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Old Feb 6, 2017, 1:58 pm
  #1  
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Delta Assist and JWDs
Is there any way to give a JWD certificate to a Delta Assist agent?
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Old Feb 6, 2017, 2:17 pm
  #2  
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Originally Posted by DL-Don
Is there any way to give a JWD certificate to a Delta Assist agent?
Just give them the cert number. It's all they need.
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Old Feb 6, 2017, 2:22 pm
  #3  
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Originally Posted by flyerCO
Just give them the cert number. It's all they need.
May be fun tracking the agent down since my conversation with him/her had to stop due to taking off and not being back on line for 8+ hours.
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Old Feb 6, 2017, 2:36 pm
  #4  
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They usually "sign" their messages with their initials, so you could try to say "can you give this to XX" to whoever picks up your message. No idea how many people work that desk but it looks like I've gotten at least a dozen or so different initials in different interactions. Hopefully they're all unique identifiers.
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Old Feb 6, 2017, 2:43 pm
  #5  
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Well, I replied to one of his/her messages and another agent said they would forward it on. Hope it gets to the right agent.
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Old Feb 6, 2017, 2:48 pm
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Originally Posted by bgriff
... Hopefully they're all unique identifiers.
I doubt they are unique, but surely they have a CRM on their back-end that tracks who sent what.
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