Using Delta Global Upgrade (GUC) with KLM Consolidated
Aug 16, 2016, 3:58 am
#32
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Aug 16, 2016, 2:40 pm
#33
Join Date: Nov 2015
Location: LAX/RDU
Posts: 87
Fair enough. When I go to the airport, I'm assuming I'll need to give the KLM agent the number of the GUC that DL has applied to the rest of my itinerary? Is there any way to determine that other than calling DL and asking them, and then writing it down? I see the numbers for 3 of my certificates in my 'wallet' on delta.com (but not in the app) though I can't actually tell which GUC is applied to which leg.
Aug 16, 2016, 3:25 pm
#34
Join Date: Sep 2012
Location: Pagus Bracbatensis, Kingdom of the Netherlands
Programs: DL SPlat, KLM Bump, Privium Plus, GOES
Posts: 2,065
They will ask the number & redemption code. Please remember that the KLM agents are not Delta agents and are working with different systems. They basically can only see if it closed or open and rely on you to providing the correct info. They are unable to see what kind & amount of GUC's you have in your wallet.
Better make sure you have the correct info before you are in AMS.
Better make sure you have the correct info before you are in AMS.
Aug 16, 2016, 6:16 pm
#35
Join Date: Sep 2015
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So, I have a flight coming up very soon. I have been cleared the whole way using a GUC. Including two KLM flights intra Europe. I have seat assignments on my DL flights, but not on my KLM flights. Does anyone know if I need to have the certificate numbers to clear on those flights? I looked in my Delta Wallet, and the certificates are closed and gone. No idea what the numbers are.
Aug 16, 2016, 11:28 pm
#37
Join Date: May 2004
Location: formerly Gold now Diamond, formerly MSY, now LAX, formerly NW, now DL
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So at the airport, I was able to upgrade with miles on a KLM flight from Africa to AMS, which was great. You don't get any MQM bonuses (just originally paid fare) and the check-in desk has you go to the ticket office first to clear the upgrade. Similar to a GUC, just paid with miles. Pretty easy. At AMS, my flights always seem full in biz, so no luck for me!
Aug 17, 2016, 7:47 am
#38
Join Date: Nov 2015
Location: LAX/RDU
Posts: 87
So at the airport, I was able to upgrade with miles on a KLM flight from Africa to AMS, which was great. You don't get any MQM bonuses (just originally paid fare) and the check-in desk has you go to the ticket office first to clear the upgrade. Similar to a GUC, just paid with miles. Pretty easy. At AMS, my flights always seem full in biz, so no luck for me!
Aug 17, 2016, 11:55 am
#39
Join Date: May 2004
Location: formerly Gold now Diamond, formerly MSY, now LAX, formerly NW, now DL
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Was 35k miles (the guy before me was 30k) so I assume it's based on either fare class or fare paid. AMS-MSP was going to be 25k but then none were available on a DL flight (required approval from a Delta Red Coat at the gate)
Aug 20, 2016, 2:17 am
#40
Join Date: Nov 2015
Location: LAX/RDU
Posts: 87
For DL flights, you can apply a GUC to one segment and wait list it for another segment. If the ticket is reissued to reflect the first upgrade, this doesn't prevent the same "closed" GUC from being cleared later for the other segment.
If a KLM agent gives you trouble on this, you could try just telling them to use a new GUC and then fight later with DL for the return of the second GUC.
If a KLM agent gives you trouble on this, you could try just telling them to use a new GUC and then fight later with DL for the return of the second GUC.
In the end, I ended up burning a different GUC, and the DL supervisor said she will document it so that I get it back. Hopefully that happens quickly enough for me to use it on my return KLM flight, since it was my last one and I imagine the GUC I have currently applied to that leg will be of no use to me, since the DL leg has already cleared.
Aug 20, 2016, 10:43 am
#41
Join Date: Jul 2006
Programs: DL DM/MM
Posts: 2,270
Out of curiosity, what fare class/paid did you have? I thought there was a thread that someone posted with fare class/paid and corresponding mileage redemptions for upgrades.
Jan 18, 2017, 7:42 am
#42
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REDEMPTIONS ON KLM – ROYAL DUTCH AIRLINES
Valid on Delta-marketed, KLM-operated flights for use globally on published Main Cabin fares booked in Y, B, M, S, H, Q, K, L, U, T, X or V class to Business Class.
Valid on all KLM-marketed, KLM-operated flights from published Main Cabin fares in Y, B, M, S, H, Q, K, L, U, T, X, or V class to Business Class.
Global Upgrades on KLM flights must be confirmed 24 hours prior to departure.
For flights departing Amsterdam, Global Upgrade Certificates may be applied prior to check-in either with a KLM ticketing agent or at a KLM Crown Lounge.
Global Upgrade Certificates may not be used to waitlist for a KLM-operated flight.
Valid on Delta-marketed, KLM-operated flights for use globally on published Main Cabin fares booked in Y, B, M, S, H, Q, K, L, U, T, X or V class to Business Class.
Valid on all KLM-marketed, KLM-operated flights from published Main Cabin fares in Y, B, M, S, H, Q, K, L, U, T, X, or V class to Business Class.
Global Upgrades on KLM flights must be confirmed 24 hours prior to departure.
For flights departing Amsterdam, Global Upgrade Certificates may be applied prior to check-in either with a KLM ticketing agent or at a KLM Crown Lounge.
Global Upgrade Certificates may not be used to waitlist for a KLM-operated flight.
Valid on all KLM-marketed, KLM-operated flights from published Main Cabin fares in Y, B, or M class to Business Class.
Jan 18, 2017, 7:54 am
#43
Join Date: Aug 2005
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Over on the general GUC thread there are many reports of DM line agents being able to issue GUCs on lower fares for KL-marketed flights, though it sounds like they have to start with DL-marketed flights and then change them to KL-marketed or something. Sounds like the best approach is to find upgrade availability on ExpertFlyer and then HUCA until you find an agent who knows how to make it happen (and perhaps nudge the agents along by asking if the upgrade can possibly be processed on a KL flight number).
Jan 18, 2017, 12:25 pm
#44
Join Date: Sep 2012
Location: Pagus Bracbatensis, Kingdom of the Netherlands
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To make it even more confusing, further down the page:
For travel on KLM-operated, KLM-marketed flights this certificate may be used to upgrade on published fares booked in Y, B, or M class and all fare classes upgrade into Z class.
For travel on KLM-operated, KLM-marketed flights this certificate may be used to upgrade on published fares booked in Y, B, or M class and all fare classes upgrade into Z class.
Jan 18, 2017, 1:52 pm
#45
Join Date: Jul 2006
Programs: DL DM/MM
Posts: 2,270
To me, this is a downgrade: GUCs could be applied to essentially all KLM fares, and sometimes, booking on KLM.com was cheaper than booking on DL.com.