Regulation (EC) 261/2004 Delayed flight - Delta Air Lines Definitive Thread
Apr 23, 2019, 12:17 pm
#121
Join Date: Jul 2000
Posts: 3,746
Not sure it matters with respect to EC 261, but the they said I couldn't fly without my bag for security reasons.
Even though I didn't mention it, Delta already dismissed EC 261 applicability in their email response to my complaint:
Your travel falls under the guidelines of European Union Regulation (EC) 261/2004 defining an airline's requirements when flight changes occur due to weather will not be compensated, but care and assist should be provided. Royal Dutch Airline flight KL XXXX and Delta Air Lines flight DL XXX on April 11, 2019 from XXX to Salt Lake City via Amsterdam was both delayed due to Air traffic control holding the aircrafts.
Even though I didn't mention it, Delta already dismissed EC 261 applicability in their email response to my complaint:
Your travel falls under the guidelines of European Union Regulation (EC) 261/2004 defining an airline's requirements when flight changes occur due to weather will not be compensated, but care and assist should be provided. Royal Dutch Airline flight KL XXXX and Delta Air Lines flight DL XXX on April 11, 2019 from XXX to Salt Lake City via Amsterdam was both delayed due to Air traffic control holding the aircrafts.
My understanding is that your bag cannot fly without you due to a voluntary decision that you make - e.g., deciding to take a later flight. However, if you are separated from you bag involuntarily and unpredictably (as in a delayed inbound flight), then your bag can fly without you.
Apr 23, 2019, 9:34 pm
#122
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I assume they meant your bag couldn't fly without you for security reasons.
My understanding is that your bag cannot fly without you due to a voluntary decision that you make - e.g., deciding to take a later flight. However, if you are separated from you bag involuntarily and unpredictably (as in a delayed inbound flight), then your bag can fly without you.
My understanding is that your bag cannot fly without you due to a voluntary decision that you make - e.g., deciding to take a later flight. However, if you are separated from you bag involuntarily and unpredictably (as in a delayed inbound flight), then your bag can fly without you.
Also are we sure OP was there before the boarding cutoff? Just because passengers were still boarding doesn't mean hadn't past the cutoff.
Apr 23, 2019, 10:10 pm
#123
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Pretty sure I was not there before the cutoff. 50 minute scheduled connection. 4 minute late arrival. I, among hundreds of others, were held back at the passport check "short connection" line. They were calling out specific flights to let people through the line. I've seen this here before. 9:50 flight to Quito went before the three Delta flights that had a 10:00 departure. 10:00 departure and they don't let you through until about 9:30. Lots of anxious passengers, including myself.
Apr 25, 2019, 1:16 am
#124
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Yup we divert as we approached the Minnesota border, which was around 1 am local time. They decided to put us in ATL for an undisclosed reason, landing around 3 am. They eventually replaced the A330 and took off around 8 am. Not sure how they handled the passengers but I quickly rebooked via DM line and when they didn't have hotel vouchers ready, just booked the nearest Hilton to get some sleep.
Aug 1, 2019, 8:07 am
#126
Join Date: Apr 2008
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Posts: 186
Delta EU Regulation EC-261/2004: How to properly apply for this compensation
Hello-
I've searched and haven't found the official avenue to apply for this compensation. I have tried going through the websites' 'Comment/Complaint' portal and have not received any feedback - they seem to be ignoring it. It has been 3+ weeks since the flight cancellation and 3 weeks since the correspondence was sent. No resolution, just a form response saying they received it and 'appreciate my loyalty'.
Has anyone had any luck submitting directly to Delta instead of a 3rd party? If so, how was it done? I'd rather not involve an agency that takes 25%.
Thanks-
I've searched and haven't found the official avenue to apply for this compensation. I have tried going through the websites' 'Comment/Complaint' portal and have not received any feedback - they seem to be ignoring it. It has been 3+ weeks since the flight cancellation and 3 weeks since the correspondence was sent. No resolution, just a form response saying they received it and 'appreciate my loyalty'.
Has anyone had any luck submitting directly to Delta instead of a 3rd party? If so, how was it done? I'd rather not involve an agency that takes 25%.
Thanks-
Aug 1, 2019, 9:13 am
#127
Join Date: Feb 2016
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There are existing threads that discuss this in detail, such as: this one.
Also, they just had multiple weather IRROPs and I'm sure that slows them down in replying to emails. If you didn't specifically route to EC261, the first person might need to triage it before it even gets to that team.
If you have the reference ID of the email, it might be worth DMing on Twitter to @Delta and asking them to check the status of the reference ID. If you have time, you can also call the 404# for Customer Care just to check the case status, but the EC261 team only replies via email.
Also, they just had multiple weather IRROPs and I'm sure that slows them down in replying to emails. If you didn't specifically route to EC261, the first person might need to triage it before it even gets to that team.
If you have the reference ID of the email, it might be worth DMing on Twitter to @Delta and asking them to check the status of the reference ID. If you have time, you can also call the 404# for Customer Care just to check the case status, but the EC261 team only replies via email.
Aug 1, 2019, 10:15 am
#128
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DL will get to it. However this is busy summer travel time, theres been plenty of bad weather, etc... Even as a DM 3 weeks is the norm.
Aug 31, 2019, 9:48 am
#129
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My flight home from Ireland was delayed over the 3 hours (to the final destination) and I submitted this nice version of the ask to Delta back on August 13th. As of today there has been no response other than to reply with a case number. I reached out today with the case number and they said they "haven't looked at it yet, and it typically takes 45 days to review a case" which is funny since the email response said they'd be in touch within 14 days.
So I'm assuming they are not taking my request very seriously. Granted we were only 5 min over the 3 hours, but rules are rules right?
So I'm assuming they are not taking my request very seriously. Granted we were only 5 min over the 3 hours, but rules are rules right?
Aug 31, 2019, 10:16 am
#130
Join Date: Jul 2000
Posts: 3,746
My flight home from Ireland was delayed over the 3 hours (to the final destination) and I submitted this nice version of the ask to Delta back on August 13th. As of today there has been no response other than to reply with a case number. I reached out today with the case number and they said they "haven't looked at it yet, and it typically takes 45 days to review a case" which is funny since the email response said they'd be in touch within 14 days.
So I'm assuming they are not taking my request very seriously. Granted we were only 5 min over the 3 hours, but rules are rules right?
So I'm assuming they are not taking my request very seriously. Granted we were only 5 min over the 3 hours, but rules are rules right?
Also, from what I've read on Flyertalk in the past they don't ignore the claim - they don't deny by silence, they send you an email telling you that you have been denied,
So don't give up hope.
Aug 31, 2019, 10:18 am
#131
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You are personalizing this way too much. It is simply a delay and not about "seriousness" of the length of the delay.
45-60 days would be the norm. But, the good news is that DL is very good about paying out when payment is due.
45-60 days would be the norm. But, the good news is that DL is very good about paying out when payment is due.
Aug 31, 2019, 10:27 am
#132
Join Date: Jul 2000
Posts: 3,746
I would hesitate to say Delta is "very good" about paying compensation when the EU regulation requires payment within 7 days - a deadline they never (and never is not an exaggeration here) meet.
Aug 31, 2019, 10:28 am
#133
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My flight home from Ireland was delayed over the 3 hours (to the final destination) and I submitted this nice version of the ask to Delta back on August 13th. As of today there has been no response other than to reply with a case number. I reached out today with the case number and they said they "haven't looked at it yet, and it typically takes 45 days to review a case" which is funny since the email response said they'd be in touch within 14 days.
So I'm assuming they are not taking my request very seriously. Granted we were only 5 min over the 3 hours, but rules are rules right?
So I'm assuming they are not taking my request very seriously. Granted we were only 5 min over the 3 hours, but rules are rules right?
My two friends that I helped file a claim had phone calls from Delta and checks in their hands in their mailbox in 6 days from the date that I helped them file the claim online. That may be the exception rather than the rule, but it was absolutely incredibly fast!
Aug 31, 2019, 3:04 pm
#134
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I believe the 7 day deadline you refer to is for refund of ticket due to downgrade/cancellation, not for payment of compensation.
Last edited by flyerCO; Aug 31, 2019 at 8:22 pm
Aug 31, 2019, 3:43 pm
#135
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Even most EU carriers run 90+ days for payment other than for their top level elites. There is no penalty and no reason for any carrier to process faster.