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Wife on way back from Europe need Platinum number for Delta

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Wife on way back from Europe need Platinum number for Delta

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Old Mar 31, 2017, 12:16 pm
  #1  
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Join Date: May 2012
Location: PVB Florida
Programs: CP Dividend Miles ,Lifetime Platinum Marriott Rewards, Diamond Hilton
Posts: 55
Wife on way back from Europe need Platinum number for Delta

My wife is in route from Europe to JFK looks like her leg home has been cancelled due to the weather
she is Platinum elite ( maybe even Diamond ) I have been on hold trying to reschedule is there a special elite number someone could email me
that might work better than the general reservation number
Pointsmeister is offline  
Old Mar 31, 2017, 12:23 pm
  #2  
 
Join Date: Aug 2003
Location: MSN
Programs: Delta DM, Bonvoy LT Titanium, Hertz PC
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Use Twitter and follow @Delta and then DM (direct message) them her itinerary and issue. They've always been ridiculously prompt for me with that. I never call anymore.
bergamini is offline  
Old Mar 31, 2017, 12:23 pm
  #3  
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Join Date: Sep 2005
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IIRC, you will be kicked over to the general queue unless you have enter an elite SkyMiles number, no matter which phone number you use.
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Old Mar 31, 2017, 12:28 pm
  #4  
 
Join Date: Apr 2015
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Originally Posted by Pointsmeister
My wife is in route from Europe to JFK looks like her leg home has been cancelled due to the weather
she is Platinum elite ( maybe even Diamond ) I have been on hold trying to reschedule is there a special elite number someone could email me
that might work better than the general reservation number
You need to call the PM line, and you should have the number in your contacts, for just such occasions as this, along with her PM SkyMiles # also linked to your phone, so that the PM line recognizes you.
audidudi is online now  
Old Mar 31, 2017, 12:28 pm
  #5  
 
Join Date: Aug 2011
Location: Atl
Programs: Delta DM 3+MM
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Originally Posted by Pointsmeister
My wife is in route from Europe to JFK looks like her leg home has been cancelled due to the weather
she is Platinum elite ( maybe even Diamond ) I have been on hold trying to reschedule is there a special elite number someone could email me
that might work better than the general reservation number
877-220-6888. Doesn't work if you put in SM# and person not a diamond. Good luck
lking is offline  
Old Mar 31, 2017, 12:32 pm
  #6  
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Join Date: May 2012
Location: PVB Florida
Programs: CP Dividend Miles ,Lifetime Platinum Marriott Rewards, Diamond Hilton
Posts: 55
Originally Posted by lking
877-220-6888. Doesn't work if you put in SM# and person not a diamond. Good luck
Thanks
Pointsmeister is offline  
Old Mar 31, 2017, 12:34 pm
  #7  
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Join Date: May 2012
Location: PVB Florida
Programs: CP Dividend Miles ,Lifetime Platinum Marriott Rewards, Diamond Hilton
Posts: 55
I have her number just not the elite telephone number
who Knew...
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Old Mar 31, 2017, 12:42 pm
  #8  
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Join Date: May 2012
Location: PVB Florida
Programs: CP Dividend Miles ,Lifetime Platinum Marriott Rewards, Diamond Hilton
Posts: 55
Originally Posted by lking
877-220-6888. Doesn't work if you put in SM# and person not a diamond. Good luck
This worked out great thanks again!!
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Old Mar 31, 2017, 1:07 pm
  #9  
TTT
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Join Date: Nov 2004
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FYI - you can call 800-221-1212 and enter the SkyMiles number for the traveler to be routed to the correct desk.

Also, if you call from a phone number that Delta has in the traveler's profile it will route to the correct desk.
TTT is offline  


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