Upgrade Confirmation Email, but with no upgrade confirmation
#1
Original Poster
Join Date: Feb 2005
Location: Astoria, NY: LGA, JFK
Programs: Delta PM; Sheraton's Vistana BOD; SPG Gold
Posts: 2,035
Email - "YOUR MEDALLION® UPGRADES HAVE BEEN CONFIRMED" - Not So!
Received an email today from Delta:
"YOUR MEDALLION® UPGRADES HAVE BEEN CONFIRMED"
Hurray! So I went to my flight information and saw exactly the same seats I have had for months. Yes, they were Delta Comfort (or whatever they call it now) but they are the same seats I had at Day One. No upgrade to F.
What's up with this?
"YOUR MEDALLION® UPGRADES HAVE BEEN CONFIRMED"
Hurray! So I went to my flight information and saw exactly the same seats I have had for months. Yes, they were Delta Comfort (or whatever they call it now) but they are the same seats I had at Day One. No upgrade to F.
What's up with this?
#2
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
Received an email today from Delta:
"YOUR MEDALLION® UPGRADES HAVE BEEN CONFIRMED"
Hurray! So I went to my flight information and saw exactly the same seats I have had for months. Yes, they were Delta Comfort (or whatever they call it now) but they are the same seats I had at Day One. No upgrade to F.
What's up with this?
"YOUR MEDALLION® UPGRADES HAVE BEEN CONFIRMED"
Hurray! So I went to my flight information and saw exactly the same seats I have had for months. Yes, they were Delta Comfort (or whatever they call it now) but they are the same seats I had at Day One. No upgrade to F.
What's up with this?
Also try going to the seat map for the flight in question and seeing if your coach seat now shows as available and the F seat the email shows as occupied.
#4
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,298
I tend to get the email hours after the upgrade is processed, although on my most recent trip, the upgrades in each direction went through at about 5:04 ATL time at my DM window and I got the email around 5:55 pm the same day, less than an hour later.
#5
Original Poster
Join Date: Feb 2005
Location: Astoria, NY: LGA, JFK
Programs: Delta PM; Sheraton's Vistana BOD; SPG Gold
Posts: 2,035
I have seen a lag in the itinerary showing the upgrade after receiving the email (especially on the app). What seats did the email say you were now sitting in?
Also try going to the seat map for the flight in question and seeing if your coach seat now shows as available and the F seat the email shows as occupied.
Also try going to the seat map for the flight in question and seeing if your coach seat now shows as available and the F seat the email shows as occupied.
The seat map shows me still in the same seat.
#6
Original Poster
Join Date: Feb 2005
Location: Astoria, NY: LGA, JFK
Programs: Delta PM; Sheraton's Vistana BOD; SPG Gold
Posts: 2,035
#8
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
I've seen this on the Android app. If that's what you're using, try logging out and back in again, or, exitng the app and reopening it.
#9
Join Date: Oct 2009
Location: IND
Programs: DL DM, SPG AMB, National EE
Posts: 1,301
Did your fare class change to WU?
I got a similar email upon booking a flight for next week (outbound on 5/16). I booked 24 hours before the normal F upgrades go through, but got the "Medallion Upgrade" email and Amex sent me the obligatory "there has been a change to your flights" because of the "upgrade" to C+.
If you are pre-5/16, then I don't know. Is your return after?
I got a similar email upon booking a flight for next week (outbound on 5/16). I booked 24 hours before the normal F upgrades go through, but got the "Medallion Upgrade" email and Amex sent me the obligatory "there has been a change to your flights" because of the "upgrade" to C+.
If you are pre-5/16, then I don't know. Is your return after?
#10
Original Poster
Join Date: Feb 2005
Location: Astoria, NY: LGA, JFK
Programs: Delta PM; Sheraton's Vistana BOD; SPG Gold
Posts: 2,035
#11
Join Date: Nov 2013
Location: MSP
Programs: Delta PM, United Silver, Hilton Diamond, Marriott Gold, National Exec Elite
Posts: 303
Received an email today from Delta:
"YOUR MEDALLION® UPGRADES HAVE BEEN CONFIRMED"
Hurray! So I went to my flight information and saw exactly the same seats I have had for months. Yes, they were Delta Comfort (or whatever they call it now) but they are the same seats I had at Day One. No upgrade to F.
What's up with this?
"YOUR MEDALLION® UPGRADES HAVE BEEN CONFIRMED"
Hurray! So I went to my flight information and saw exactly the same seats I have had for months. Yes, they were Delta Comfort (or whatever they call it now) but they are the same seats I had at Day One. No upgrade to F.
What's up with this?
#12
Join Date: Mar 2005
Location: West of CLE
Programs: Delta DM/3 MM; Hertz PC; National EE; Amtrak GR; Bonvoy Silver; Via Rail Préférence
Posts: 5,337
I don't think I've had an upgrade processed in the 5 pm hour 6 days out since my DM carriage turned into a PM pumpkin on February 1. Most of my advance upgrades have taken place after 0200 EDT either 5 or 3 days out. I've been doing really well in terms of sitting up front: counting tomorrow's trip, I'm 21 for 26 domestic upgrades as a PM in 2016, and only got hit for $39.00 once. I've only been the "bubble boy" once.
#14
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,298
Isn't there a GM window for C+ upgrades at 5 pm today ATL time, for travel on May 16th? Or is my counting wrong?
#15
Join Date: Feb 2010
Location: US-Europe
Programs: DL DM Charter/2.5MM, AA EXP, Marriott AMB, LT Titanium, HH Diamond, Avis PP, National Exec-E
Posts: 529