Delta gone from Expedia
Nov 5, 2016, 3:00 am
#1
Original Poster
Join Date: Jan 2001
Location: ZRH / SEA, DL PM
Posts: 1,162
Delta gone from Expedia
Tried to book SEA-SFO and was surprised not to see Delta flights. Checked other destinations, different dates, no Delta flights at all. Currently hold with clueless Expedia agent who claims that all Delta flights are sold out.......
I try to book tickets on Expedia because of generous free cancellation polity (until midnight of next business day, i.e. Monday when booking on Friday night as opposed to 24hr) and additional hotel discounts, which I get after booking the ticket.
Update: Agent spoke to supervisor and support desk and they verified that Delta was indeed not bookable. They had no idea what was going on and no idea if anyone was working on the problem.
I try to book tickets on Expedia because of generous free cancellation polity (until midnight of next business day, i.e. Monday when booking on Friday night as opposed to 24hr) and additional hotel discounts, which I get after booking the ticket.
Update: Agent spoke to supervisor and support desk and they verified that Delta was indeed not bookable. They had no idea what was going on and no idea if anyone was working on the problem.
Last edited by AntonS; Nov 5, 2016 at 3:08 am
Nov 5, 2016, 3:53 am
#2
Join Date: May 2015
Posts: 2,881
I just searched for the flight I'm working today. The flight briefly appeared with a price just for a second, and then was replaced with only other airline options. I can't book Delta in my market on Expedia.
By the way, Delta's cancellation policy is midnight the next day, not actually 24 hours.
By the way, Delta's cancellation policy is midnight the next day, not actually 24 hours.
Nov 5, 2016, 6:32 am
#4
Join Date: Feb 2008
Location: Auckland, NZ/New York, NY/ATL
Programs: DL DM MM, BIS 2.4MM, EK Gold, SQ Gold, Marriott Gold, HH Gold,
Posts: 5,220
Just FYI, The "generous" cancellation policy has nothing to do with Expedia specifically. It has to do with close of ARC reporting. Friday-Monday gets around the normal ARC reporting hence why you can do that.
Any travel agent would have the same cancellation policy because operationally that is how Expedia functions. Its not actually a ticketing service it is functionally a travel agency from a booking/ticketing perspective (its called an OTA within that industry-Online Travel Agency) as Expedia receives commission from its hotel sales.
Why not find a reputable travel agent to book your flights with so you dont have to deal with the wonderful customer service of OTA (Online Travel Agencies, such as Expedia)?
Just my .02
Any travel agent would have the same cancellation policy because operationally that is how Expedia functions. Its not actually a ticketing service it is functionally a travel agency from a booking/ticketing perspective (its called an OTA within that industry-Online Travel Agency) as Expedia receives commission from its hotel sales.
Why not find a reputable travel agent to book your flights with so you dont have to deal with the wonderful customer service of OTA (Online Travel Agencies, such as Expedia)?
Just my .02
Nov 5, 2016, 9:56 am
#7
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
+1. This happens frequently on Saturday which are the day that DL loads schedule changes. Especially if equipment is changing, they'll temp. block all sales until it's finished loading, and then re-open the buckets.