Is this worth calling over?
 

I have an upcoming trip JFK -> LHR with husband and 2 boys. I booked on the phone in order to get the international discount for the kids' seats and purchased economy comfort seats.

While I have the receipt for the economy comfort purchase in my email, and see us assigned to the correct seats in economy comfort, for some reason I'm getting ads pushing a (free) upgrade to economy comfort. My trip is also not listed as sky priority, whereas my other upcoming trips that are sky priority are correctly flagged.

Now I'm not sure how much all of this matters. We're in the correct seats, we'll get better than sky priority boarding anyway unless delta changes it's policy as we'll be installing car seats.

But I worry that this is not ticketed correctly and will get messed up if there is some sort of change. Should I call? Should I just try to automatically process the 'free' upgrade to economy comfort on the website? Am I just worrying over nothing?

On International flights to Europe, Comfort+ still works the "old" way - assigned at booking without an upgrade wait list or different fare class. That could be causing weird IT issues as they update the web site. I know I've seen ads to upgrade to Comfort+ for $0 inappropriately on both the app and web site, sometimes even after an upgrade certificate to business class has been applied, so I wouldn't worry about that aspect of it.

I'd recommend watching the trip closely to make sure your seat assignments stick - as these routes too transition to upgrade processing, your tickets should automatically get updated without any action on your part, but it never hurts to be vigilant. I recommend once a week until departure or so, ideally on mondays after the weekend schedule changes have processed.

Note that Comfort+ paid seats come with zone Sky boarding, but not other SkyPriority services (priority checkin/security lines/customer support). That could explain the lack of a tag on the reservation. If you have an elite level and expected SkyPriority access based on that, make sure your frequent flier number and status are properly reflected in the reservation. Otherwise, your boarding passes should print with SKY zone, but will not reflect SkyPriority and you should expect to use the general checkin and security lanes.

Ah. that makes sense, thanks for clarifying (and the tip about checking on mondays).

I don't fly Delta but United constantly pushes me to purchase Economy Plus when I already have it or when I am logged in with my account which gives me Economy Plus for free (I have Platinum level)
Go figure out. I want to think that they just have a lousy IT team vs trying to cheat me out of paying extra on something that I know I am getting for free.

Similarly, I can comment on American. When I check-in, it offers me priority boarding for a fee. But I've never seen it offer me Main Cabin Extra (C+) when I'm already booked in it.