Did I do something wrong? Asking for a 2nd drink in C+.
Jun 28, 2016, 4:28 am
#61
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Jun 28, 2016, 6:18 am
#62
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I've seen flights where FAs sweep through the rows every 30 min or so, and others where they completely vanish. It's the inconsistency here that's the issue. DL should pick what pax should expect and do accordingly. So if the policy is that FAs won't come around unless/until someone rings the call button, fine. If it's that FAs will come around every X minutes, fine. How hard is it for DL to have a policy and communicate it to FAs as well as pax (to set their expectations)?
This issue here is that DL doesn't understand/care about potential pax service issues, either by not having a service standard or FAs sometimes not caring about it.
Related, I have asked a red coat what the procedure is supposed to be, and they said that FAs are supposed to come through periodically (not sure what the interval was), and that one shouldn't be hitting the call button to get their attention. But who knows what the actual policy is.
I'd add that when a pleasant FA comes through fairly frequent, the pax notice this and more value Comfort+. And this reflects well on DL, and also should on their bottom line.
This issue here is that DL doesn't understand/care about potential pax service issues, either by not having a service standard or FAs sometimes not caring about it.
Related, I have asked a red coat what the procedure is supposed to be, and they said that FAs are supposed to come through periodically (not sure what the interval was), and that one shouldn't be hitting the call button to get their attention. But who knows what the actual policy is.
I'd add that when a pleasant FA comes through fairly frequent, the pax notice this and more value Comfort+. And this reflects well on DL, and also should on their bottom line.
Jun 28, 2016, 6:48 am
#63
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Jun 28, 2016, 6:55 am
#64
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Send Delta some feedback - maybe along the lines of:
Hello. I am not looking for miles or anything in response to this. When I call Delta I am asked a one question survey - would I hire the person who just helped me? I think that is a great litmus test and I have noticed that the phone service is improving as a result.
I had an odd experience with a FA and thought to myself how I would never allow that person to be my employee. I thought I'd pass that information along to you. Anyone can have an off day and likely I'll never see that particular FA again. But I thought you should know so that you can distinguish your employees having an off day from the ones who seemingly would rather seek other opportunities.
Hello. I am not looking for miles or anything in response to this. When I call Delta I am asked a one question survey - would I hire the person who just helped me? I think that is a great litmus test and I have noticed that the phone service is improving as a result.
I had an odd experience with a FA and thought to myself how I would never allow that person to be my employee. I thought I'd pass that information along to you. Anyone can have an off day and likely I'll never see that particular FA again. But I thought you should know so that you can distinguish your employees having an off day from the ones who seemingly would rather seek other opportunities.
Last edited by GRALISTAIR; Jun 28, 2016 at 7:37 am
Jun 28, 2016, 7:24 am
#66
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Jun 28, 2016, 7:24 am
#67
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I don't see what the issue is. 
Though, in EK or EY F, I suppose that's one way to get a shower beer.
+1
This. And while I know it's just in my head, it always seems like when I want another drink it's on a flight where the FAs disappear into the galley. When I have to use the lav it's on a flight where there's an FA going up/down the aisle with a drink cart or trash cart/bag every single time I look.
Though, in EK or EY F, I suppose that's one way to get a shower beer.
This. And while I know it's just in my head, it always seems like when I want another drink it's on a flight where the FAs disappear into the galley. When I have to use the lav it's on a flight where there's an FA going up/down the aisle with a drink cart or trash cart/bag every single time I look.
Jun 28, 2016, 7:31 am
#69
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Jun 28, 2016, 9:05 am
#70
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Historically (although not the good old days), FAs frowned or refused to serve 2 drinks at once (even in FC). After seeing C+ passengers ordering 2 drinks on the first round and getting no FA attitude, I've followed the lead and haven't had an issue at all (yet).
Jun 28, 2016, 9:34 am
#71
Join Date: Sep 2015
Posts: 7
FA behavior inappropriate despite what Mr goody 2 shoes says I rarely read these anymore because of idiots who respond like this. Hello we paid for the ticket nothing he did was wrong those Fa's mentioned in the replies are lazy. Now I just get their name and write a complaint, it will go in their file. I like flyer talk but Im sick and tired of the guys who reply with some snotty holier than tou reply to someone who has made a legitimate question or complaint
Jun 28, 2016, 11:30 am
#72
Join Date: Dec 2008
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Should you submit a complaint?
The real question is: Should you TATTLE on the flight attendant?
Tattling
*The child tattling wants to get someone else in trouble or avoid blame.
*The child tattling may have something to gain; attention, popularity.
*No one is hurt or in danger.
*It is not an important problem, and can be solved without an adult.
*The child threatens to tell on another in order to control the other child.
SOURCE:togetheragainstbullying.org/the-difference-between-telling-and-tattling
And if that is not enough drink for thought...
Consider while you are sipping your gin and tonic, or water, or Coke;
Over 3/4 of a Billion people in the world do not have access to safe clean drinking water.
Tattling
*The child tattling wants to get someone else in trouble or avoid blame.
*The child tattling may have something to gain; attention, popularity.
*No one is hurt or in danger.
*It is not an important problem, and can be solved without an adult.
*The child threatens to tell on another in order to control the other child.
SOURCE:togetheragainstbullying.org/the-difference-between-telling-and-tattling
And if that is not enough drink for thought...
Consider while you are sipping your gin and tonic, or water, or Coke;
Over 3/4 of a Billion people in the world do not have access to safe clean drinking water.
Jun 28, 2016, 11:39 am
#74
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good grief, this is completely irrelevant as to whether one should be satisfied with a particular job performance or not. this is so far out that basically anything you say on this subject should be ignored. By this logic anything short of getting stabbed by the flight attendant would not be worthy of being reported.
Jun 28, 2016, 11:40 am
#75
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The real question is: Should you TATTLE on the flight attendant?
Tattling
*The child tattling wants to get someone else in trouble or avoid blame.
*The child tattling may have something to gain; attention, popularity.
*No one is hurt or in danger.
*It is not an important problem, and can be solved without an adult.
*The child threatens to tell on another in order to control the other child.
SOURCE:togetheragainstbullying.org/the-difference-between-telling-and-tattling
And if that is not enough drink for thought...
Consider while you are sipping your gin and tonic, or water, or Coke;
Over 3/4 of a Billion people in the world do not have access to safe clean drinking water.
Tattling
*The child tattling wants to get someone else in trouble or avoid blame.
*The child tattling may have something to gain; attention, popularity.
*No one is hurt or in danger.
*It is not an important problem, and can be solved without an adult.
*The child threatens to tell on another in order to control the other child.
SOURCE:togetheragainstbullying.org/the-difference-between-telling-and-tattling
And if that is not enough drink for thought...
Consider while you are sipping your gin and tonic, or water, or Coke;
Over 3/4 of a Billion people in the world do not have access to safe clean drinking water.