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Passport Information "Not Yet Verified" in MyProfile

Passport Information "Not Yet Verified" in MyProfile

Old Mar 6, 17, 3:36 pm
  #1  
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Passport Information "Not Yet Verified" in MyProfile

I've read the other threads about passport info but didn't see this specific item. When I view MyProfile I see Passport Information "Not yet verified" and the alert box states "Verify your passport for future use by checking in at a Delta kiosk.". So far this year I've had 2 INTL trips where I've scanned my passport at a kiosk. What does it take to have a passport verified? Or does it really matter?
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Old Mar 6, 17, 3:43 pm
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Tom, GREAT question and one I asked myself two weeks ago. I'm not sure this will answer your question but this is what I did.

I had the same message two weeks ago and i traveled DCA-ATL-JNB and just got back today, actually. Two weeks ago I took a day trip to/from Chicago and took my passport on that trip just for the purpose of scanning it at a kiosk. The DL ticket agent looked confused when I told her about the msg on DL.com but she did scan my PP and it saved to my profile. I WAS, then, able to use my mobile BP for DCA-ATL-JNB last week but was not able to use the mobile BP on the return. So I'm not sure if she just verified my PP for just the one trip or whether I'll be able to use it in the future. Perhaps others can answer that. I also note that I have not seen that msg in my profile since then.

Looking forward to other replies and thanks for posing the question.
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Old Mar 6, 17, 6:46 pm
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I also have this message despite traveling internationally on DL or affiliates quite often.
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Old Mar 6, 17, 6:58 pm
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I seem to recall there was a specific menu in the kiosk to verify your passport. Just using your passport to lookup your itinerary does not do it.
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Old Mar 6, 17, 7:35 pm
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Originally Posted by LBJ
I seem to recall there was a specific menu in the kiosk to verify your passport. Just using your passport to lookup your itinerary does not do it.
Shoot, I just did this recently but don't remember the particulars. I think I did it at one of the self-service kiosks airside during a connection. But my profile now says "verified" for the passport info where it previously did not.
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Old Mar 6, 17, 7:44 pm
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Originally Posted by LBJ
I seem to recall there was a specific menu in the kiosk to verify your passport. Just using your passport to lookup your itinerary does not do it.
Thanks! Next time I check-in I'll look for that option.
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Old Mar 6, 17, 7:56 pm
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Mine says that too, and I thought I'd previously done the 'verify' at a kiosk at some point. Will have to try again on my next trip.
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Old Mar 6, 17, 7:59 pm
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Both mine and my wife's also. We'll try again in 2 weeks.
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Old Mar 6, 17, 8:05 pm
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I just helped a customer checkin at a kiosk this week. After swiping the passport, the screen asked if you want to save your passport info to your SkyMiles profile. It's a screen that you can't miss or skip, so if you didn't have it, then I don't know what to tell ya.
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Old Mar 6, 17, 8:13 pm
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Originally Posted by Widgets
I just helped a customer checkin at a kiosk this week. After swiping the passport, the screen asked if you want to save your passport info to your SkyMiles profile. It's a screen that you can't miss or skip, so if you didn't have it, then I don't know what to tell ya.
I probably just selected NO thinking why do I want to save my info when it is already in my profile!

Will definitely pay attention next time.
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Old Mar 6, 17, 8:21 pm
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Originally Posted by Widgets
I just helped a customer checkin at a kiosk this week. After swiping the passport, the screen asked if you want to save your passport info to your SkyMiles profile. It's a screen that you can't miss or skip, so if you didn't have it, then I don't know what to tell ya.
Our passport info is in our profiles but there's a message in red "Not Yet Verified". These aren't new passports and have been used on DL Int'l on Revenue, Award and NRSA travel.
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Old Mar 6, 17, 8:21 pm
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After I checked in once (with a Redcoat, if it makes a difference) for an international flight, my passport info started showing as verified in my account.
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Old Mar 6, 17, 9:51 pm
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I think the system wants the traveler to verify a passport at the airport, regardless of whether the info is in your Delta account. There are multiple checks to ensure that someone doesn't board an international flight without the required documents. In a similar redundancy, you have to show your passport as you board an international flight even though you have already verified it at a kiosk during check-in.

Some years ago I was on a DTW to Europe flight where during the boarding process a passenger realized she had lost her passport somewhere in the airport. She had used it to check in and then lost it. Her problem was discovered at the beginning of boarding because she and her husband were in J, so everyone saw her frantically searching around the boarding area. She hadn't found it by the end of boarding, so she and her husband remained at DTW as the flight departed. That episode convinced me of the necessity of the multiple passport checks.
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Old Mar 6, 17, 10:03 pm
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Originally Posted by CarmenOM
I think the system wants the traveler to verify a passport at the airport, regardless of whether the info is in your Delta account.
Is that 100% equivalent though?

I can believe that, if you don't have verified passport info in your Delta account, you will always be asked to verify at the airport, which manifests as not being able to check in online or obtain an electronic boarding pass.

But if you DO have verified passport info in your profile, can you then at least sometimes (randomly, or a few times until they want to re-verify it periodically?) print your own BP or use an electronic BP? Or do you still have to check in with a gate agent at least before boarding?
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Old Mar 7, 17, 2:41 am
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I go back and forth between Asia and the US at least once a month. It never made a difference, but after my 12th trip or so it just showed up as "verified". Never impeded my travels before or after, so don't be alarmed if it makes no practical difference.
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