Complimentary Medallion upgrade to Iceland (JFK-KEF | MSP-KEF)
Apr 24, 2017, 8:45 am
#16
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,040
Aslo the DM line response is plainly wrong. You can use a RUC on flights to Northern South America as long as it's not a D1 route.
Apr 24, 2017, 8:51 am
#17
Join Date: Apr 2010
Location: ORD/MDW/MKE
Programs: DL, UA
Posts: 786
I also haven't seen anything that indicates that KEF is treated at all like Northern South America. All indications seem to be other than equipment difference, it is treated the same as any other TATL flight.
Apr 24, 2017, 9:03 am
#18
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,040
Were you upgraded at the gate or at the medallion upgrade window? Just wondering because if it was at the gate, it was probably an opup.
I also haven't seen anything that indicates that KEF is treated at all like Northern South America. All indications seem to be other than equipment difference, it is treated the same as any other TATL flight.
I also haven't seen anything that indicates that KEF is treated at all like Northern South America. All indications seem to be other than equipment difference, it is treated the same as any other TATL flight.
Apr 24, 2017, 9:26 am
#20
Join Date: Dec 2010
Location: MCO
Programs: Delta - PM, HH - Gold, SPG - Gold, Marriott - Plat
Posts: 1,060
No actual experience, but I did read the first link. It says that FC upgrades are available on certain routes. I looked at the list and it does not include Europe. Isn't Iceland in Europe?
Apr 24, 2017, 9:42 am
#22
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,628
But KEF doesn't have the same rules as Northern South America. From My Itineraries, I can see the same: NOT COMPLIMENTARY UPGRADE ELIGIBLE
This is not the same as flying to Northern South America, where it says that the flight is upgrade eligible after booking. Similar with my usual JFK-SDQ flight, it says not eligible because it has business class fare codes instead of first class fare codes but once you are booked, the upgrade is automatically requested.
Apr 24, 2017, 9:48 am
#23
Join Date: Apr 2007
Programs: AA, DAL, blah, blah, blah...The usual.
Posts: 646
When I flew it in October 2016 as a Diamond, no, not upgrade eligible.
Might as well buy a business class ticket...it might be the cheapest part of your trip!
;-)
(I saw a T-shirt at the airport that read, "Shop Iceland. It's cheaper that Sweden!")
Might as well buy a business class ticket...it might be the cheapest part of your trip!
;-)
(I saw a T-shirt at the airport that read, "Shop Iceland. It's cheaper that Sweden!")
Apr 24, 2017, 9:49 am
#24
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,165
I'm not aware of KEF being medallion upgrade eligible at any recent point either. According to the T&Cs for upgrades and RUC usage, there is nothing to indicate that it is an exception that is allowed.
Not doubting that flyerCO did get upgraded somehow, but there doesn't seem to be a published method how to do so. I just did a dummy booking and it shows "Not Complimentary Upgrade Eligible"
Either way, it certainly isn't worth paying 4k+ for a domestic first seat and service on a 5.5hr flight.
Not doubting that flyerCO did get upgraded somehow, but there doesn't seem to be a published method how to do so. I just did a dummy booking and it shows "Not Complimentary Upgrade Eligible"
Either way, it certainly isn't worth paying 4k+ for a domestic first seat and service on a 5.5hr flight.
Last edited by rylan; Apr 24, 2017 at 10:28 am
Apr 24, 2017, 11:38 am
#26
Join Date: Oct 2016
Location: LIT
Programs: Blinged Out
Posts: 716
Apr 24, 2017, 11:39 am
#27
Join Date: Oct 2016
Location: LIT
Programs: Blinged Out
Posts: 716
Ha! No kidding! Iceland was expensive, but it is a lovely country. I can't wait to go back!
Apr 24, 2017, 1:14 pm
#28
Join Date: Sep 2012
Location: Williamsburg, VA
Programs: DL DM, Bonvoy LTT, HH Diam, UA Silver, USAF million miler ;)
Posts: 1,596
I'm not talking theoretically either - ticket says not upgrade eligible and DM line confirms. What does the Northern part of another continent have to do with this? Iceland is in Europe.
Apr 24, 2017, 1:20 pm
#29
Join Date: Sep 2001
Location: New York, NY
Programs: Delta DM, AA EXP, SPG Plat, Hyatt Globalist
Posts: 567
As far as I know, it's not upgrade eligible. I have a flight coming up in the summer, and I wrote Delta to tell them this is, as far as I can tell, the ONLY flight in their system without D1 equipment that isn't complementary upgrade eligible.
Here's the response
Dear Mr. EchoVictor,
RE: Case Number xxxxxxxx
Thank you for contacting us.
Unfortunately, we do not offer complimentary medallion upgrades to
Iceland at this point in time because Iceland is considered part of
Europe. Our Complimentary Medallion Upgrades are based off of the Area
of Travel. We do have Complimentary Upgrades in some markets that have
the Business/Delta One cabin. I apologize for any inconvenience this may
have caused, and I will be forwarding your feedback to our SkyMiles
Leadership for consideration for any future changes that may occur to
the SkyMiles Program.
Mr. EchoVictor, thank you again for giving us an opportunity to respond to
your concern. We very much appreciate your Million Miler Diamond
Medallion loyalty to Delta and look forward to the privilege of serving
you again soon.
Sincerely,
xxxxxxx
Diamond Desk
delta.com
Here's the response
Dear Mr. EchoVictor,
RE: Case Number xxxxxxxx
Thank you for contacting us.
Unfortunately, we do not offer complimentary medallion upgrades to
Iceland at this point in time because Iceland is considered part of
Europe. Our Complimentary Medallion Upgrades are based off of the Area
of Travel. We do have Complimentary Upgrades in some markets that have
the Business/Delta One cabin. I apologize for any inconvenience this may
have caused, and I will be forwarding your feedback to our SkyMiles
Leadership for consideration for any future changes that may occur to
the SkyMiles Program.
Mr. EchoVictor, thank you again for giving us an opportunity to respond to
your concern. We very much appreciate your Million Miler Diamond
Medallion loyalty to Delta and look forward to the privilege of serving
you again soon.
Sincerely,
xxxxxxx
Diamond Desk
delta.com
Apr 24, 2017, 1:34 pm
#30
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Wow !
Actual facts which relate to OP's specific question, not what happened on some random flight in the past.
Strikes me that this was easily solved by OP calling DL and asking.
DL may well consider factors such as D1, aircraft, and number of meals. But, those are not the answer.
Actual facts which relate to OP's specific question, not what happened on some random flight in the past.
Strikes me that this was easily solved by OP calling DL and asking.
DL may well consider factors such as D1, aircraft, and number of meals. But, those are not the answer.