New Upgrade Priority for GUC/RUC and Complimentary UG's
Nov 11, 2017, 7:59 am
#46
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
I have the reserve card and I am towards the bottom of the list for a GUC upgrade for a flight today. Having the card doesn't seem to be influencing the list at all.
In this particular flight, I am booked at one of the cheap fare classes so that may be the reason I am towards the bottom.
For those with the reserve card, do you have an annotation on your delta.com account that you're a member?
I saw a screenshot several years back with that - but mine isn't showing currently.
In this particular flight, I am booked at one of the cheap fare classes so that may be the reason I am towards the bottom.
For those with the reserve card, do you have an annotation on your delta.com account that you're a member?
I saw a screenshot several years back with that - but mine isn't showing currently.
Reserve card is after fare class.
Nov 11, 2017, 2:06 pm
#47
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,368
In response for post #23 (from October 2017) that I forgot to quote:
DL RM seems to often open upgrade inventory in the middle of the night, probably around 3 am ATL time. This can happen within hours of departure or during the DM window.
DL RM seems to often open upgrade inventory in the middle of the night, probably around 3 am ATL time. This can happen within hours of departure or during the DM window.
Nov 11, 2017, 2:13 pm
#48
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,368
Yes of course I was using GUC... It was called into the Diamond desk... Like I said, for TPAC flights, they routinely move non-rev employees ahead of GUC of mileage up. I've seen it many times. The GA has a lot of discretion, more than we realize.
I fly in/out of LAX/SEA on TPAC frequently and the GA told me that if I really care, don't board. As they get towards the tailend of the boarding process, she is more worried about closing the door on-time then upgrade and which order. I've seen revenued but non-status customer with no seat assignment get D1 over Diamonds on op ups as well. This whole upgrade process is a mess. I am very likely to to return to United next year, at least they give you 6 GUC instead of DL's 4.
I fly in/out of LAX/SEA on TPAC frequently and the GA told me that if I really care, don't board. As they get towards the tailend of the boarding process, she is more worried about closing the door on-time then upgrade and which order. I've seen revenued but non-status customer with no seat assignment get D1 over Diamonds on op ups as well. This whole upgrade process is a mess. I am very likely to to return to United next year, at least they give you 6 GUC instead of DL's 4.
Note that OPUPs are an entirely different beast. They're done to benefit DL, at the discretion of DL, when coach is oversold but there are empty premium cabin seats. If coach isn't oversold, then revenue passengers shouldn't get free upgrades, although nonrevs are entitled to open premium cabin seats.
Jun 9, 2018, 2:17 pm
#49
Join Date: Nov 2009
Location: NYC
Programs: DL Diamond + 1MM; AA Gold; UA Gold
Posts: 185
Separate D1 EC upgrade sequences
hi, I’m flying JFK-INTL today and D1 is sold out. How is it possible that I am number 1 for a D1 GUC upgrade but number 3 for an upgrade feom economy to Exonomy comfort when the same individuals names’ appear on both lists?
seq for D1: me, pax 2
seq for E : pax 2, pax 3, me
delta website specidicially says that the waitlist upgrade factors are the same for both... at the end of the day I’d rather be where I am as #1 for D1 but I don’t understand how I can be ahead of pax 2 for GUC but behind Pax 2 for EC.
thanks!
thank you!
seq for D1: me, pax 2
seq for E : pax 2, pax 3, me
delta website specidicially says that the waitlist upgrade factors are the same for both... at the end of the day I’d rather be where I am as #1 for D1 but I don’t understand how I can be ahead of pax 2 for GUC but behind Pax 2 for EC.
thanks!
thank you!
Jun 9, 2018, 2:51 pm
#51
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
hi, I’m flying JFK-INTL today and D1 is sold out. How is it possible that I am number 1 for a D1 GUC upgrade but number 3 for an upgrade feom economy to Exonomy comfort when the same individuals names’ appear on both lists?
seq for D1: me, pax 2
seq for E : pax 2, pax 3, me
delta website specidicially says that the waitlist upgrade factors are the same for both... at the end of the day I’d rather be where I am as #1 for D1 but I don’t understand how I can be ahead of pax 2 for GUC but behind Pax 2 for EC.
thanks!
thank you!
seq for D1: me, pax 2
seq for E : pax 2, pax 3, me
delta website specidicially says that the waitlist upgrade factors are the same for both... at the end of the day I’d rather be where I am as #1 for D1 but I don’t understand how I can be ahead of pax 2 for GUC but behind Pax 2 for EC.
thanks!
thank you!
The scenario I see is that you win on the GUC because you requested the upgrade first, but they win on C+ because they have one of these tie-breakers, which affect unlimited complimentary upgrades.
I think that makes sense. Then again I'm a bit sleep deprived currently.
Jun 10, 2018, 1:14 pm
#52
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
I don't think that things like the Reserve and MQD waiver tie-breaker factor into certificate upgrades. Time of request is the only tiebreaker AFAIK.
The scenario I see is that you win on the GUC because you requested the upgrade first, but they win on C+ because they have one of these tie-breakers, which affect unlimited complimentary upgrades.
I think that makes sense. Then again I'm a bit sleep deprived currently.
The scenario I see is that you win on the GUC because you requested the upgrade first, but they win on C+ because they have one of these tie-breakers, which affect unlimited complimentary upgrades.
I think that makes sense. Then again I'm a bit sleep deprived currently.
Jun 11, 2018, 5:02 pm
#53
Join Date: Jun 2018
Programs: Delta
Posts: 5
I am new to the GUC game and I guess I don't quite understand how they work. I booked a flight for myself and a companion from DTW to NRT over 75 days out. Only 7 of the 36 Delta One seats appeared booked when I look at the seat map. I told my Diamond line rep that I wanted to use a GUC and she said no upgrades were available. I paid cash for the tickets. Is it not possible to clear a GUC at time of reservation? I am Diamond and have a Platinum Delta Amex.
Jun 11, 2018, 7:40 pm
#55
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,164
The DTW-NRT route on the new A350 is extremely limited (aka basically none) for advance upgrade availability. The D1 cabin is frequently close to full so the upgrades are only clearing close to departure or at the gate.
Jun 12, 2018, 1:58 pm
#56
Join Date: Jun 2018
Programs: Delta
Posts: 5
I am on the phone with the diamond line now and they say since it is an A350 that it will take 2 GUCs per person to go from Main Cabin to Delta One. No other diamond line reps have told me that. Is this true?
Jun 12, 2018, 2:04 pm
#57
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,296
False, it will only take 2 GUC's if you want to go from Y to PS and then go to D1. You only need to use 1 GUC to go from Y to D1.
Jun 12, 2018, 2:13 pm
#58
Join Date: Jun 2018
Programs: Delta
Posts: 5
Jun 12, 2018, 2:21 pm
#59
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,296
PS - Premium Select (AKA Premium Economy)
D1 - Delta One
Your fare class doesn't matter for GUC eligibility. (except for E fares obviously) If you want to upgrade to PS from Y and clear, you will need another GUC to UG to D1. Since you just want to go from Y to D1, you only need 1 GUC, not 2.
