What exactly is a "Red Coat"?

Old Aug 1, 16, 3:19 pm
  #1  
Original Poster
 
Join Date: Sep 2012
Location: Dayton, OH/CVG
Programs: DA Diamond(1 MM), Marriott Bonvoy Ambassador/Charter Ambassador, Hertz Presidents Circle
Posts: 486
What exactly is a "Red Coat"?

I am slightly embarrassed to admit this, but I have no clue what makes a red coat a red coat. I have almost a million miles on Delta, DM three years in a row/qualified for DM next year on MDMs and fly them every week: yet I don't know what they do.

1) are they supervisory level? Do the gate agents report to them?
2) do they receive special training?
3) Can they do things the rank and file gate agent cant? More than the DM line?
4) is there one per departure gate?

I consider myself lucky in that I clearly have never had an issue that rises to the point of needing a red coat.

Just curious.

Thanks!
Ryno1234 is offline  
Old Aug 1, 16, 3:39 pm
  #2  
 
Join Date: Jan 2015
Programs: delta dm
Posts: 1,677
British soldier in the revolutionary war.
dzflyer is offline  
Old Aug 1, 16, 3:49 pm
  #3  
 
Join Date: Jan 2010
Location: Twin Cities
Programs: Delta DM MM, IHG Plat, Hilton DM, Marriott SE, Emerald EE, Oakdale Gun Club, NRA & GOA Life Member
Posts: 3,870
Originally Posted by dzflyer View Post
British soldier in the revolutionary war.
Exactly what I was going to say.
yohanson is offline  
Old Aug 1, 16, 3:55 pm
  #4  
was WWads
 
Join Date: May 2015
Location: DCA
Programs: DL PM, UA Silver, Hilton Diamond, Marriott Gold
Posts: 5,797
Originally Posted by dzflyer View Post
British soldier in the revolutionary war.
From recent reports here, that's how they've been behaving.
KDCAflyer is offline  
Old Aug 1, 16, 4:05 pm
  #5  
 
Join Date: Jul 2015
Location: CHA
Programs: DL-DM (MM), Bonvoy LifeTi, Hertz-PC
Posts: 546
The one time my wife and I needed a red coat, was because of the way a red coat was treating her.
BHammy is offline  
Old Aug 1, 16, 4:46 pm
  #6  
In memoriam, FlyerTalk Evangelist
 
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
davetravels is offline  
Old Aug 1, 16, 4:55 pm
  #7  
 
Join Date: Jan 2013
Location: Orange County, CA (SNA)
Programs: Delta - DM, MM; Hilton - Gold, Marriott - Dropped
Posts: 772
Originally Posted by dzflyer View Post
British soldier in the revolutionary war.
Assistant at Butlitz...
https://www.butlins.com/
tanglin is offline  
Old Aug 1, 16, 4:56 pm
  #8  
FlyerTalk Evangelist
 
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Silver / VS /IHG Spire & Ambassador
Posts: 12,063
Originally Posted by dzflyer View Post
British soldier in the revolutionary war.
google 'Butlins' - a UK holiday 'resort'.

Some have said they are the direct decendents.
UKtravelbear is online now  
Old Aug 1, 16, 5:07 pm
  #9  
Original Poster
 
Join Date: Sep 2012
Location: Dayton, OH/CVG
Programs: DA Diamond(1 MM), Marriott Bonvoy Ambassador/Charter Ambassador, Hertz Presidents Circle
Posts: 486
OP here: allow me to try this again 😎
What exactly is a DELTA red coat EMPLOYEE?
Ryno1234 is offline  
Old Aug 1, 16, 5:20 pm
  #10  
 
Join Date: May 2015
Posts: 2,879
Originally Posted by Ryno1234 View Post
I am slightly embarrassed to admit this, but I have no clue what makes a red coat a red coat. I have almost a million miles on Delta, DM three years in a row/qualified for DM next year on MDMs and fly them every week: yet I don't know what they do.

1) are they supervisory level? Do the gate agents report to them?
2) do they receive special training?
3) Can they do things the rank and file gate agent cant? More than the DM line?
4) is there one per departure gate?

I consider myself lucky in that I clearly have never had an issue that rises to the point of needing a red coat.

Just curious.

Thanks!
1. Only supervisors in the sense that they have the privilege of having more power to fix things during a service failure. Gate agents don't report to them as managers, but Red Coats do tell gate agents where to be.

2. All Red Coats are Complaint Resolution Officials and Ground Security Coordinators. They also take some extra customer service training when initially promoted.

3. They can issue a little bit more denied boarding compensation and they can do more with seat assignments out of their own airport.

4. There's at least one *available* per departure (per concourse usually).

They're supposed to be a highly visible person to go to if you need extra assistance or need to escalate a situation either due to poor service or the employee isn't familiar with what you need done.
Widgets is offline  
Old Aug 1, 16, 5:25 pm
  #11  
 
Join Date: Nov 2013
Programs: DL DM
Posts: 1,080
Is everyone wearing a red jacket a "red coat" by role? I recall a period where some agents would wear blue and others (seemingly more of them) red... And all the ones in red appeared to be generally younger to me. I heard a "blue coat" employee complaining about them/mention that they were contract employees (DGS?)...
appleguru is offline  
Old Aug 1, 16, 5:27 pm
  #12  
 
Join Date: May 2015
Posts: 2,879
Originally Posted by appleguru View Post
Is everyone wearing a red jacket a "red coat" by role? I recall a period where some agents would wear blue and others (seemingly more of them) red... And all the ones in red appeared to be generally younger to me. I heard a "blue coat" employee complaining about them/mention that they were contract employees (DGS?)...
At the same airport if there are Delta and DGS employees, then all Red Coats would be Delta. If it's a DGS airport, some of those are in the habit of giving a Red Coat to just anyone.
Widgets is offline  
Old Aug 1, 16, 5:31 pm
  #13  
was WWads
 
Join Date: May 2015
Location: DCA
Programs: DL PM, UA Silver, Hilton Diamond, Marriott Gold
Posts: 5,797
Gralistair?

KDCAflyer is offline  
Old Aug 1, 16, 5:34 pm
  #14  
 
Join Date: Nov 2013
Programs: DL DM
Posts: 1,080
Originally Posted by Widgets View Post
At the same airport if there are Delta and DGS employees, then all Red Coats would be Delta. If it's a DGS airport, some of those are in the habit of giving a Red Coat to just anyone.
Ok. So don't assume everyone in a red coat is a "red coat". Good to know. Other than specifically asking for one, are there any other identifying marks?
appleguru is offline  
Old Aug 1, 16, 5:56 pm
  #15  
 
Join Date: May 2015
Posts: 2,879
Originally Posted by appleguru View Post
Ok. So don't assume everyone in a red coat is a "red coat". Good to know. Other than specifically asking for one, are there any other identifying marks?
You'd only have possibly untrained Red Coats at small airports not staffed by Delta. The only way to identify a Red Coat is by a red blazer or red vest.
Widgets is offline  

Thread Tools
Search this Thread
Search Engine: