Passport Information "Not Yet Verified" in MyProfile
Oct 31, 18, 11:01 am
#31
Join Date: Sep 2012
Location: NYC
Programs: DL DM; Marriott Ambasador Elite
Posts: 616
I’ve always had this issue, and am never able to use OLCI for international flights. Delta explained to me that this is the case for anyone with my particular name (I have an extremely common Scandanavian first name/last name combination), and it is true for many other names.
The trick is to scan your passport at one of the self-service kiosks upon arrival at the airport. In my experience, that results in printed boarding passes marked “DOCS OK” every time. It isn’t that big of a deal.
The trick is to scan your passport at one of the self-service kiosks upon arrival at the airport. In my experience, that results in printed boarding passes marked “DOCS OK” every time. It isn’t that big of a deal.
Oct 31, 18, 11:01 am
#32
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,982
In my experience getting your passport verified doesn't do anything for you. They'll still ask to see it, especially ex-US to the EU.
Oct 31, 18, 11:05 am
#33
Join Date: Sep 2012
Location: NYC
Programs: DL DM; Marriott Ambasador Elite
Posts: 616
Apologies for repeating myself, but in my experience and my wife’s experience, scanning your passport at a self-service kiosk results in boarding passes marked “DOCS OK,” which simplifies the brooding process. Having a “verify docs” boarding pass can result in having to see a gate agent prior to boarding, which in some cases has caused me to miss my boarding zone altogether.
Oct 31, 18, 11:28 am
#34
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
I did this the last time I was at DFW and my uber was taking forever. I'm still showing up as NOT YET VERIFIED in my profile.
Oct 31, 18, 11:31 am
#35
Join Date: Sep 2012
Location: NYC
Programs: DL DM; Marriott Ambasador Elite
Posts: 616
I didn’t say it will fix the issue in your profile - in my experience there is often nothing you can do about that (see my post prior to the one you quoted). However, printing a specific boarding pass using this method avoids being pulled out of line at the gate to see the GA.
Oct 31, 18, 11:42 am
#36
Join Date: Aug 2007
Programs: Delta PM, SPG, Hertz Presidents Circle, IHG Ambassador, CLEAR/Global Entry
Posts: 222
Just FYI... After years of getting the dreaded "SSSS" printed on all my international flights BPs, i finally got TSA Pre-Check and subsequently Global Entry. Ever since then I have not had "SSSS" pop-up on my BPs and my SM account has shown my passport info as 'Verified by Delta". However, I am still not able to check-in online for International Flights and just check-in at the kiosk and then head to the bag dump where they verify my docs. Hope this helps...
Oct 31, 18, 11:52 am
#37
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
I didn’t say it will fix the issue in your profile - in my experience there is often nothing you can do about that (see my post prior to the one you quoted). However, printing a specific boarding pass using this method avoids being pulled out of line at the gate to see the GA.
Oct 31, 18, 11:55 am
#38
Join Date: Feb 2010
Posts: 100
I don't have a problem handing them my passport , but not being verified will not allow me to print a boarding pass online.
Oct 31, 18, 12:00 pm
#39
Join Date: Feb 2015
Location: SFO/TPA
Programs: DL PM
Posts: 199
I didn’t say it will fix the issue in your profile - in my experience there is often nothing you can do about that (see my post prior to the one you quoted). However, printing a specific boarding pass using this method avoids being pulled out of line at the gate to see the GA.
Oct 31, 18, 12:18 pm
#40
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,982
Apologies for repeating myself, but in my experience and my wife’s experience, scanning your passport at a self-service kiosk results in boarding passes marked “DOCS OK,” which simplifies the brooding process. Having a “verify docs” boarding pass can result in having to see a gate agent prior to boarding, which in some cases has caused me to miss my boarding zone altogether.
Oct 31, 18, 1:06 pm
#41
Join Date: Sep 2012
Location: NYC
Programs: DL DM; Marriott Ambasador Elite
Posts: 616
Yes, if you scan when you get there for that particular flight. But doing it once does not fix it in the future. You will still have to show it to the gate agent unless you have scanned it at the kiosk for that particular flight. It's either-or. I always just scan it at the gate.
Oct 31, 18, 1:14 pm
#42
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,982
Oct 31, 18, 1:33 pm
#43
Join Date: Jun 2009
Location: Somewhere
Programs: Delta Plat
Posts: 3,301
It took about 5 international trips before mines showed verified. The last time it didn't show as verified the GA actually called me name saying she needed to verify visa info on my passport. But I was flying to a country that didn't require a visa and she was also stumped.
Oct 31, 18, 1:37 pm
#44
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,982
It took about 5 international trips before mines showed verified. The last time it didn't show as verified the GA actually called me name saying she needed to verify visa info on my passport. But I was flying to a country that didn't require a visa and she was also stumped.
With United you can scan it on your phone and never have to show it again.
Oct 31, 18, 1:39 pm
#45
Join Date: Sep 2012
Location: NYC
Programs: DL DM; Marriott Ambasador Elite
Posts: 616
Because otherwise you have to wait in line to see the GA prior to boarding, which can take a while, or risk getting pulled from the boarding line. Neither is an issue if you scan your passport at a kiosk.
