Outage compensation
Aug 11, 2016, 9:00 pm
#16
Join Date: Jun 2011
Location: USA
Posts: 1,400
Ha! I just suggested a thread like this on the computers down thread. I like the idea of a thread specifically documenting compensation. Here's my info. I'd like a 20-30k point credit and would appreciate hotel compensation.
Delay: 27 hours in ATL
Ticket: OW award 30k
Route: LHR-ATL-MEM
Compensation offered: $200 voucher via email
Expenses: meals and hotel (self paid)
Delay: 27 hours in ATL
Ticket: OW award 30k
Route: LHR-ATL-MEM
Compensation offered: $200 voucher via email
Expenses: meals and hotel (self paid)
Last edited by emrdoc; Aug 11, 2016 at 9:07 pm
Aug 11, 2016, 9:16 pm
#17
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Aug 11, 2016, 9:25 pm
#18
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,938
Because I'd had 5 hours of sleep in about 36 hours and was operating on serious jet lag and 24 hours of travel prior to the delay Didn't feel it would be safe. Plus DL rebooked us and I thought I'd be fine then rebooked again. And again. And so on. Basically I played chicken and lost.
Aug 11, 2016, 9:53 pm
#19
Join Date: Feb 2010
Location: RIC
Programs: DL-DM/2MM, MR-Plat, HH-Gold, Hertz-Prezi Club, Marriott-Gold, MHC
Posts: 131
I was fortunate enough to have had a 5:30adeparture Monday that got hosed up and ended up leaving airport and driving to Asheville for day meeting. I read where delta private jets ferried elites to destinations to help. Guess a RIC-AVL was not in the cards. Did receive 20,000 miles today and was not necessary but much appreciated. Nice job delta and great response from CEO owning the problem.
Aug 11, 2016, 10:22 pm
#21
Join Date: Jul 2009
Posts: 620
and me... I was unable to leave Las Vegas on Monday for Miami. I decided to rebook for another week and spent the week at home, so all was good. Rebooked with no fees (as I'd expect) and the 20K. Not a lot but with the change in RDM calculations I have much less than the past for the cross country flights.
Aug 11, 2016, 10:57 pm
#22
Suspended
Join Date: Sep 2010
Location: San Diego
Programs: Delta PLAT, Marriot Plat, IHG Plat, SPG Gold, A couple of other airlines - pee on
Posts: 623
Looks like that any medallion flying early this week and had flight disruptions is getting the 20K.
Nice proactive approach to appeasing medallions.
Nice proactive approach to appeasing medallions.
Aug 11, 2016, 11:23 pm
#23
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Diamond, DL Diamond and 1MM
Posts: 3,610
Actually I'm pretty jealous
Actually I'm pretty jealous. 
20k miles are worth about $300. I got none because my next flight on Delta is still a week away....
20k miles are worth about $300. I got none because my next flight on Delta is still a week away....
Last edited by Bowgie; Aug 11, 2016 at 11:32 pm
Aug 12, 2016, 12:06 am
#24
Join Date: Jul 2015
Location: CHA
Programs: DL-DM (1.75MM), Bonvoy LifeTi, Hertz-PC
Posts: 618
Flight scheduled for PDX-ATL-CHA/GSP on Sept 9, 2:50pm, used RUC for buddy (no status) and myself (DM) that cleared weeks ago at booking.
PDX-ATL delayed until just past 5pm.
ATL-CHA delayed from 11:30pm to about 1:30pm
Both under the 3 hour window that Delta said was the "threshold" of getting $200 cert.
After travel companion's flight out of ATL cancelled, he rec'd TWO emails of $200 cert. He's waiting to see if both come thru or just duplicate message (7 mins apart)
I rec'd the email about $200 cert on the 9th, as well as 20k additional miles on the 10th.
PDX-ATL delayed until just past 5pm.
ATL-CHA delayed from 11:30pm to about 1:30pm
Both under the 3 hour window that Delta said was the "threshold" of getting $200 cert.
After travel companion's flight out of ATL cancelled, he rec'd TWO emails of $200 cert. He's waiting to see if both come thru or just duplicate message (7 mins apart)
I rec'd the email about $200 cert on the 9th, as well as 20k additional miles on the 10th.
Aug 12, 2016, 12:31 am
#25
Join Date: Feb 2001
Location: SEA once more (previously CDG and NRT)
Programs: Former DL DM and UA 1k, now a J class free agent (UA Gold, AS MVP Gold)
Posts: 2,450
Never gotten anything like that - regardless of how messed up things have been. In the last year, I've had 16 trans-Atlantic business class flights on Delta, and my luggage has been delayed on 4 of them. Currently on day 7 of a lost item. So it's not like they haven't had reason to throw some miles my way.
Aug 12, 2016, 1:26 am
#26
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
Flight scheduled for PDX-ATL-CHA/GSP on Sept 9, 2:50pm, used RUC for buddy (no status) and myself (DM) that cleared weeks ago at booking.
PDX-ATL delayed until just past 5pm.
ATL-CHA delayed from 11:30pm to about 1:30pm
Both under the 3 hour window that Delta said was the "threshold" of getting $200 cert.
After travel companion's flight out of ATL cancelled, he rec'd TWO emails of $200 cert. He's waiting to see if both come thru or just duplicate message (7 mins apart)
I rec'd the email about $200 cert on the 9th, as well as 20k additional miles on the 10th.
PDX-ATL delayed until just past 5pm.
ATL-CHA delayed from 11:30pm to about 1:30pm
Both under the 3 hour window that Delta said was the "threshold" of getting $200 cert.
After travel companion's flight out of ATL cancelled, he rec'd TWO emails of $200 cert. He's waiting to see if both come thru or just duplicate message (7 mins apart)
I rec'd the email about $200 cert on the 9th, as well as 20k additional miles on the 10th.
Aug 12, 2016, 1:55 am
#27
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
I was actually in the air when the outage occurred, my flight was a bit delayed but it was not because of the outage, I just noticed 5,000 "Customer Relations Bonus Miles" posted August 11th.
Aug 12, 2016, 6:02 am
#28
FlyerTalk Evangelist
Join Date: May 1998
Location: Massachusetts, USA; AA Plat, DL GM and Flying Colonel; Bonvoy Platinum
Posts: 24,233
Back to the point: I got 20,000 miles for a 10-hour delay LAX-BOS. Would have been worse, but my travel agent got me the last seat on a later (and delayed) non-stop instead of the absurd connection DL rebooked me on, and way earlier than I was able to get to a human either via the lines at LAX or via the telephone call-back system. (Granted, those 10 hours got me in at 3 am instead of 5 pm, and it was after a 13-hour flight from SYD, but 10 hours are 10 hours.)
Haven't gotten the e-mail about the $200 voucher, though. May have to fill out the form.
Aug 12, 2016, 6:25 am
#30
Join Date: Nov 2004
Posts: 173