., they are reversing that.
- If ill-gotten GUCs are in your account, they will be removed.
- If ill-gotten GUCs are applied to a trip, you will be downgraded back to original class of service.
- Supposedly a second email is going out to those subject to those affected (i.e. those who pounced the Choice benefits -- can we call them "Pouncers"? I've never gotten to coin a ham sandwich FT term!)
Not sure how they will deal with someone who elected and applied a GUC and has flown (a Pouncer-Flyer)
May 9, 2017, 11:47 am
#221
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
Not sure. It has choices regarding prior travel receipts, documentation for cancelled flights, baggage issues, etc.
BUT: I called and eventually spoke to a person. Note, I was affected by the glitch, but did not choose any DM choice benefits, b/c I didn't think it was appropriate. My call was to find out what they were doing regarding those who did act.
I was told:
Not sure how they will deal with someone who elected and applied a GUC and has flown (a Pouncer-Flyer)
BUT: I called and eventually spoke to a person. Note, I was affected by the glitch, but did not choose any DM choice benefits, b/c I didn't think it was appropriate. My call was to find out what they were doing regarding those who did act.
I was told:
- If you elected a gift (presumably other than a gift of status), they won't do anything about that.
- But if you elected anything relating to the program: GUCs, miles, status, etc., they are reversing that.
- If ill-gotten GUCs are in your account, they will be removed.
- If ill-gotten GUCs are applied to a trip, you will be downgraded back to original class of service.
- Supposedly a second email is going out to those subject to those affected (i.e. those who pounced the Choice benefits -- can we call them "Pouncers"? I've never gotten to coin a ham sandwich FT term!)
Not sure how they will deal with someone who elected and applied a GUC and has flown (a Pouncer-Flyer)
May 9, 2017, 11:49 am
#222
Join Date: Mar 2011
Posts: 647
The example I had in mind was the Tiffany gift stuff. But they weren't entirely clear. I think they're sensitive to the awkwardness of someone getting a gift and it being clawed back. (Although I say tough luck! But I appreciate the issues).
May 9, 2017, 11:51 am
#223
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,926
May 9, 2017, 12:01 pm
#224
Join Date: May 2014
Location: PWM
Programs: Delta PM
Posts: 822
That's great news, at least for those of us who elected to not "pounce" and tried to do the right thing. It just made no sense they would let those gifts slide. I'm sure it's a mess for them to deal with and I'm sure there will be some who report they made out like bandits, but this at least makes me feel better about being honest.
May 9, 2017, 12:01 pm
#225
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
That's fine, but what about any choice benefits that people who were incorrectly credited with MQMs might have claimed? As someone who has earned DM status for real every single year, the hard way, I'm upset and distressed to learn that someone can have GUCs and other published program benefits given in error that could prevent me from being to confirm upgrades. Since DL only released limited numbers of OP/RP (upgrade inventory) seats on flights, if an upgrade is granted to someone who didn't earn it and is not entitled to it according to published program rules, that means that some other elite will be able to confirm an upgrade which they should get according to DL's own rules. [In fact, if all elites requesting the upgrade are able to get it for a given flight, the presence of one or more "fake" DMs/PMs who claimed GUCs/RUCs as choice benefits almost certainly means that some deserving nonrev will be sitting in coach rather than the premium cabin on the flight.]
It's zero sum among customers, but costs DL the same regardless of who sits in those upgrade seats.
It's zero sum among customers, but costs DL the same regardless of who sits in those upgrade seats.
I assume you are equally outraged by status matches, have never taken advantage of an MQM promotion, and believe status fast tracks (whether targeted at corporate customers, or those who live in JFK and more recently SEA) similarly dilute your benefits earned the hard way?