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-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   Complimentary Medallion upgrade to Iceland (JFK-KEF | MSP-KEF) (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1838612-complimentary-medallion-upgrade-iceland-jfk-kef-msp-kef.html)

orca15 Apr 24, 17 1:56 pm


Our Complimentary Medallion Upgrades are based off of the Area
of Travel.
This is what the DM line told me as well- area of travel, not aircraft/class/type seat.

flyerCO Apr 24, 17 2:06 pm


Originally Posted by orca15 (Post 28224038)
I'm not talking theoretically either - ticket says not upgrade eligible and DM line confirms. What does the Northern part of another continent have to do with this? Iceland is in Europe.

Either got lucky twice, the rules have change (which is possible), or as happens frequently with DL no one knows for sure but makes it up.

Regardless NSA is used to show that only routes with D1 service require GUC/don't get free upgrades. The replies received so far under cut that well established policy by saying it's only per area.

aCavalierInCoach Apr 24, 17 2:18 pm

I flew KEF-JFK last week - no comp medallion upgrades. 4/16 seats went to NRSAs or GUCs at the gate. I actually think the front cabin was being sold as first (this was part of a KEF-JFK-LAX trip that i originally booked at 135k pts for front cabin and then couldn't resist downgrading at 30k pts for eco, and I recall the "mixed cabin" moniker).

aCavalierInCoach Apr 24, 17 2:19 pm


Originally Posted by aCavalierInCoach (Post 28224323)
I flew KEF-JFK last week - no comp medallion upgrades. 4/16 seats went to NRSAs or GUCs at the gate. I actually think the front cabin was being sold as first (this was part of a KEF-JFK-LAX trip that i originally booked at 135k pts for front cabin and then couldn't resist downgrading at 30k pts for eco, and I recall the "mixed cabin" moniker).

Also, just a warning that KEF is a complete CF in the morning; Icelandair in particular seems to be short of ticket counter space. Give yourself a bit of extra time if you need to check a bike/skis/oversize bag as you need to maneuver around these crowds.

nfg05 Apr 24, 17 2:23 pm

Normally I trust FT over a random phone agent who may or may not be familiar with the policy. Have definitely been given inaccurate info on the phone before.

Given the divergent opinions here I contacted DL on Twitter and as has been posted upthread, no complimentary upgrades on this route.

Response from DL below.

--

Thanks for your patience while I researched your concerns. JFK to KEF is considered Transatlantic. Complimentary Medallion Upgrades to Premium cabin are not offered unless you have a Global Certificate. If you space is not available to upgrade, you may be wait-listed for the upgrade. I hope this clears up some of your questions. Thank you for tweeting us today. *NW

flyerCO Apr 24, 17 2:29 pm

http://www.delta.com/content/www/en_...s.html#regions

Here is a link to chart. Notice if sold as FC a RUC is eligible to be used. I talked with a nice DM line supervisor and she said the basic answer is no one really knows. However she agreed that it should be eligible I'm her opinion based on chart and the fact non-D1 routes to South America qualify. In fact she brought up South America without me mentioning it.

KDCAflyer Apr 24, 17 2:34 pm

It's rather silly that flights to KEF aren't upgrade eligible. Who is seriously paying that much for a quick JFK-KEF hop? If a cabin is regularly being filled with non-revs, that should give DL a clue that F/J is not a hot commodity on that route.

Carpboy823 Apr 24, 17 3:08 pm


Originally Posted by flyerCO (Post 28224386)
http://www.delta.com/content/www/en_...s.html#regions

Here is a link to chart. Notice if sold as FC a RUC is eligible to be used. I talked with a nice DM line supervisor and she said the basic answer is no one really knows. However she agreed that it should be eligible I'm her opinion based on chart and the fact non-D1 routes to South America qualify. In fact she brought up South America without me mentioning it.

My interpretation is that you have to be eligible from the first chart (geographic) in order to move on to the second chart. So non-D1 to northern S America qualifies for RUC because it passes both tests, but KEF does not qualify for RUC because it fails the geography portion. But yeah, it's not particularly clear in any case.

JayTeaBee Apr 24, 17 3:53 pm


Originally Posted by flyerCO (Post 28224273)
Either got lucky twice, the rules have change (which is possible)

OpUp perhaps? aka Operational Upgrade, when the flight is oversold they bump some pax to J, usually starting with elites.

Whoops missed this:


Originally Posted by flyerCO (Post 28222771)
I've been upgraded both at window and in advance using a RUC. None were gate upgrades.

You sure you didn't use GUC? Either way, nice work. When we went there were open seats in first both directions, which really hurt to see.

orca15 Apr 24, 17 4:30 pm


Originally Posted by aCavalierInCoach (Post 28224332)
Also, just a warning that KEF is a complete CF in the morning; Icelandair in particular seems to be short of ticket counter space. Give yourself a bit of extra time if you need to check a bike/skis/oversize bag as you need to maneuver around these crowds.

+1000- Last year arriving 3 hours prior to departure wasn't enough (but they held the flight for another 50 people behind us).

ATOBTTR Apr 24, 17 8:37 pm


Originally Posted by flyerCO (Post 28224273)
Either got lucky twice, the rules have change (which is possible), or as happens frequently with DL no one knows for sure but makes it up.

Regardless NSA is used to show that only routes with D1 service require GUC/don't get free upgrades. The replies received so far under cut that well established policy by saying it's only per area.

Pretty sure that ATL/MSP/JFK-HNL require GUCs to upgrade and aren't marketed as D1 flights.

flyerCO Apr 25, 17 12:33 am


Originally Posted by ATOBTTR (Post 28225569)
Pretty sure that ATL/MSP/JFK-HNL require GUCs to upgrade and aren't marketed as D1 flights.

Didn't think about those. Of course those routes also get amenity kits which isn't included on non D1 routes, but don't get lounge access.

rylan Apr 25, 17 9:33 am

Might've been mentioned in here, but the other odd thing is route is being sold in biz buckets J/C/D/I/Z, but says 'First' instead of Business.

flyerCO Apr 25, 17 11:33 am


Originally Posted by rylan (Post 28227615)
Might've been mentioned in here, but the other odd thing is route is being sold in biz buckets J/C/D/I/Z, but says 'First' instead of Business.

Nothing odd there. The fare buckets have nothing to do with type of service. DFW-ATL has a flight that uses JCDZ buckets because it shares a number with DFW-LHR. LAX-MEX use JCDZ buckets but is only Domestic First.

rylan Apr 25, 17 1:39 pm

Yes, but I think when you book on the website it still says 'business' for those domestic routes. Normally if the bucket is FPAG it says first, and JCDIZ says business or D1.


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