Where can I see if an RUC has been applied?
Mar 1, 2017, 11:22 am
#1
Original Poster
Join Date: Jan 2007
Programs: Delta PM
Posts: 216
Where can I see if an RUC has been applied?
Hello,
First time trying to use RUC's and have been wait-listed JFK-LAS-JFK. I took a quick search but couldn't find - is there anywhere I can see in my account (or elsewhere) that the RUC's have been applied? They still appear in my wallet.
As an aside, how have people done on this route for upgrades? trip still 2 months out and chances look slim...
Thanks!
First time trying to use RUC's and have been wait-listed JFK-LAS-JFK. I took a quick search but couldn't find - is there anywhere I can see in my account (or elsewhere) that the RUC's have been applied? They still appear in my wallet.
As an aside, how have people done on this route for upgrades? trip still 2 months out and chances look slim...
Thanks!
Mar 1, 2017, 11:26 am
#2
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,630
Hello,
First time trying to use RUC's and have been wait-listed JFK-LAS-JFK. I took a quick search but couldn't find - is there anywhere I can see in my account (or elsewhere) that the RUC's have been applied? They still appear in my wallet.
As an aside, how have people done on this route for upgrades? trip still 2 months out and chances look slim...
Thanks!
First time trying to use RUC's and have been wait-listed JFK-LAS-JFK. I took a quick search but couldn't find - is there anywhere I can see in my account (or elsewhere) that the RUC's have been applied? They still appear in my wallet.
As an aside, how have people done on this route for upgrades? trip still 2 months out and chances look slim...
Thanks!
Mar 1, 2017, 11:29 am
#3
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,234
Should appear in your reservation at delta.com. Under MANAGE COMPLIMENTARY UPGRADES, it should say UPGRADE STATUS: UPGRADE WAILISTED The status of the RUC's will change to used if and when they are used. Usually takes a day or so. They won't show used unless the upgrade clears
Mar 1, 2017, 11:29 am
#4
Original Poster
Join Date: Jan 2007
Programs: Delta PM
Posts: 216
Mar 1, 2017, 11:30 am
#5
Original Poster
Join Date: Jan 2007
Programs: Delta PM
Posts: 216
Should appear in your reservation at delta.com. Under MANAGE COMPLIMENTARY UPGRADES, it should say UPGRADE STATUS: UPGRADE WAILISTED The status of the RUC's will change to used if and when they are used. Usually takes a day or so. They won't show used unless the upgrade clears
Mar 1, 2017, 11:34 am
#6
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, 1MM
Posts: 3,784
Hello,
First time trying to use RUC's and have been wait-listed JFK-LAS-JFK. I took a quick search but couldn't find - is there anywhere I can see in my account (or elsewhere) that the RUC's have been applied? They still appear in my wallet.
As an aside, how have people done on this route for upgrades? trip still 2 months out and chances look slim...
Thanks!
First time trying to use RUC's and have been wait-listed JFK-LAS-JFK. I took a quick search but couldn't find - is there anywhere I can see in my account (or elsewhere) that the RUC's have been applied? They still appear in my wallet.
As an aside, how have people done on this route for upgrades? trip still 2 months out and chances look slim...
Thanks!
Last edited by CarmenOM; Mar 1, 2017 at 11:35 am Reason: Clearly everyone was writing at once.
Mar 1, 2017, 11:36 am
#7
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Hello,
First time trying to use RUC's and have been wait-listed JFK-LAS-JFK. I took a quick search but couldn't find - is there anywhere I can see in my account (or elsewhere) that the RUC's have been applied? They still appear in my wallet.
As an aside, how have people done on this route for upgrades? trip still 2 months out and chances look slim...
Thanks!
First time trying to use RUC's and have been wait-listed JFK-LAS-JFK. I took a quick search but couldn't find - is there anywhere I can see in my account (or elsewhere) that the RUC's have been applied? They still appear in my wallet.
As an aside, how have people done on this route for upgrades? trip still 2 months out and chances look slim...
Thanks!
While the RUC process is almost entirely opaque, there are a couple of "hints" of a correctly applied waitlist.
1) When viewing a waitlisted segment on the DL.com web site (not the app), there will be two seat maps for the same flight. The first seat map shows the coach seat you are currently in, and the second seat map for the same flight says "you may not select seats for this flight" or something like that. This second seat map corresponds to a part of the waitlist process, and indicates that at least one step of the multi-step process to add an RUC waitlist was actually done. Unfortunately, this does NOT indicate that the other manual steps of the RUC waitlist process were successfully completed by the agent.
2) Assuming the waitlist does not clear prior to check-in, the second hint is the upgrade waitlist. If the RUC waitlist request was coded correctly, you should show up at or very near the top of the upgrade waitlist that you can see on DL.com or the app. If you find yourself at your "usual" spot on the upgrade waitlist, this is a clue that the RUC waitlist request was not coded correctly.
3) The RUC is a form of "payment". Until the RUC clears, it remains "unused" so a waitlisted RUC will still show in your wallet as "open".
Mar 1, 2017, 12:51 pm
#8
Join Date: Dec 2002
Location: Twin Cities, Minnesota, USA
Programs: Delta DM / 1M, IHG Plat, HH Gold, Marriott Titanium, Hertz PC, Emerald Club Exec
Posts: 500
I have an itinerary tomorrow that has domestic and international segments. All of the intl segments have cleared. One of the domestic segments has not. It does not have duplicate seat maps. Other segments did have duplicate seat maps. When I called to inquire, I was informed that the GUC was applied correctly. The reservation says:
MANAGE COMPLIMENTARY UPGRADES
Upgrade Status: Upgrade Waitlisted
When I check in later tonight or tomorrow, I'll see how this goes. Hopefully it all works out just fine.
MANAGE COMPLIMENTARY UPGRADES
Upgrade Status: Upgrade Waitlisted
When I check in later tonight or tomorrow, I'll see how this goes. Hopefully it all works out just fine.
Mar 1, 2017, 1:15 pm
#9
Join Date: Sep 2013
Location: SFO/DTW
Programs: DL PM 0.5MM, Hyatt Globalist, HHonors Gold, SPG Plat, Marriott Gold, Avis PC, National EE, Hertz PC
Posts: 1,988
Hello,
First time trying to use RUC's and have been wait-listed JFK-LAS-JFK. I took a quick search but couldn't find - is there anywhere I can see in my account (or elsewhere) that the RUC's have been applied? They still appear in my wallet.
As an aside, how have people done on this route for upgrades? trip still 2 months out and chances look slim...
Thanks!
First time trying to use RUC's and have been wait-listed JFK-LAS-JFK. I took a quick search but couldn't find - is there anywhere I can see in my account (or elsewhere) that the RUC's have been applied? They still appear in my wallet.
As an aside, how have people done on this route for upgrades? trip still 2 months out and chances look slim...
Thanks!
JFK-LAS - One time I flew it, first flew out with only 6 of us in first. Y was pretty empty too.
Mar 1, 2017, 2:32 pm
#10
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,748
Unfortunately, there is no way to tell for sure if a waitlist RUC is correctly applied. The only way to tell is when the RUC actually clears and your flight is booked as RP class.
While the RUC process is almost entirely opaque, there are a couple of "hints" of a correctly applied waitlist.
1) When viewing a waitlisted segment on the DL.com web site (not the app), there will be two seat maps for the same flight. The first seat map shows the coach seat you are currently in, and the second seat map for the same flight says "you may not select seats for this flight" or something like that. This second seat map corresponds to a part of the waitlist process, and indicates that at least one step of the multi-step process to add an RUC waitlist was actually done. Unfortunately, this does NOT indicate that the other manual steps of the RUC waitlist process were successfully completed by the agent.
2) Assuming the waitlist does not clear prior to check-in, the second hint is the upgrade waitlist. If the RUC waitlist request was coded correctly, you should show up at or very near the top of the upgrade waitlist that you can see on DL.com or the app. If you find yourself at your "usual" spot on the upgrade waitlist, this is a clue that the RUC waitlist request was not coded correctly.
3) The RUC is a form of "payment". Until the RUC clears, it remains "unused" so a waitlisted RUC will still show in your wallet as "open".
While the RUC process is almost entirely opaque, there are a couple of "hints" of a correctly applied waitlist.
1) When viewing a waitlisted segment on the DL.com web site (not the app), there will be two seat maps for the same flight. The first seat map shows the coach seat you are currently in, and the second seat map for the same flight says "you may not select seats for this flight" or something like that. This second seat map corresponds to a part of the waitlist process, and indicates that at least one step of the multi-step process to add an RUC waitlist was actually done. Unfortunately, this does NOT indicate that the other manual steps of the RUC waitlist process were successfully completed by the agent.
2) Assuming the waitlist does not clear prior to check-in, the second hint is the upgrade waitlist. If the RUC waitlist request was coded correctly, you should show up at or very near the top of the upgrade waitlist that you can see on DL.com or the app. If you find yourself at your "usual" spot on the upgrade waitlist, this is a clue that the RUC waitlist request was not coded correctly.
3) The RUC is a form of "payment". Until the RUC clears, it remains "unused" so a waitlisted RUC will still show in your wallet as "open".
Mar 1, 2017, 3:14 pm
#11
Join Date: Apr 2016
Location: PDX
Programs: DL DM MM Marriott Plat Hertz PC
Posts: 225
I am waitlisted PDX/MSP and MSP/PDX middle of March and both flights are showing two seat maps where one won't allow seat changes. These are RUCs so not sure if they are different from GUCs for the UG process.
Mar 1, 2017, 3:40 pm
#12
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,748
I just thought it strange but the IT issue should be the same regardless of using an RUC or GUC.
Mar 1, 2017, 7:54 pm
#13
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,925
It is possible for the duplicate seat map not to appear even when the upgrade request is correctly applied (I have cleared upgrades on itineraries in this condition before). So while the duplicate seatmap is a pretty reliable positive indication, its absence is not a guarantee that something is wrong.
It would be great if DL made this (well, everything about using certificates) simpler and more transparent, but I'm not holding my breath...
It would be great if DL made this (well, everything about using certificates) simpler and more transparent, but I'm not holding my breath...
Mar 1, 2017, 8:55 pm
#14
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Diamond, DL Diamond and 1MM
Posts: 3,610
It is possible for the duplicate seat map not to appear even when the upgrade request is correctly applied (I have cleared upgrades on itineraries in this condition before). So while the duplicate seatmap is a pretty reliable positive indication, its absence is not a guarantee that something is wrong.