Three Cheers for @Delta
Mar 9, 17, 8:24 am
#1
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Three Cheers for @Delta
Just a little positivity to start the day. Was on the short hop LAN-DTW connecting to DCA yesterday. Had a tight connection anyway, then a maintenance issue after pushback + dealing with 55mph+ winds we were running late enough that when I landed I was almost certain to miss my DC flight (after taking some crazy route over Canada I've never seen before). I tweeted @Delta that I was almost certain to miss the DC flight as I had 15 to scheduled departure, probably 5 minutes realistically to get from Mid C to Mid A concourse, so I asked to be backed up on the next flight to DC (which meant missing a customer dinner). Not only did they protect me they alerted the Elite Services team, got picked up plane side and delivered to my waiting plane to DCA. Not expected, but definitely much appreciated.
Mar 9, 17, 8:39 am
#4
In memoriam, FlyerTalk Evangelist
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Originally Posted by pbj
The ever sought after luggage tug.
THAT would be COOOOOOL!
Mar 9, 17, 11:35 am
#6
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I contacted @Delta from the air yesterday when I noticed on the app that arrival into SEA was delayed and I'd been protected on a later flight SEA-SFO. Seats were under gate control, but @Delta assigned a seat for me, and later also was able to put me back on my original flight in case we made up time in the air (the system had automatically removed me from it).
Didn't get the Porsche transfer
but did make the original connection ^
Didn't get the Porsche transfer
but did make the original connection ^
Mar 9, 17, 11:48 am
#7
In memoriam, FlyerTalk Evangelist
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Originally Posted by Zorak
I'd been protected on a later flight SEA-SFO.
Mar 9, 17, 1:31 pm
#8
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Is there any way to contact @delta through email? Text message? There are numerous reasons people specifically don't want a presence on "social media" such as twitter, Facebook, instagram, snapchat, etc.
Mar 9, 17, 1:34 pm
#9
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I don't have much social media presence.. My twitter account is used explicitly for contacting Delta. It's just some random user name, strong password and no personal info tied to it. When I contact them via Direct Message I just include my conf # and they take care of whatever I need.
Mar 9, 17, 1:41 pm
#10
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Originally Posted by jimrpa
Is there any way to contact @delta through email? Text message? There are numerous reasons people specifically don't want a presence on "social media" such as twitter, Facebook, instagram, snapchat, etc.
You can send email to [email protected] but if you need something done quickly from the air, I think Twitter is pretty much the only way.
I can appreciate why people might want to avoid a social media account, but as adequately discussed in previous threads, there are plenty of workarounds for creating a one-off or burner email account that forwards into your default email account, or using "plussed" addressing if your email provider supports it (and then you don't even have to create an additional account).
If none of those are appealing, that's your choice of course.
Originally Posted by jimrpa
Is there a way to reach these people without using twitter? Perhaps a phone number or an e-mail address?
Originally Posted by jimrpa
Wouldn't it make sense to integrate on-line chat and @DeltaAssist so that people wouldn't have to go through Twitter? Also, they should have an option on the home page to go directly to online chat, rather than waiting for the box to randomly pop up.
Originally Posted by jimrpa
Is it possible to access @DeltaAssist if you don't have a Twitter account? Can they be emailed or reached through some other mechanism that doesn't require creating an account? Or is there a way to use Twitter without an account?
Originally Posted by jimrpa
Has anyone figured out how to use the Delta twitter service without having to subscribe to twitter?
Mar 9, 17, 1:48 pm
#12
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Originally Posted by Zorak
I guess this is the FT version of HUCA
I can appreciate why people might want to avoid a social media account, but as adequately discussed in previous threads, there are plenty of workarounds for creating a one-off or burner email account that forwards into your default email account, or using "plussed" addressing if your email provider supports it (and then you don't even have to create an additional account).
If none of those are appealing, that's your choice of course.
I can appreciate why people might want to avoid a social media account, but as adequately discussed in previous threads, there are plenty of workarounds for creating a one-off or burner email account that forwards into your default email account, or using "plussed" addressing if your email provider supports it (and then you don't even have to create an additional account).
If none of those are appealing, that's your choice of course.
I don't get how twitter is any different than FT. Within 2 minutes I can make a fairly strong case I know who JimRPA is based on his FT profile guessing, title, education, etc...
Mar 9, 17, 2:11 pm
#13
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Originally Posted by jimrpa
Is there any way to contact @delta through email? Text message? There are numerous reasons people specifically don't want a presence on "social media" such as twitter, Facebook, instagram, snapchat, etc.
Why are you willing to join and post on Flyertalk, but not create a dummy twitter account solely to contact Delta?
If you're not willing to do so, you can't contact them on twitter. Similarly, you can't email them without an email address, and you can't send them a hand-written letter if you're morally opposed to pens and pencils.
Mar 9, 17, 2:48 pm
#14
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In an attempt to respond constructively I will point out the way Twitter works (including the fact that you can do a lot of it over SMS even if you don't have a Twitter client) makes it well-suited for low-bandwidth, high-latency situations (like being on a plane) where being able to communicate asynchronously is desirable.
I will point out the way Twitter works (including the fact that you can do a lot of it over SMS even if you don't have a Twitter client) makes it well-suited for low-bandwidth, high-latency situations (like being on a plane) where being able to communicate asynchronously is desirable.
Mar 9, 17, 6:26 pm
#15
Join Date: Jul 2015
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Originally Posted by pbj
I don't have much social media presence.. My twitter account is used explicitly for contacting Delta. It's just some random user name, strong password and no personal info tied to it. When I contact them via Direct Message I just include my conf # and they take care of whatever I need.
