Using Delta Global Upgrade (GUC) with KLM Consolidated
Oct 4, 2018, 5:56 pm
#151
Join Date: Sep 2012
Location: NYC
Programs: DL DM; Marriott Ambasador Elite
Posts: 626
I had a somewhat similar issue this week, with Z space showing on Expert Flyer on the KL flight but the DM desk not being able to push the upgrade through. They forwarded to a KLM liaison who incorrectly claimed my fare class wasn’t eligible (it is a DL marketed ticket). I had to give up on it due to the need to attend to my job, and now of course the space is gone.
I’m not optimistic about having a better experience trying to get upgraded at the airport.
I’m not optimistic about having a better experience trying to get upgraded at the airport.
Oct 24, 2018, 11:38 am
#153
Join Date: Sep 2011
Programs: Delta DM, Hyatt Globalist
Posts: 1,492
Oct 25, 2018, 5:56 am
#154
Join Date: Jun 2010
Location: ATW
Programs: Delta Skymiles Diamond Medallion, Delta Amex Reserve, Marriott Rewards Silver, HH Diamond, IHG Spire
Posts: 269
Has anyone been able to successfully get around the married logic segment issue? Can see Z9 MSP-AMS and Z6 AMS-HEL but Z0 when searching MSP-AMS-HEL. I would be OK splitting the AMS-HEL leg out if I could to upgrade the overwater.
Oct 25, 2018, 7:47 am
#155
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,040
Nope. Note KLM A330 is awful in J unless something has changed. Unlike DL with 1-2-1, KL has 2-2-2 seating.
Oct 25, 2018, 9:28 am
#156
Join Date: Jun 2010
Location: ATW
Programs: Delta Skymiles Diamond Medallion, Delta Amex Reserve, Marriott Rewards Silver, HH Diamond, IHG Spire
Posts: 269
Darn.
This is on the 787-9 in J, which I flew last December and found as good as Delta. Service wasn't quite as energetic as DL, but had heard that before hand. Did get a an actual drink on the ground, after we sat for 3 hours waiting to push for de-icing in AMS which was surprising, but nice.
This is on the 787-9 in J, which I flew last December and found as good as Delta. Service wasn't quite as energetic as DL, but had heard that before hand. Did get a an actual drink on the ground, after we sat for 3 hours waiting to push for de-icing in AMS which was surprising, but nice.
Jan 3, 2019, 12:16 am
#158
Join Date: Jan 2018
Posts: 241
Attempted GUC upgrades
Hi All,
Trying to upgrade a flight from KUL > AMS > JFK, Delta marketed. Main concern is KUL > AMS, already waitlisted on the second segment. The KUL > AMS segment is on KLM. The AMS > JFK segment is on Delta. ExpertFlyer shows Z3 inventory for KUL > AMS on KLM but Z0 for KUL > AMS > JFK. Does the married segment logic apply in this case since the second segment is Delta operated? Delta is telling me no Z inventory is available and waitlisting me on the KLM flight, insisting waitlisting is possible (even though I'm pretty sure it will get closed out). But ExpertFlyer shows the inventory. Should I just HUCA (presumably during more regular business hours, since I am attempting around 2am EST due to time zone difference).
Thanks,
Dave
Trying to upgrade a flight from KUL > AMS > JFK, Delta marketed. Main concern is KUL > AMS, already waitlisted on the second segment. The KUL > AMS segment is on KLM. The AMS > JFK segment is on Delta. ExpertFlyer shows Z3 inventory for KUL > AMS on KLM but Z0 for KUL > AMS > JFK. Does the married segment logic apply in this case since the second segment is Delta operated? Delta is telling me no Z inventory is available and waitlisting me on the KLM flight, insisting waitlisting is possible (even though I'm pretty sure it will get closed out). But ExpertFlyer shows the inventory. Should I just HUCA (presumably during more regular business hours, since I am attempting around 2am EST due to time zone difference).
Thanks,
Dave
Jan 3, 2019, 6:47 am
#159
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,040
Correct there's no such thing as waitlisting. Also note that KUL-AMS needs to be DL coded to use Z. Otherwise it needs to be full Y fare if KL coded. Point this out since I wasn't aware of DL codesharing on KLM KUL-AMS.
Yes married logic still applies.
Callback during weekday for better trained agents.
Yes married logic still applies.
Callback during weekday for better trained agents.
Jan 3, 2019, 7:16 am
#160
Join Date: Mar 2009
Location: GEG
Programs: DL DM, IHG PLAT
Posts: 62
As a data point, Delta does have their code on the KL KUL flights to/from AMS flights (DL8210 and DL8212) and I've seen open Z inventory on them quite a few times when I have looked at flights on this route in the past.
They also have their code on the KL SIN and BKK flights however those ones are usually cost prohibitive (~$6k+ for Y from JFK)
They also have their code on the KL SIN and BKK flights however those ones are usually cost prohibitive (~$6k+ for Y from JFK)
Jan 3, 2019, 7:45 am
#161
Join Date: Jan 2018
Posts: 241
Hi All,
Trying to upgrade a flight from KUL > AMS > JFK, Delta marketed. Main concern is KUL > AMS, already waitlisted on the second segment. The KUL > AMS segment is on KLM. The AMS > JFK segment is on Delta. ExpertFlyer shows Z3 inventory for KUL > AMS on KLM but Z0 for KUL > AMS > JFK. Does the married segment logic apply in this case since the second segment is Delta operated? Delta is telling me no Z inventory is available and waitlisting me on the KLM flight, insisting waitlisting is possible (even though I'm pretty sure it will get closed out). But ExpertFlyer shows the inventory. Should I just HUCA (presumably during more regular business hours, since I am attempting around 2am EST due to time zone difference).
Thanks,
Dave
Trying to upgrade a flight from KUL > AMS > JFK, Delta marketed. Main concern is KUL > AMS, already waitlisted on the second segment. The KUL > AMS segment is on KLM. The AMS > JFK segment is on Delta. ExpertFlyer shows Z3 inventory for KUL > AMS on KLM but Z0 for KUL > AMS > JFK. Does the married segment logic apply in this case since the second segment is Delta operated? Delta is telling me no Z inventory is available and waitlisting me on the KLM flight, insisting waitlisting is possible (even though I'm pretty sure it will get closed out). But ExpertFlyer shows the inventory. Should I just HUCA (presumably during more regular business hours, since I am attempting around 2am EST due to time zone difference).
Thanks,
Dave
Correct there's no such thing as waitlisting. Also note that KUL-AMS needs to be DL coded to use Z. Otherwise it needs to be full Y fare if KL coded. Point this out since I wasn't aware of DL codesharing on KLM KUL-AMS.
Yes married logic still applies.
Callback during weekday for better trained agents.
Yes married logic still applies.
Callback during weekday for better trained agents.
As a data point, Delta does have their code on the KL KUL flights to/from AMS flights (DL8210 and DL8212) and I've seen open Z inventory on them quite a few times when I have looked at flights on this route in the past.
They also have their code on the KL SIN and BKK flights however those ones are usually cost prohibitive (~$6k+ for Y from JFK)
They also have their code on the KL SIN and BKK flights however those ones are usually cost prohibitive (~$6k+ for Y from JFK)
I've had little luck with GUCs lately, so glad to have one clear. I missed by one seat on the outbound via LAX to PVG (but at least was able to snag a low priced Premium Select upgrade).
Dave
Jan 3, 2019, 7:51 am
#162
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,040
As a data point, Delta does have their code on the KL KUL flights to/from AMS flights (DL8210 and DL8212) and I've seen open Z inventory on them quite a few times when I have looked at flights on this route in the past.
They also have their code on the KL SIN and BKK flights however those ones are usually cost prohibitive (~$6k+ for Y from JFK)
They also have their code on the KL SIN and BKK flights however those ones are usually cost prohibitive (~$6k+ for Y from JFK)
Jan 13, 2019, 9:57 pm
#163
Join Date: Jan 2014
Location: DUS
Programs: DL, HHonors, Bonvoy, Hyatt
Posts: 2,072
How do you know when a fare won't work with the DL numbers? By reading the section at the top of the rules where they state the applicable airline codes?
Jan 14, 2019, 9:52 am
#164
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,227
I had the same recollection, but that post prompted me to look. East coast to KUL/BKK appear to be same price over either ocean now.
Feb 11, 2019, 10:17 am
#165
Join Date: Apr 2010
Location: Washington, DC
Programs: Delta DM, United 1K, Bonvoy Plat Elite, HHonors Silver, Hertz PC, Nat'l Executive Elite
Posts: 47
Just called in to try to book KL 651 on 9/8. EF showed Z availability on KL, but the agent told me I needed to book in Y to upgrade. I pushed him and he called the KLM liaison desk and spent about 15 minutes talking with them. He came back and said the liaison desk told him there was a policy change on Feb 1 2019, and you now need to book in Y for KLM upgrades, and in B or M for O upgrades. He said this was the first he'd heard of this, and that no memo had gone around to the Diamond reps, but the liaison desk told him one would shortly.
Does this sound correct?
(I ended up booking a cheaper confirmed upgrade out of MAD, as I have to take a positioning flight either way, so I didn't bother to HUCA)
Does this sound correct?
(I ended up booking a cheaper confirmed upgrade out of MAD, as I have to take a positioning flight either way, so I didn't bother to HUCA)