DiamondInTheRough

Fortunately for me MSP is my final destination. I lucked out during August outage by having my flight on Delta connections and it looks like I will be OK with this one.

You also have double whammy at MSP, given that F sky club is undergoing renovations and thus people avoid it and go to C instead.

pvn

MEM skyclub is slightly busier than normal but not anything crazy. flights are mostly on time, a few minor (<30min) delays.

Orange County Commuter

Unfortunately for him the chaos he created started 24 hours BEFORE Delta's did!

But any port in a storm I guess.

SS255

The protesters were in the street on the departure level on the approach to the airport, so vehicles could not get through. There was a period of time in which they sat at a dead stop for 30 minutes. I was on the phone with him as they were getting close. I had to coach him on how to cut through the T-1 parking lot so that he could hoof it the remainder of the way to T-5.

By this time it was about 10 minutes before his originally scheduled departure. I was not yet aware of the DL outage, but I told him that if vehicles could not get into LAX, that meant that airline and airport employees could not, either, and his flight may be delayed. It was only a little while later when I got home and logged into FT that I was able to confirm the outage.

gooselee

Now how in the world would you know what's good for me or not?

javabytes

This is precisely why I left my career in IT management. IT has become commoditized. People take for granted that these things should just work. Then it becomes all about focusing on how quickly and especially cheaply it can be done.

I found it getting harder and harder to obtain funding for equipment or people necessary to run a quality operation. To give a specific example (from a company that billed itself as a cutting edge Cloud Software organization), despite practically begging for resources to address aging and ill-designed network infrastructure, I was denied budget repeatedly. The warning signs were there. The risks were made known. The answer was no.

Then one day the core switch blew in a good sized office, and there was nobody and no equipment within 1,500 miles available to fix it. I had to send a network engineer home at 2pm to pack his bags and catch a dinnertime flight across the country with a 5 year old switch as a carry-on. I got torn a new a-hole because what I had been telling them for almost two years had finally happened. I finally had grudging agreement to replace the equipment - in that office only - and find a company to outsource a resource who would only be available for emergencies.

Just one example, but there were many, and not limited to the organizations I worked for. Cost cutting, outsourcing, etc. are industry trends. I couldn't find a way to win at that game. I had to get out.

As the saying goes, the ways it can be done are fast, well, and cheap... pick two. All too often, fast and cheap wins, with potentially disastrous consequences. Then when those things happen, there's a rush to hand it around the necks of IT - sometimes justified, sometimes not. You get what you pay for.

WQITBQIT. (Want Quality IT, Buy Quality IT.)

Flaneurs

+1 @:-)

Zorak

text message from Delta:

followed by an email:

I also submitted a taxi receipt via the website, will see if they reimburse that.

StayingHomeIsBetter

A quick Google search would suggest that the airline industry, collectively, is falling on it feckless face when it comes to IT issues. Major system-wide FUBARs include:

• Delta - January 29, 2017
• United - January 23, 2017
• Air Canada - January 17, 2017
• United - October 13, 2016
• Delta - August 8, 2016
• Southwest - July 20 - 23/2016
• Jet Blue - January 16, 2016
• American - September 17, 2015
• Southwest - October 11, 2015
• United - July 8, 2015
• United - November 15, 2012

These are only the major issues, resulting in significant numbers of delayed and cancelled flights. This does not reflect major website issues hampering ticket purchases, check-in etc. Info on these can be found by going to downdetector.com and searching each airline for past problems.

With airlines making money hand-over-foot, perhaps it is time to devote additional resources to attending to IT inadequacies. Empirical evidence would suggest that this is not happening.


Someone, in another post, asked what this would accomplish. The CEO sets the course, established the priorities, and defines the culture of the organization. Despite Ed's public statements when each FUBAR occurs, one has to wonder how much priority he is giving to addressing IT inadequacies. Someone must be held accountable. Is anyone?

Perhaps... but CEOs cannot control the weather. They can, however, control IT system budgets and priorities. You are making and apples and oranges comparison. The customer deserves service reliability greater than what is being provided.

Zorak

My MQMs from yesterday's delayed flight have posted ^

How are hold times today, anyone know? I have something non-urgent to call about, will wait until later in the week if they are still slammed.

dldmfll

I wonder if for those caught up in this mess there will be compensation if they were on the ground for more than 3 hours not able to get off the plane?

PV_Premier

someone reported on this thread earlier this morning being quoted a hold time of 59-100m as a PM.

my dad went through ATL this morning and said it was still pretty chaotic there and his flight ATL-DFW was delayed waiting for an inbound crew who was supposed to be there as of last night already.

i would wait until at least tomorrow if non-urgent. ymmv.

I would hope the DOT wouldn't give DL a pass on this tarmac delay requirement for this issue.

TTT

^

Don't forget, though, that the DOT tarmac delay rule only stipulates a fine for the carrier and not compensation for the passenger.

audidudi

I got through instantly about two hours ago to the DM line!

drminn

But apples and oranges are the same from a purely financial point of view - they both cost money. And there is the possibility that they are willing to risk (pay for, reserve for (?!)) another fruit, be it an east coast snow storm or a broken band aide on the IT system.