Delta Compensation Definitive Thread
May 23, 2011, 10:39 pm
#365
Join Date: Mar 2003
Location: The Dakotas
Posts: 608
Had a 27 hour delay once due to mechanical in CUN (waited overnight for a new tire to be flown in). DL provided rooms and meals at an all inclusive resort (alas not on the ocean). No compensation was offered but some passengers asked and then word spread that they were handing out $100 vouchers. I submitted a survey form sent to me about the experience and gave DL a few positives but also some negatives about how the delay was handled and several weeks later received an apology letter along with a $250 E-Cert. I am not sure if my PE status was a factor in the additional compensation I received.
May 23, 2011, 10:45 pm
#366
Join Date: Dec 2009
Location: ROC
Programs: Anything CC gives me
Posts: 1,118
I just saw in this thread: Voluntary Bump Compensation Mistake? that someone was offered USD400 for a VOLUNTARY bump only to be retracted due to volunteer no longer needed. And yet a passenger-uncontrollable, mechanical, 24-hr delay was only offered USD200. This just doesn't seem right...
May 23, 2011, 11:40 pm
#367
Join Date: Aug 2010
Programs: DL DM; Hertz Gold PC
Posts: 267
I just saw in this thread: Voluntary Bump Compensation Mistake? that someone was offered USD400 for a VOLUNTARY bump only to be retracted due to volunteer no longer needed. And yet a passenger-uncontrollable, mechanical, 24-hr delay was only offered USD200. This just doesn't seem right...
IDBs are under the carrier control, most of them happen because of overbooking. Therefore government regulators require a lot of paperworks for every IDB case + $$$ compensation. That's why most of the airlines are so generous in VDB compensation.
Mechanical (as well as weather by the way) is a completely different case. Any significant penalty or compensation in these cases would provoke carriers to "cut the corners" in mechanical, which are, in 99%, safety issues.
May 24, 2011, 10:44 am
#370
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,158
$200 seems low for a tpac in my book when a MX causes a 24hr delay. I'd say take the voucher and also submit a complaint online or call post flight recovery and ask for more.
May 24, 2011, 4:48 pm
#371
Join Date: Feb 2010
Location: KHPN
Programs: Delta Sky Miles
Posts: 133
Sounds low, I was at ATL once and they were offering $400 and a hotel on a CRJ flight due to weight and balance for people to wait until the next day when according to the rules they are not required to provide comp. for IVD due to weight and balance on small aircraft.
Jun 6, 2011, 8:21 am
#372
Join Date: Sep 2008
Programs: UA 1K, Marriott Gold, Hilton Gold, Starwood Gold
Posts: 951
45 minute delay (traffic) and no AC on outbound and 2 hour delay (mechanical) on return - neither delay resulted in water being offered (especially bad on the first delay with no AC). What should I ask for as compensation?
I have no skyteam status...
I have no skyteam status...
Last edited by 100% Green; Jun 6, 2011 at 8:28 am
Aug 26, 2011, 8:47 pm
#373
Join Date: Apr 2011
Posts: 1
Compensation for Delayed Bag on TATL flight?
New to this forum (few weeks) and new to Delta (about 1 year & currently Delta Platinum) - please forgive me if my post is a bit rambling. I flew business class from BOM - AMS - MSP and checked 1 medium sized bag in BOM. Bag did not arrive in MSP (had the usual yellow Sky Priority tag). Reported to the MSP Delta counter - the whole thing was handled cursorily and they were not sure why it was not loaded in AMS despite the bag arriving correctly on the previous connection, 4 hrs earlier. Delta delivered the bag to my house, 48 hrs later.
Do folks see any advantage of Sky Priority Tags on luggage (? more sure luggage delivery) or is it just a feel good marketing gimmick?
Are there some rules about how this is normally handled? Is it fair to expect some kind of compensation for the inordinate delay in returning the baggage and inconvenience or is this part of “grin and bear it” cost of flying?
How does one go about giving feedback to Delta about this?
I always enjoy the wise and selfless advice on this forum. Thank you.
Do folks see any advantage of Sky Priority Tags on luggage (? more sure luggage delivery) or is it just a feel good marketing gimmick?
Are there some rules about how this is normally handled? Is it fair to expect some kind of compensation for the inordinate delay in returning the baggage and inconvenience or is this part of “grin and bear it” cost of flying?
How does one go about giving feedback to Delta about this?
I always enjoy the wise and selfless advice on this forum. Thank you.
Aug 26, 2011, 9:04 pm
#374
Join Date: Jul 2010
Location: MKE
Programs: DL-MM-Diamond HH-Diamond
Posts: 3,218
Send them an email. Seems the issue was KLM possibly not DL. Since it was on your return trip, probably not that big of a deal. Might give you a small amount of miles, but no major compensation.
Aug 26, 2011, 9:22 pm
#375
Join Date: Apr 2009
Location: Northwoods
Programs: DL DM, Hilton Honors, Marriott Rewards, Hertz #1 Gold
Posts: 705
I always put the tags on the bags. I have not had a bag misconnect in I don't know how long (and I almost always check a bag). Whether or not the tags have anything to do with that is anybody's guess. However, having the tags visible has enabled me to be quickly shuffled to shorter priority lines and less busy checkpoints, especially at MSP.
