Early April Operation Disruption Compensation
#106
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
I think I am going to call. Have a question about something else. And the return apology call talked about the 20K and yet still haven't seen that.
#107
Join Date: Nov 2012
Programs: Delta DM, SPG Plat, Marriott Plat, IHG Spire
Posts: 1,021
So far most of these posts have noted the 20,000 or $200 vouchers that went to everyone
Has anyone received a formal response from a submission via the "complaint" link?
Typically, their response time for me has been ~ 3 days, but obviously this case has enormous demand.
Just wondering at what point to be patient vs follow up, curious if anyone has received a response yet
Has anyone received a formal response from a submission via the "complaint" link?
Typically, their response time for me has been ~ 3 days, but obviously this case has enormous demand.
Just wondering at what point to be patient vs follow up, curious if anyone has received a response yet
I had 2x cancellations in the same day, two different airports that are about 1.5 hours apart. I went from one to the other and 2nd cancelled out right when I got there. 2 hrs in a line to rebook (DM line called back in 45 min but couldn't do next day), night in a hotel, and an almost 6 hr delay on the next day flight. No vacations of a lifetime were ruined, but I only get 2.5 days a week at home so when I lose one I'm a bit grumpy.
#108
Join Date: Sep 2012
Location: Williamsburg, VA
Programs: DL DM, Bonvoy LTT, HH Diam, UA Silver, USAF million miler ;)
Posts: 1,596
I documented my journey in another post, but the short version is we got stranded at JFK.
I filed via the web form, but after 8 days decided to call. They had my letter but hadn't gotten to it yet. The pleasant agent decided to take care of it right there. I got all of the costs (hotel, taxi, rental car, fuel) and $150 gift card, plus the standard 20K SMs that most seem to have gotten.
Happy(ish).
I filed via the web form, but after 8 days decided to call. They had my letter but hadn't gotten to it yet. The pleasant agent decided to take care of it right there. I got all of the costs (hotel, taxi, rental car, fuel) and $150 gift card, plus the standard 20K SMs that most seem to have gotten.
Happy(ish).
#109
Join Date: Jul 2012
Posts: 1,079
I documented my journey in another post, but the short version is we got stranded at JFK.
I filed via the web form, but after 8 days decided to call. They had my letter but hadn't gotten to it yet. The pleasant agent decided to take care of it right there. I got all of the costs (hotel, taxi, rental car, fuel) and $150 gift card, plus the standard 20K SMs that most seem to have gotten.
Happy(ish).
I filed via the web form, but after 8 days decided to call. They had my letter but hadn't gotten to it yet. The pleasant agent decided to take care of it right there. I got all of the costs (hotel, taxi, rental car, fuel) and $150 gift card, plus the standard 20K SMs that most seem to have gotten.
Happy(ish).
#110
Join Date: Dec 2002
Location: Twin Cities, Minnesota, USA
Programs: Delta DM / 1M, IHG Plat, HH Gold, Marriott Titanium, Hertz PC, Emerald Club Exec
Posts: 500
I wrote in but haven't received a response yet. I did get the 20k miles deposited to my account. I'm looking for a refund of one of the flights I didn't use as it was cancelled. I was told to write in for a refund so I'm hoping they respond soon.
It's been a week & I'll give them another one before following up.
It's been a week & I'll give them another one before following up.
#111
Join Date: Feb 2010
Location: US-Europe
Programs: DL DM Charter/2.5MM, AA EXP, Marriott AMB, LT Titanium, HH Diamond, Avis PP, National Exec-E
Posts: 529
10 days after long delays and missed connections on Sunday, Apr 9 and 7 days after sending a complaint, nothing from DL has been received or responded to. Not even sure if DL is still working the issue.
#112
Join Date: Jul 2005
Location: PIT, BWI, or IPT
Programs: Dividend Miles, WorldPerks
Posts: 1,302
Granted..This latest meltdown is still being blamed on "weather" so YMMV
#114
Join Date: Aug 2006
Location: Kentucky
Programs: DL 2MM, DL Gold Medallion
Posts: 28
Like many of you, I experienced a series of delays, cancellations and customer service break-downs on Friday April 7. I completed the comments/complaint form on Delta's web site on April 12 and on April 13 my Skymiles account was credited with 20,000 miles -- which Delta apparently granted automatically to anyone who was directly impacted by the travel delays.
Today I received an email from "Contact Delta" confirming receipt of my written comments and advising me that they would investigate my concerns and get back to me as soon as possible. The email indicated it may take up to 30 days for their response.
I thought would share this because it appears Delta is continuing to review individual complaints and claims that were submitted via their online form. I hope this means Delta is still "working the issue" because I will not be satisfied until I am reimbursed for out-of-pocket expenses incurred as a direct result of their meltdown.
Today I received an email from "Contact Delta" confirming receipt of my written comments and advising me that they would investigate my concerns and get back to me as soon as possible. The email indicated it may take up to 30 days for their response.
I thought would share this because it appears Delta is continuing to review individual complaints and claims that were submitted via their online form. I hope this means Delta is still "working the issue" because I will not be satisfied until I am reimbursed for out-of-pocket expenses incurred as a direct result of their meltdown.
Last edited by hrhmadonna; Apr 20, 2017 at 9:34 am Reason: typo
#115
Join Date: Nov 2014
Programs: Delta PM, Hyatt Globalist, Accor Diamond, MAR&HLT Gold, Wyndham Plat, Hertz Presidents Circle
Posts: 129
I had previously received the 20k miles. I called in and received $200 voucher today thanks to FT. Rep said they were able to process the $200 voucher if you had multiple affected segments during that period.
#116
Join Date: Jan 2008
Location: Michigan, USA
Programs: Hilton Diamond; Delta Platinum
Posts: 547
Like many of you, I experienced a series of delays, cancellations and customer service break-downs on Friday April 7. I completed the comments/complaint form on Delta's web site on April 12 and on April 13 my Skymiles account was credited with 20,000 miles -- which Delta apparently granted automatically to anyone who was directly impacted by the travel delays.
Today I received an email from "Contact Delta" confirming receipt of my written comments and advising me that they would investigate my concerns and get back to me as soon as possible. The email indicated it may take up to 30 days for their response.
I thought would share this because it appears Delta is continuing to review individual complaints and claims that were submitted via their online form. I hope this means Delta is still "working the issue" because I will not be satisfied until I am reimbursed for out-of-pocket expenses incurred as a direct result of their meltdown.
Today I received an email from "Contact Delta" confirming receipt of my written comments and advising me that they would investigate my concerns and get back to me as soon as possible. The email indicated it may take up to 30 days for their response.
I thought would share this because it appears Delta is continuing to review individual complaints and claims that were submitted via their online form. I hope this means Delta is still "working the issue" because I will not be satisfied until I am reimbursed for out-of-pocket expenses incurred as a direct result of their meltdown.
Thanks for the feedback that responses are still in process and possible.
I submitted a second claim (this was after the 20,000 automatic miles posted)
It's reasonable that it could take a while to get a response, just reassuring that it's still in process not rejected
#117
Join Date: Feb 2010
Location: US-Europe
Programs: DL DM Charter/2.5MM, AA EXP, Marriott AMB, LT Titanium, HH Diamond, Avis PP, National Exec-E
Posts: 529
What I don't get is that I had a lengthy delay on April 7 (flying back from Europe) and then another lengthy delay on April 9 going to vacation which caused a lot of unneeded stress and required lots of acrobatics to get to our destination and still zero response from a complaint sent in over a week ago or "automatic" anything. Just wondering if there are any in this same boat with me?
#118
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,141
Try sending in another message? I did a few days ago and got a call from DL cust service yesterday apologizing for the delay on contacting me and that they did receive my messages, along with apologies for the operational issues.
They are working through them, but obviously have a lot from the size and length of the disruptions.
They are working through them, but obviously have a lot from the size and length of the disruptions.
Last edited by rylan; Apr 21, 2017 at 7:03 am
#119
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
Called in. Was told to fill out the comment/complaint section and ask for what I want. I even said '200 dollar voucher'. Denied by the PM line.
Will fill out the form now.
Will fill out the form now.
#120
Join Date: Sep 2012
Location: Williamsburg, VA
Programs: DL DM, Bonvoy LTT, HH Diam, UA Silver, USAF million miler ;)
Posts: 1,596
What I don't get is that I had a lengthy delay on April 7 (flying back from Europe) and then another lengthy delay on April 9 going to vacation which caused a lot of unneeded stress and required lots of acrobatics to get to our destination and still zero response from a complaint sent in over a week ago or "automatic" anything. Just wondering if there are any in this same boat with me?
Rep made it clear that they wold have gotten to me if I hadn;t called,said they are way behind, I say you are probably in the queue. I would have waited had I known, but of course a phone call may also get you a bit extra.