Seat assigned at gate
Apr 8, 2017, 5:50 pm
#16
Join Date: Jun 2002
Location: Kingdom of the Sun
Programs: DL GM/MM
Posts: 3,708
Apr 8, 2017, 5:52 pm
#17
Join Date: Jun 2006
Posts: 2,426
How can you even claim that when those in DL's highest published medallion tier CAN'T EVEN GET THROUGH to the diamond medallion line to have an opportunity to even be unfriendly and not nice? The ability to have DL call you back didn't work for me either.
I tend to agree nice people are treated nicely, but how can nice people even get the opportunity when DL can't be reached?
I tend to agree nice people are treated nicely, but how can nice people even get the opportunity when DL can't be reached?
Apr 9, 2017, 8:36 am
#18
Join Date: Jul 2012
Posts: 1,079
I roll my eyes at the "greedy airlines hate the proletariat" mantra. People love to hate banks and airlines. The only complaints I've heard this week are online from armchair airline executives, not at the airport. Nice people are treated nicely. If you're difficult to deal with, you won't get much in return, especially with long lines.
Tell us how Delta manages its standby policy for crew. How do they decide how many to have on standby? Do they pay them overtime? Was there a breakdown in your scheduling system or did they just have enough people on standby? Are the stories on the pilot board about FAs waiting around without assignment true?
Apr 9, 2017, 9:16 am
#19
Join Date: May 2015
Posts: 2,881
Well, here is a complaint from someone who is not an armchair airline executive, but a passenger who has been stranded in DC for three days hoping that on my third trip to the airport tomorrow I might get home. I have been nice to the staff and they have been nice to me - for the most part. But they keep booking me on flights where the delays keep rolling and then they finally cancel the flight because of lack of crew. The gate agents have told me they do not understand why ops are telling them to tell the customers that they are waiting for crew when the agents do not see any flights coming with available crew. Delta will not reimburse for flights purchased on other airlines and will not pay for hotel or meals. You know how much a hotel room in DC costs? I have been to both DCA and BWI by cab and spent over seven hours at each airport. I was finally able to purchase a ticket on SWA that I plan to use tomorrow as I have little faith that the DL flight tomorrow will actually fly. I will be eating the cost of that too.
Tell us how Delta manages its standby policy for crew. How do they decide how many to have on standby? Do they pay them overtime? Was there a breakdown in your scheduling system or did they just have enough people on standby? Are the stories on the pilot board about FAs waiting around without assignment true?
Tell us how Delta manages its standby policy for crew. How do they decide how many to have on standby? Do they pay them overtime? Was there a breakdown in your scheduling system or did they just have enough people on standby? Are the stories on the pilot board about FAs waiting around without assignment true?
Apr 9, 2017, 2:03 pm
#20
Join Date: Jul 2014
Programs: DL DM, DL AMEX Reserve
Posts: 275
How can you even claim that when those in DL's highest published medallion tier CAN'T EVEN GET THROUGH to the diamond medallion line to have an opportunity to even be unfriendly and not nice? The ability to have DL call you back didn't work for me either.
I tend to agree nice people are treated nicely, but how can nice people even get the opportunity when DL can't be reached?
I tend to agree nice people are treated nicely, but how can nice people even get the opportunity when DL can't be reached?
Apr 9, 2017, 6:07 pm
#21
Join Date: Dec 2004
Location: Ireland, UnderH20, AUA, Brooklyn
Programs: Delta Charter KM, DM180, RW, DM, SC, SkyBonus; HH Diamond, IHG Plt Amb, Global Ent, TWIC
Posts: 2,191
How can you even claim that when those in DL's highest published medallion tier CAN'T EVEN GET THROUGH to the diamond medallion line to have an opportunity to even be unfriendly and not nice? The ability to have DL call you back didn't work for me either.
I tend to agree nice people are treated nicely, but how can nice people even get the opportunity when DL can't be reached?
I tend to agree nice people are treated nicely, but how can nice people even get the opportunity when DL can't be reached?
YMMV!!!